This trip was to celebrate my daughter’s 15th Birthday with 2 of her friends. While the property was very clean, location was ideal, and accommodations great for a family...the owners were very rude, condescending, and deceptive.
When we booked this reservation, it originally stated that there was a 1-3 night minimum. Additionally, the details stated the property slept up to 8 people. After we booked the property, however, all the details were modified. The owner demanded that we book a 3rd night although this was not stipulated as a requirement; and the system allowed us to book for only 2 nights. Unbeknownst to us, they also changed the max occupancy to 6 and instituted additional charges for guests exceeding the max.
My daughter’s Godparents came down to spend the day with our daughter for her birthday. The owner’s husband came to interrogate us as to why they were there. We explained they came to visit and spend the day with us at the beach. He made them feel very uncomfortable and unwelcome. Nonetheless, they ended up staying later than originally planned; and since there was space available we told them to just leave in the morning. Apparently, this caused severe angst for the owner’s husband although it did not inconvenience them in any way considering my guests left at 8AM the following morning.
However, they proceeded to send invoices for additional payment and claimed they were disrespected because they stayed the night. No where in their “house rules” does it state I needed to advise them or ask permission (as they stated) to have my guests there.
The owners have now taken the extraordinary and further deceptive step of keeping my damage deposit although the property was left immaculately clean. This has been one of my worst experiences on VRBO and I have been a member since 2011. There was evidence that someone entered the property, invaded our privacy, and went through our stuff while we out as well. This has left us with a very much unsettled, as well. Please proceed with caution when booking this property, especially if you’re a young family.