Ratings based on 355 Verified Reviews

4.2 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff and amazing comfortable beds.

Posted Jul 25, 2017
The staff is amazing they set up our room for our anniversary with rose petals and non alcoholic cocktails . They were incredibly helpful in every way . The rooms a spacious, clean and nice thread count . The amenities are 24/7 including gym, Sauna and pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Beautiful off the beaten path hotel

Posted Jul 11, 2017
Pros: We loved the décor, in-suite kitchen, the configuration of the interior, the smell of aromatherapy throughout the hotel, and the beautiful bathroom.
Cons: Sofa was stained/itchy; given 2 coffee pods/day; only 1 roll of toilet paper in bathroom; no kitchen cleaning supplies. Few English speakers.
Location: Polanco is surrounded by parks, restaurants, high-end shopping, art museums, and cultural venues. Leaving Polanco is easy, but returning by taxi isn't
Las Suites is a modern, well appointed, and lovely hotel situated in the affluent Polanco neighborhood of Mexico City. If you don't speak Spanish, you will find it moderately difficult to communicate with the hotel's staff as only a couple of them that we encountered spoke enough English to answer questions. The rooms are spacious; the beds are comfortable and large; and the decorations are contemporary and lovely. We were very pleased when the hotel allowed us to check in early after our long flight, and were even happier when we walked into the nice room. However, the hotel doesn't offer much to look at in the way of views, and we're not entirely certain we were placed in the room category that we selected...but again grateful for the early check in. The Polanco neighborhood is upscale, clean, safe, and surrounded by lovingly cared for trees and parks. There are many good restaurants/bars within a reasonable walking distance from the hotel, and a variety of high-end shopping opportunities. A large grocery store is only an 11-min walk away. The breakfast buffet at the hotel is okay...filling, but not too impressive. However, we ordered dinner on our last night and found it to be delicious. The staff took care in preparing and presenting our steaks, appetizer's and vegetables. We were able to reheat it in the nice kitchen. Related note: the hotel only gives 2 pods a day for the espresso maker, and only provides 1 roll of TP in the bathroom (no extras in the bathroom).
4 out of 5
Recommended
for Everyone
by A verified traveler from CDMX

Nice hotel, clean and the food service is so good

Posted Jul 6, 2017
Pros: Clean, and food
Cons: Internet wifi conection
Location: Well located.
Absolutely recomendable, Good food and close to a high class neighborhood.
Comment from Hotel Management
Jul 19, 2017 by Beatriz, Hotel Management
Dear Guest it is very importan for us to get your comments , thank you very much for the time you dedícate to recomend Las Suite for the travellers. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Very beautiful Hotel and well located. Nice staff, good food, very comfortable room.
Comment from Hotel Management
May 16, 2017 by beatriz Giron, Hotel Management
Dear Guest Thank¨s a lot for your comments , We will share them with our staff . We are happy to know that you enjoy Las Suites Best wishes and regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great hotel in an awesome neighborhood

Posted Apr 26, 2017
The hotel itself was really great overall. It was also very easy to walk to restaurants and shopping in the area. You can walk to the anthropology museum and Chapultepec Castle as well. Also, the free breakfast is really good and the staff is very friendly.
Comment from Hotel Management
Apr 30, 2017 by Beatriz Giron, Hotel Management
Dear Guest Thank¨s a lot for your comments .Our staff is grateful for your opinion. We will be waitting for your next visit Best wishes and regards .
2 out of 5
by A verified traveler

POOR FOOD & SERVICE/ LOUD FREEWAY LOC. /NO PRIVACY

Posted Apr 22, 2017 on Hotels
The hotel had a very cold feel. Unwelcoming.... The staff was inconsistent and their level of service was really poor. The lobby has low ceilings that make you feel claustrophobic and are "misted" by an artificial "spa" odor. The breakfast station wasn't kept and the food was poor. However the wait staff was quick to give you a tab for a tip when they wouldn't even offer you coffee or notice that they didn't set the table properly and that flatware was often missing! Rooms are on top of each other and do you can see across your balcony to you neighbors across the way. They are probably only 30 or so feet off. Felt like a slumber party since you can see into all of their rooms as beds are placed up by the mini patios. Lastly don't think you could enjoy the pool or spa. No fresh towels at the spa. They leave like four for the whole hotel each day and the roof top pool is literally next to a bust freeway. No joke! LOUD and filed with cars exhaust. DO YOURSELF A FAVOR AND FIND ANOTHER HOTEL!
Comment from Hotel Management
Apr 30, 2017 by ariel b, Hotel Management
Dear Guest We are sorry to hear you found a lot of things disappointing. thanks a lot for your feedback. Regards
4 out of 5
by Eli

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 13, 2017 by ariel b, Hotel Management
Estimado Huésped Gracias por sus comentarios
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location in Polanco

Posted Mar 30, 2017
This hotel is hidden on a secure location also near to office areas and restaurants just a few steps away.
Comment from Hotel Management
Apr 13, 2017 by Beatriz Giron, Hotel Management
Dear Guest Thank¨s a lot for your comments that help us to create a special place for our guests .We will be waitting for your next visit Best wishes and regards from Las Suites staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Nice hotel

Posted Mar 27, 2017
Pros: Nice interior.
Cons: Can not thing about anything to improve.
Location: Stay was too short and we were not walking near hotel.
It was very nice hotel with friendly staff. Very clean and spacious facility. Breakfast had many choices and food was good.
Comment from Hotel Management
Apr 13, 2017 by Beatriz Giron, Hotel Management
Dear Guest Thank¨s a lot for your comments , We will share them with our staff . We will be waitting for your next visit Best wishes and regards
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Oregon

Great location and modern hotel

Posted Mar 10, 2017
Pros: Modern
Everytime I have to travel to MExico city I make sure to get my reservation at Las Suites. I just love the rooms, and the bathroom....the concept is very modern and the location couldn't be better.
Comment from Hotel Management
Mar 22, 2017 by Beatriz Giron, Hotel Management
Dear Guest Thank¨s a lot for your comments , We will share them with our staff . We will be waitting for your next visit Best wishes and regards