Suite, 1 King Bed with Sofa bed (Wet Bar) | Pillowtop beds, in-room safe, desk, blackout drapes
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Reviews of Holiday Inn Express Hotel of Neptune, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel of Neptune, an IHG Hotel
3510 Highway 66, Neptune City, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time In this hotel. Everything is brand new and the continental breakfast had many options.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Neptune Management on Apr 8, 2024
Wow - thank you so much for the incredible review! We are so happy you enjoyed everything about your recent stay.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
The room nice and clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Neptune Management on Apr 8, 2024
Thank you!

4/10 Poor

Janice

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Poor room housekeeping, very limited grab&go breakfast-apparently no delivery that day; towels in room were removed but not replaced
Stayed 5 nights in Mar 2024
Response from Holiday Inn Express Neptune Management on Apr 1, 2024
We sincerely apologize this was your experience. We appreciate your feedback, and we will work on improving moving forward. Thank you for staying with us, and we hope you give us another chance in the future.

10/10 Excellent

isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Apr 1, 2024
Thank you for the review and feedback!

10/10 Excellent

Tracey, Chesapeake

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying here also clean and nice
Stayed 2 nights in Mar 2024
Response from Holiday Inn Neptune Management on Mar 28, 2024
Thank you for the wonderful review! We're thrilled to hear you continuously choose to stay with us and always have an exceptional stay. Thank you again, and we look forward to seeing you again soon.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 27, 2024
Thank you!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main road out front of the property is in need of some serious repair.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 25, 2024
Thank you for your review and feedback.

8/10 Good

Rennie, Washington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night after visiting a nearby art gallery. The staff was very professional and efficient. Check in was a breeze and when we had some trouble with our TV someone came up and quickly resolved the issue. The hotel was undergoing renovation so we didn't have access to the pool or the gym but the facility was clean and still functioned well. It was a little noisy from the traffic but not unbearable. The bed was comfortable and the following morning we had a very nice hot breakfast.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 22, 2024
Thank you so much for the wonderful review! We are so glad you completely enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient, clean, economic, convenient
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 20, 2024
Wow - thank you!

10/10 Excellent

Diana

Traveled with family
Front desk staff very nice
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 18, 2024
Thanks!

10/10 Excellent

Lorin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was just completely redone. It was beautiful and everything was clean and new. The staff was helpful and friendly. The breakfast Buffett area was clean and food was delicious! I would totally recommend staying here and will stay again. Great hotel and staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 18, 2024
Thank you for the wonderful review! We are so pleased you enjoyed everything about your stay, and we look forward to seeing you again soon!

10/10 Excellent

Timothy

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Apr 2, 2024
Thank you so much for the wonderful review!

10/10 Excellent

harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 15, 2024
Thanks so much!

2/10 Terrible

Elizabeth

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Apr 1, 2024
We apologize you weren't happy with your recent stay. If you would like to discuss the issues you experience, please don't hesitate to reach out to us at your earliest convenience.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am shocked at how nice this place is. When i got here, they put me on the 3rd floor, where all the rooms are renovated, and WOW. It is absolutely gorgeous. Everyone was so kind, and as a solo female traveller i felt very safe at the hotel!:)
Response from Holiday Inn Express Neptune Management on Mar 11, 2024
Thanks so much for the incredible review! We are so happy you completely enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Alfred

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Apr 1, 2024
Thanks for the wonderful review!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 11, 2024
Thanks!

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, nice breakfast, and courteous and professional staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 11, 2024
Thank you so much! We're thrilled you enjoyed your stay.

10/10 Excellent

Adelso

Liked: Cleanliness, staff & service, property conditions & facilities
Than
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Neptune Management on Mar 5, 2024
Thanks for the great review!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express was convenient for us to stay overnight. We did book because there was a pool and gym, but it was under renovation when we arrived which would have been good to know. Otherwise, the property was newly renovated (or almost) and everything was clean and nice.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Neptune Management on Mar 4, 2024
Thank you so much! We are thrilled you enjoyed your stay, but we apologize the pool and fitness center were closed due to renovations. We hope you choose to stay with us again when the renovations are complete, as we know you'll love the results. Thanks again!

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Neptune Management on Mar 4, 2024
Thanks for the incredible review! We are so glad you enjoyed your stay.

2/10 Terrible

John

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Neptune Management on Feb 8, 2024
We're disappointed to hear you didn't enjoy your stay. We would like to know more about the issues you experienced so we can work on improving moving forward. We're sorry this was your experience, and we wish you the best in your future travels.

6/10 Okay

Eron

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The heat didn't work out just now warm air continuously
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Neptune Management on Feb 5, 2024
Thank you for your review and feedback. We apologize there was an issue with your PTAC unit, and we'll let maintenance know immediately so they can repair it. Thank you again for your review, and we hope you choose to stay with us in the future.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful and breakfast was sufficient
Stayed 6 nights in Jan 2024
Response from Holiday Inn Express Neptune Management on Feb 1, 2024
Thanks so much for the incredible review!

6/10 Okay

Alexis

Traveled with partner
Disliked: Staff & service, amenities
We had a 1.5 hour wait to get our room after the allotted check in time. The room was okay as far as cleanliness goes. Linens were clean and beds made. The provided breakfast was largely stale or cold food. With several items having run out after 2hrs of the time it was available. Seating in the dining area was also very limited.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune on Jan 29, 2024
Thank you for taking the time to review your recent stay with us at the Holiday Inn Express Neptune. We sincerely apologize you ran into several issues during your stay, and we have reviewed your concerns with the entire team. We strive to provide our guests with an exceptional stay, and we're disappointed we fell short. We appreciate your feedback, and we will work on improving.

2/10 Terrible

Erin

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Neptune Management on Jan 29, 2024
We're sorry to hear you had a poor experience with us at the Holiday Inn Express Neptune. We appreciate your feedback, and we'll work on improving moving forward.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Neptune Management on Jan 22, 2024
Thanks so much!

10/10 Excellent

Elissa

Traveled with group
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Neptune Management on Jan 15, 2024
Thanks for the 5-star review!

10/10 Excellent

Jeffrey, Riverview

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Neptune Management on Jan 29, 2024
Thanks for the 5-star review! We're so glad you enjoyed your stay.

10/10 Excellent

Tracey, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and the staff was very friendly. The breakfast was excellent
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Neptune Management on Jan 12, 2024
Thank you so much for the incredible review!

2/10 Terrible

Lynn

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Jan 12, 2024
Thank you for your review and feedback. We apologize you weren't happy with your stay, and we wish you the best in your future travels.

6/10 Okay

Thomas

Stayed 8 nights in Dec 2023
Response from Holiday Inn Express Neptune Management on Jan 12, 2024
Thank you for your review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Overall experience was good. Family enjoyed the clean room but the smart TV could not be connected to any phone or tablets with or without HDMI. Also the room could use more 🗑️ and trash bags. Friendly staff.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Neptune Management on Jan 5, 2024
Thank you for the incredible review and helpful feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Some mold in the bathroom, other than that, clean, safe, and comfortable.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Jan 2, 2024
Thank you for your review and feedback. We'll address your note about the bathroom with our housekeeping team. We appreciate you taking the time to review your stay, and we hope to see you again soon.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Hotel was great - newly renovated. Only drawback was its right off Route 66 so you hear traffic but it was ok sleeping.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Feb 1, 2024
Thank you for the incredible review and helpful feedback.

2/10 Terrible

Jessica

Traveled with family
I wouldn’t stay here again. Rooms were kinda old. We were placed in the first room right next to front desk lobby, a group was staying at the hotel. The parents were watching their kids “ding dong ditch” my room door. I had to open it twice and yell. Then walk the 20 ft or so to the front desk to tell them to handle it. They saw what was going on while it was happening and did nothing. I would never stay here again.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Neptune Management on Dec 29, 2023
Thank you for your review and feedback. We sincerely apologize this was your experience. Please know this is not typical of our hotel, and we hope you consider staying with us again in the future.

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work correctly,there was no remote in the room but one was brought up by the front desk. It would not turn on the tv or adjust the volume. I had to turn on the tv from the panel on it.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Dec 29, 2023
Thank you for the review and feedback. We will address the remote concerns with our maintenance team, and they will make sure a working remote is placed in the room. We sincerely apologize for the inconvenience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service by all staff was great. Loved the pool hours, buffet breakfast and frig in room. Bedding was comfortable. Loved the soap pumps in the shower. Trap in sink did not close and bathroom door wouldnt stay open.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Dec 29, 2023
Thank you so much! We are thrilled you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Neptune Management on Dec 29, 2023
Thanks!

10/10 Excellent

Tammie

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Dec 29, 2023
Thank you!

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Neptune Management on Dec 29, 2023
Thanks!

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very clean. Smelled nice. Amazing breakfast with fresh foods.
Stayed 1 night in Nov 2023
Response from Catherine on Dec 3, 2023
Thank you, I am new to the company! YOU are great! Please come again!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Neptune Management on Dec 5, 2023
Thank you!

8/10 Good

Linda, Peekskill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property lacked a couple of things that would have made stay more pleasant. There were no hangers in either closet of the suite we stayed in. A few hooks in the bathroom for hanging a robe and towels would have been appreciated, too. Otherwise, a good stay
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Neptune Management on Nov 24, 2023
We are glad you enjoyed your stay, and we appreciate your helpful feedback. Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Neptune Management on Nov 24, 2023
Thank you so much!

4/10 Poor

Talara

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was no impressed with the hotel itself. Breakfast however was superb
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Neptune Management on Nov 14, 2023
Thank you for your review and feedback.

10/10 Excellent

Carl

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Neptune Management on Nov 14, 2023
Thank you so much!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop before heading to Atlantic City
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Neptune Management on Nov 14, 2023
Thanks! We hope you had a blast in Atlantic City!

8/10 Good

C Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express Neptune Management on Nov 14, 2023
Thank you!

4/10 Poor

Ilana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we walked in I knew I wasn't going to truly enjoy my stay, but we were just staying one night and were going to be out early in the morning. Outside the doors to the front of the hotel smelled like a designated smoking area. The vestibule and lobby area smelled, too but more like aggressive cleaning chemicals, perhaps to mask the smoke smell? I work in human services and equate the smell to a homeless shelter trying to stay clean although its inhabitants were unkempt. The room would have been fine if but there the heating system was loud, the bed was uncharacteristically uncomfortable. It was lumpy and felt like the mattress had been overused and needed replacing. The bathroom, oh boy. When you turn on the light, the fan started up and sounded like a broken helicopter trying to takeoff. The door needed to be propped open because it was too heavy which felt unsafe because the fan was so loud, we weren't sure if it was a danger to be in the bathroom with the door closed. We decided not to even go in the shower because it was extremely grimy and covered in soap scum or mold. We tried to wash up in the sink, but it backed up and held water almost to the top. Some of the towels were stained with yellow which was just vial. I was so happy to leave in the morning, even though I hadn't had any coffee because the only pods left in to use with the machine were decaf. This was a huge disappointment and I wish we hadn't relied on the Holiday Inn brand for this stay.
Response from Holiday Inn Express Neptune Management on Nov 8, 2023
Thank you for your review and feedback. We sincerely apologize you did not enjoy your stay with us and experienced several inconveniences. We understand you spoke with management, and we will reiterate your concerns with the team. We will work hard to improve these areas moving forward.