Ratings based on 503 Verified Reviews

4.6 out of 5
82% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Apr 17, 2018
Everything about this hotel is excellent , in particular their staff. My room had an amazing view of Chapultepec Park and the castle.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice area

Posted Apr 17, 2018
Staff in hotel extraordinary. They are all very humble, helpful and prompt.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Great Hotel!

Posted Apr 16, 2018
I greatly enjoyed my experience with this hotel, the staff, room, buffet was all fantastic!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Location cant be beat!

Posted Apr 13, 2018
Pros: Location and service.
Cons: Interior slightly tired
Location: Polanco shopping and restaurants ...Anthropology museum...park..
Directly adjacent from Polanco and nearby to many activities, we enjoyed staying at this hotel and especially the assistance fo the coniegre in planning activities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect! Walking distance to everything

Posted Apr 10, 2018
The area of Polanco is magnificent. Wide variety of delicious restaurants to choose from and the museums are walking distance.
2 out of 5
by A verified traveler from Bay area

Luxury hotel with retail snob staff

Posted Apr 8, 2018
Dont waste your time with this hotel UNLESS you book executive lounge access that floor is amazing they treat you with respect
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2018
the hotel lobby was being renovated or some sort of construction which was loud and messy and the front entrance was blocked but in spite of this the hotel is great
5 out of 5
Recommended
for Everyone
by A verified traveler from millbrook, ny

One of the best in Polanco

Posted Apr 6, 2018
Pleasant atmosphere and very convenient! Beautiful design and beautiful Surroundings. Executive floor. Gym. Pool. In the heart of Polanco!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 6, 2018
Good location Courteous staff Good and clean rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from cabo san lucas

Nice

Posted Apr 3, 2018
Excellent service, great location, walking distance from many atraccions