Unacceptable, laundry in the lobby and no seating?
Son Sant Jordi is obviously not in need of any business or is taking travelers like myself as fools. We reserved this place, it’s not like it’s cheap, on the basis of its reviews and availability. When we arrived, we were greeted with upended furniture in the lobby, an unruly( albeit innocent) child running around (the grand child) linen on clothes driers all around the lobby and a very feeble attempt of an explanation that it’s the end of season??. We were accommodated across the road on the ground floor where we were met with builders mats and angle grinders whilst builders were working on the building. After finding a rotten orange in the fruit bowl at breakfast the next morning I handed in my key and said we were leaving. We had booked two nights but I did not care. This place is a disgrace to the hospitality industry. If you want to close down out of season do so, but do not take bookings and expect your guests to feel like they are walking into the laundry room. I will add the hotel contacted me after they saw my initial Hotels.Com review on check in and tried to explain that they are just a family hotel and that some of their furnishings were being renewed. Not so. If it were my establishment I would not take a booking whilst service was being impacted and secondly I would make an attempt to refund a dissatisfied guest. Furthermore, it’s a huge daily run business and maybe they just don’t care after 1st November?! If it were my business I would feel ashamed.