Polanco Vacations from $1,924

The hotel is in a great location, up on a hill, looking down at a beautiful valley. The owner is very attentive and prepares amazing breakfasts every morning. The location is perfect, to the right is Santillana del Mar, probably the most beautiful little town in Spain and to the left is Suances a cute town with several beaches.

Apartamento aceptable, pegado a la carretera. Si están llenas las plazas de parking es un poco complicado aparcar. Tiene una cocina con casi todo lo necesario, y para estar unos días esta bien. Tiene lavadora comunitaria, y un pequeño sitio con mesas de terraza. Está a unos ocho minutos de la playa. y cerca están varias localidades que merece la pena visitar.

Perfect location for travellers wanting beach access in minutes. Sight seeing bus stop around the corner. Supermarket very close. Housekeeper was excellent. Advise travellers to check the room type and amenity. We paid for a kitchen: freezer door missing, no tea cups, no kettle, no toaster!!!! Maintenance poor: blown light globe, broken trundle bed cover, shower drain cap missing. NO AIR CONDITIONING. Nice property. Check in was a disaster. Property was to email access codes 48-72 hours prior. Nothing. Rang them - no answer. Contacted via WhatsApp 7 times but found out they were an agency who told us they could not help. Left us with no access codes until multiple efforts managed to make contact. All sorted 3 hours before check in. Would stay again if maintenance and check in were improved.

Unfortunately, I cannot recommend this property. I have traveled to more than 80 countries over the past 20 years, and this is the first negative review I have ever felt compelled to leave. The property looks nice in the photos, but the location is very isolated. The nearest store is about 15 minutes away and most restaurants and amenities are 25–30 minutes away. A car is absolutely necessary. There is also no air conditioning, and my first night was extremely uncomfortable. I could barely sleep and had to request a fan, which fortunately was provided. The worst experience happened on my final night. A large group arrived around 4:00 a.m. and was extremely loud, waking me up and making it difficult to get back to sleep. Exhausted, I accidentally overslept about 15 minutes past 10am. I sent a message requesting a slightly late checkout but received no response. At 11:00 a.m., a woman attempted to enter my room while I was getting dressed. Shortly afterward, I was spoken to very rudely and told to get out because she needed to clean and that it was “not her problem.” I understand checkout was at 11:00 and accept responsibility for being slightly late, but there is a respectful way to treat a guest. I stayed four days and paid approximately €1,400. For that price, I expected much better hospitality. After 20 years of traveling, this is my first bad review. I DO NOT recommend this property.