Ratings based on 691 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Great hotel, great staff, so fun and comfy

Posted Apr 14, 2018
If you are looking for a great hotel with a buzzy modern vibe, this is it. I can't think of anything that could be improved.
Comment from Hotel Management
Apr 16, 2018 by Whatever /Whenever, Hotel Management
Thanks a lot for sharing this with us Mavis! If you have a great place, with amazing people, funky design and the best environment, what could go wrong? We would love to see you soon! Whatever / Whenever
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the heart of Polanco

Posted Mar 31, 2018
This hotel was amazing room service 24hrs a day, restaurant is freakin amazing.. only down fall was no pool or gift shop or money exchange
Comment from Hotel Management
Apr 2, 2018 by Whatever / Whenever, Hotel Management
24 hours is just one thing that involves our Whatever / Whenever philosophy. Even though we don't have a gift shop, we do have our W Insider Alfonso Amaral who will help you with the best tips to get everything you may need in the city such as local candies, gifts and way more! Thanks a lot for sharing this with us, hope to see you soon! Whatever / Whenever
5 out of 5
Recommended
for Couples
by A verified traveler from Claremont, Ont.

A very good place to stay

Posted Mar 21, 2018
I don't think that I can find a single thing to say about this hotel that is negative. It is a large, posh hotel aimed, I suspect, at business travellers and people with the money to visit Polanco, and so could have been a cold and snooty kind of place, but it most certainly was not. Service in all cases was excellent and friendly, from all the wait staff at breakfast to the people working Whatever to the front desk and the people on the doors. All questions and problems were quickly resolved, from arranging a trip for us to Teotihuacan to helping me when my Uber app wouldn't work and the driver was sitting out front waiting to be paid. The rooms were spotless and very comfortable. Polanco is right outside the door, the Museum of Anthropology is a 10 minute walk and the rest of the tourist spots are easy to reach. We wouldn't hesitate to stay here again.
Comment from Hotel Management
Mar 22, 2018 by Whatever / Whenever, Hotel Management
Hello there Wildg; WOW! Looks like you had a complete W Experience with us! Thanks a lot for sharing this, we love to read reviews just like yours. This was your first time in a W? Now you know what we offer worldwide and if you come to Mexico City consider us as your home away from home. Hope to see you soon! Whatever / Whenever
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for restaurants, street life , parks

Posted Mar 16, 2018
Funky , sophisticated and hip. Very pleasant staff.
Comment from Hotel Management
Mar 17, 2018 by Whatever / Whenever, Hotel Management
It's great to know you enjoyed your stay with us! Did you have time to spare in our Living Room Bar? Is one of the best thing W Mexico City has. When are you coming back? Whatever / Whenever
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Fresh design hotel in Polanco

Posted Mar 13, 2018
The W is a smart design-oriented hotel in the luxury-hotel district on Campos Eliseos in the Polanco. It has a largely young and stylish clientele. The neighborhood is atypically upscale and has a large number of gourmet restaurants. It is a 10-15 minute walk to the major city museums including the Anthropology Museum. Other city attractions are accessible via the Metro, with the Auditorio stop close by. Our room (the "Wonderful Room") was small but quite adequate, and the staff were universally attentive and polite. We ate one dinner in the hotel restaurant which served excellent Spanish-Mexican fusion cuisine. We were not in town long enough to sample many of the other renown restaurants in the neighborhood. We would be happy to return to the W. The only glitch was that we were promised by the doorman and the checkin person when we arrived that free breakfast would be added. When we went to the breakfast there was no record of the offer. Disappointing, but we hadn't paid for it in the first place. If this happens to you, get it in writing.
Comment from Hotel Management
Mar 14, 2018 by Whatever / Whenever, Hotel Management
Hello there Richard; Thanks a lot for sharing a bit of your experience with us! It's great to know you had sucha an amazing time in Mexico City and we hope you have more time to spare in your next visit. I'm sorry about the confusion with he breakfast, I will check with our Welcome Desk Team in order to find out what happened. Despite of all it's great to know you had an amazing stay! Whatever / Whenever
4 out of 5
Recommended
for Everyone
by A verified traveler from HONDURAS

Perfect location

Posted Mar 12, 2018
Modern, funky loved it, was within walking distance of everywhere I wanted to go.
Comment from Hotel Management
Mar 13, 2018 by Whatever / Whenever, Hotel Management
That's one of the reasons W Mexico City is the place to be. Everything is nearby from museums to the best clubs! When are you coming back? Whateve r /Whenever
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2018
The W was perfectly located. The staff was wonderful. They had great knowledge of the area and connected us with tours and resturants based on our needs. The room was nicely taken care of and the staff made sure to replenish everything I needed over my 5 day stay. The hotel bar was a great place for drinks before dinner and always had a great crowd. Overall I was pleased with my accomidations at the W. I would recommend this hotel to family and friends.
Comment from Hotel Management
Mar 2, 2018 by Whatever / Whenever, Hotel Management
Hello there; Thanks a lot for taking the time to share your amazing stay with us! We will always try to help you in every possible way since it is part os our Whatever / Whenever philosophy. Hope to see you soon! Whatever / Whenever
5 out of 5
Recommended
for Couples
by A verified traveler from Lima

Nice hotel in the best zone of Mexico city

Posted Feb 6, 2018
Cons: some areas of the lobby were in need of minor look improvemts
Location: Lots of restaurants, bars and museums. Excelent location
Modern hotel in a good area of the city close to many bars and restaurants.
Comment from Hotel Management
Feb 9, 2018 by Whatever / Whenever, Hotel Management
Thanks a lot for sharing a bit of your stay with us! We have a lot of thing to do in the hotel and nearby, that's why you will never get bored in W Mexico City! When are you coming back?
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 23, 2018 by Whatever / Whenever, Hotel Management
Thanks a lot for the stars Arthur! Hope next time you can share a bit more about your experience with us, we love to read those reviews! Hope to see you soon! Whatever / Whenever
5 out of 5
by A verified traveler

Good choice in Polanco

Posted Jan 13, 2018 on Hotels
Modern hotel with large rooms and a nice restaurant. Good location for business and leisure.
Comment from Hotel Management
Jan 17, 2018 by Whatever / Whenever, Hotel Management
It's great to know everything was so good Carlos, thanks a lot for sharing us a bit of your stay! When are you coming back? Whatever / Whenever