Ratings based on 287 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from London

Nice resort, not the best beach

Posted Feb 4, 2017
Pros: Room, facilities.
Cons: Restaurants menu, water in restaurants should be free (since you cannot drink tap water), more umbrellas near the pool, late checkout too expensive.
Location: Location is bad. Pointe aux piments is no real village, just a few poor houses. Also no real supermarket, the village is too small for that.
I have very much enjoyed my stay at this resort. This is not to say everything is perfect, but overall I'd go back. The room (deluxe with ocean view and balcony, 3rd floor) was excellent and cleaned every day to high standards. I had half board and could choose between 4 different restaurants every night (was even possible to eat in more than one each night). We liked the most the Indian restaurant, followed by the buffet. The La Faya restaurant has a very limited a la carte menu and generally was not our choice, however ambiance and service were great. The pool was very nice with one issue, just few umbrellas available and believe me it is hard to stay under the sun of Mauritius for more than 60 consecutive minutes: they really have to bring some more. The resort is very nice with a beautiful path which we used to do every night to get 20 min walk after dinner in the resort (given that at Pointe aux Piments there is literally nothing to do). On the negative side, and this is not something I can blame the hotel management, is the sea: it is full of rocks and you simply cannot enter the water without shoes. I then learned from a taxi driver who took us to the airport that the beach there is artificial: they brought some sand and lay it over the rocks. It explains. One year ago I was at the Marveille beach in Grand Bay and there the beach and sea was just outstanding: on the other had, the resort and rooms were not nearly as nice. Also water at restaurant should be free.
Comment from Hotel Management
Feb 10, 2017 by Le Meridien Ile Maurice, Hotel Management
Dear Andrea, We greatly appreciate the time you put into recording your comments. We are glad to read that you enjoyed the room allocated to you and the restaurant facilities. Regarding the condition of the beach, please take note that our beach is a natural beach. We do have some rocks on our 1 km long beach but we also do have sandy areas. The swimming zone is one of those. There is some tiny coral here and there but not to the extent of not providing a pleasant experience. For your information, we are part of the Balaclava Marine Conservation Park and as such we have no right to touch the natural resources. As all beaches in Mauritius are public, we actually would be able to be prosecuted by removing natural rocks from the seashores. With regards to the umbrellas, thank you for your observation. In fact, we are actually working on increasing the number of umbrellas to cater for our guests' needs. Thank you again. Your comments are well appreciated. Yours Sincerely, Le Meridien Ile Maurice
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable and pleasant place

Posted Jan 16, 2017
Pros: location
Cons: more power points to be able to plug mobile devices in the room and especially on the balcony, power points under the beach shelters, more bbqs
Location: good and satisfactory
enjoyed stay, food choices were great, activities were well organised.
Comment from Hotel Management
Jan 25, 2017 by Le Meridien Ile Maurice, Hotel Management
Dear Anonymous, Thank you for having been in touch with us following your vacation at our property. We were pleased to read that the location and the services extended were up to your expectations. We have also noted your observation with regards to the power points which we will address with the Manager concened. Thank you again for your feedback. We hope we will see you again at our property.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangalore

Good hospitality and facilities.

Posted Dec 30, 2016
Very comfortable stay. Hotel has all facilities. Very friendly staff. Has 4 restaurants inclding Indian. Througly enjoyed our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, average taste in food

Posted Dec 15, 2016
Enjoyed our stay, great water sports included, snorkelling trip was lovely, room spacious and lovely view. Beach should be cleaned from seaweed and sea urchins - need sea shoes. We had dinner and the cuisine was average- not quality food for a Le Meridien branded hotel. We ate out at local restaurants instead for cheaper price and nice we had a car to move around. No sega dancers or entertainment to welcome guests or a nightly show- very disappointing.
Comment from Hotel Management
Jan 27, 2017 by Le Meridien Ile Maurice, Hotel Management
Dear Anonymous, First and foremost we would like to thank you for having chosen Le Meridien Ile Maurice for your vacation in December. We have noted your concerns about the beach condition. Please be informed that we do have some rocks on our 1 km beach but we also do have sandy areas. The swimming zone is one of those. There is some tiny coral here and there but not to the extent of not providing a pleasant experience. With regards to the food quality, we were of course, sorry to read that you did not enjoy the food in general. It is our hope that by providing the choice of restaurants for our diverse mixture of nationalities and cultures that there would be a variety of cuisine for all to enjoy. We would like to assure you that your comments have been communicated and discussed with the food production team who are always looking for ways to improve what we offer. With regards to entertainment, we do have a weekly sega show and an in-house band who perform on a daily basis. We thank you again for your feedback and for having given us the opportunity to respond. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Dec 1, 2016
Best infinity pool at Nirvana. Food was wonderful!
Comment from Hotel Management
Jan 25, 2017 by Le Meridien Ile Maurice, Hotel Management
Dear Donald, Thank you very much for your feedback following your stay with us. It is nice to read that our services were up to your expectations. We hope to see you again at our hotel. Sincerely, Le Meridien Ile Maurice
4 out of 5
by A verified traveler

good allinclusive hotel but needs an update

Posted Nov 21, 2016 on Hotels
The food there is exceptional and the staff were friendly and attentive, it was worth going all inclusive otherwise it could get expensive. The property is tired and in need of some TLC, it is worth paying extra for the Nirvana, the convenience of the private pool and breakfast room was great/ Down side the area is not monitored so anyone can use it making it at time difficult to get a sunbed and then it defeats the object of paying extra. the pool area at times needed to be cleaned on a regularly each morning before you went to the pool there were occasions we found cocktail stick and fruit from the night before cocktails drinks etc... the room on arrival smelt of mildew and damp but the hotel promptly cleaned and bleached but this should not have happened in the first place. Also the reception area for the Nirvana rooms also smells of the same not a good first impression.
4 out of 5
by A verified traveler from Australia

Posted Sep 12, 2016 on Hotels
Stay was good.Rooms Need an update. Staff friendly and helpful.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Mr/Mrs Greetings From Le Meridien Ile Maurice.!! Thank you for having chosen our Resort for your vacation. We are pleased to note that you had a pleasant time among us and the location as well as the services were up to your expectations. We hope we will see you again at our shores in a near future. Sincerely, Le Meridien Ile Maurice
3 out of 5
by A verified traveler from india

Good enough property and rooms but terrible servic

Posted Sep 10, 2016
We booked through Expedia and on reaching the hotel at 3pm they couldn't locate our booking! Took over an hour to check in - all this when I had a sleeping 3 ur old with me. They were shortstaffed - no one at the entrance to help pull our bags inside. They did try and make up by upgrading our room - however the room smelled really bad every time someone used the bathroom. After several complaints nothing was done about it. Breakfast is really average too. The positive is a great pool, nice property, and rooms have a good view.
Comment from Hotel Management
Jan 25, 2017 by Le Meridien Ile Maurice, Hotel Management
Dear Gunjan, First, we would like to thank you for bringing to our attention your concerns following your recent stay at Le Meridien Ile Maurice. We appreciate your feedback and sincerely apologise for the inconvenience the incidents may have caused during your stay. As a corrective action to avoid repetition of a similar instance, we are reviewing our service process within our departments so as to avoid dissatisfaction among any of our esteemed guests. We also noted your observations on areas to improve, which we will address with the managers concerned. Thank you again for taking time to share with us your experience among us. If you consider coming back to our part of the world, and in particular to our resort, please do let us know in advance so we can surprise you and ensure you have a wonderful time with us. Sincerely
3 out of 5
by A verified traveler from India

Not great at the Le Meridien

Posted Sep 3, 2016 on Hotels
My trip didnt start well cause there was no airport pickup and drop from the hotel. No communication from Hotels.com or Le Meridien that its not part of the package though while booking it mentioned 24 hour hotel service available. I had also put in a special request while booking which Le Meridien claims they didnt receive it from hotels.com hence putting the blame on Hotels.com and not owning responsibility. I had to may 4400 MUR extra rather could have out extra few more and got 5 star services from Hilton or other hotels which provide such services. Room had lizards. Complementary water was not served on day 2 and 3 and only given when asked. For additional water, they always showed a concern as if it would drop the profits of the hotel by giving an extra bottle. They said water sports are free but when approached it was majorly only for people who know swimming. No safety standards for some water sports.
4 out of 5
Recommended
for Families
by A verified traveler from India

Nice resort close to beach with very good sea view

Posted Aug 8, 2016
Pros: Nice stay at resort. Break fast quality is very good. Hotel & rooms are clean and very comfortable. facilities at pool & beach are excellent.
Cons: for dinner there is little difficulty for vegetarian person as less choices are available.
Location: resort is located on the beach so one can enjoy by staying within resort. Need transport to visit other places nearby as resort is away from the plubl
Nice stay at resort. Break fast quality is very good. Hotel & rooms are clean and very comfortable. facilities at pool & beach are excellent. some complimentary water sports are available but difficult to get booking. Hotel staff is very cooperative and friendly. room services are good and quick. for dinner there is little difficulty for vegetarian person as less choices are available.