Reception

Reviews of Comfort Inn Pomona near Fairplex

2.5 out of 5
Comfort Inn Pomona near Fairplex
1421 S Garey Ave, Pomona, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 355 out of 1004 reviews" "
Rating 8 - Good. 390 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 61 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noises
Stayed 2 nights in Mar 2024

8/10 Good

Regina, SLC

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were all very conscientious and diligent in their work. The breakfast staff made sure supplies were immediately replenished and the food was good. The only negative is the location is not in the best part of town and there are no restaurants in the vicinity. Overall, my stay was very pleasant, though.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and kept very clean. Very loud being next to the street. Could hear cars driving by, sirens and planes overhead! Not the staffs fault by any means, they were great. Smelt good and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , staff was nice & continental breakfast had great variety , bagels, yogurts, cereal, coffee, waffles & fruit
Stayed 1 night in Mar 2024

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall my room was clean, bed not comfortable (but I still had a good night's sleep,) free breakfast was fine (you pay for what you get). I just did not like that the doors around the property (on the first floor) were unlocked. They had a key slot but we just turned the knob and it opened. I'm glad we were on the second floor. Other than that, for the price that we paid, I think it was a fair, clean hotel/motel.
Stayed 1 night in Mar 2024

6/10 Okay

Sean

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was courteous. Hotel needs updating. Breakfast was adequate.
Stayed 3 nights in Feb 2024

4/10 Poor

Amanda

Traveled with family
The hotel has signs posted everywhere that it is a non-smoking hotel. However, the first floor smelled strongly of weed. In fact, they kept outside doors open to try dissipate the smell. The security guard near the front desk didn’t seem too concerned. Thankfully we were on the the third floor, but could still smell it through the vent in the bathroom.

4/10 Poor

Federica

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Tv not working and even though security came up to try and fix it , they didn’t offer another room. The room next door is having a party on a Tuesday at 8 pm and very noisy. Overall not impressed
Stayed 1 night in Feb 2024

4/10 Poor

Ana Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There was a very loud “party” next to my room passed midnight, the people at the hotel asked them to stop but instead they made it worst, they were screaming or fighting, slamming doors, etc. We worked earlier and so exhausted and had to leave for work again at 7:30 the next morning. They said they would call the police but they didn’t. We hardly had any sleep. It was awful!
Stayed 1 night in Feb 2024

8/10 Good

Maria

Disliked: Staff & service
Staff unfriendly and not hospitable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marisela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, staff are friendly
Stayed 1 night in Feb 2024

2/10 Terrible

Siahmoy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is waste of money because everything was broken and the staff didn’t even want to fix it.
Stayed 2 nights in Feb 2024

4/10 Poor

Shawn

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were great, I would never stay here again
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything

6/10 Okay

Stephanie

Business traveler
Liked: Cleanliness, property conditions & facilities
The room was large and laid out very nicely.. It did have a chase lounger that looked nasty. The bed was comfortable but during the night I kept hearing a door closing that kept waking me up, thus not much sleep. What really shocked me was that the room did not have a heater or air conditioner. It only had a floor heater! I won't stay here again. My friends stayed at the Hilton much cheaper than what I paid.
Stayed 1 night in Jan 2024

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one building is historical building. They have photos and information displayed. The walls were thin, I could hear the neighbors conversations. They went to bed or went out and it was quite after 8 pm.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Stayed 1 night in Dec 2023

6/10 Okay

Hayley

Traveled with partner
Liked: Staff & service, property conditions & facilities
it was a nice place only thing was there was a roach in our room so won’t be staying again
Stayed 1 night in Dec 2023

6/10 Okay

Meliton

Stayed 2 nights in Dec 2023

2/10 Terrible

Johanna

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived to the hotel late in the evening, and was immediately met with a scary man who rushed from the street toward my car. I immediately jumped in my car and locked the doors. Check in and the front desk were fine, however, I can't say the same about the room. The bed was full of hairs from who knows-who. I had to clean it all out myself. It was truly disgusting. I needed an iron and the only way to get one was by asking the front desk, because "people steal them". The one iron they had had some sticky residue that stained my blazer that I needed for an interview the next day. The night was even worse. Incredibly loud throughout the night. There was loud music, people talking late and through the night. I do not recommend this hotel at all. Horrible experience.
Stayed 1 night in Nov 2023

4/10 Poor

david

These charged me $200 more and nobody give a solution
Stayed 1 night in Dec 2023

10/10 Excellent

Zeeshan

Stayed 3 nights in Dec 2023

10/10 Excellent

Marco

Stayed 1 night in Dec 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation was for 4, not stocked with enough towels, coffee cups and sugar creamer, no luggage stand. And the walls not painted lots of splotches the shower head was all clogged up and sprayed everywhere but at me!
Stayed 2 nights in Nov 2023
Response from The team at Comfort Inn Pomona on Dec 7, 2023
Thank you for your support and feedback! I’m sorry you didn’t have a great experience with us. We will be working on those items right away. Thank you for the opportunity to improve. We hope we can have a second chance to serve you. Hope you have a wonderul holiday season!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Convenient Handicap Parking near front Lobby Entrance. Easy to locate from Main Road.
Stayed 2 nights in Dec 2023
Response from The team at Comfort Inn Pomona on Dec 7, 2023
Thank you so much for your time to write us this review Jose. We are so glad you had a great time staying with us. We hope to see you again soon! Happy Holidays!

6/10 Okay

Pranav

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good except the house keeping. Our room was cleaned just 2 times in our stay. The housekeeper manager argued with us about this. She did not give us a good service.
Stayed 4 nights in Nov 2023
Response from The team at Comfort Inn Pomona on Dec 7, 2023
Thank you for your feedback Luis. I’m glad you enjoyed your stay with us overall! After reading your comments we had a meeting regarding your experience. We apologize for the situation. It was a misunderstanding between the staff and housekeeping. They were not informed of the specific cleaning time that was indicated. They did not know you meant to clean it when you left and they had an hour to clean only while you were away. Our front desk should have asked in details. Our housekeeping manager had no intention of arguing, she was trying to explain. Either way, we are disappointed that you had less of a perfect experience. We hope you can give us another second to make it right. Thank you again for staying with us. Happy Holidays!

10/10 Excellent

Leslie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at the front desk was nice, efficient and really friendly. Rooms are decent and bathroom is large. A clean place to sleep
Stayed 1 night in Dec 2023

8/10 Good

Susan, Pioneertown

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy beds, super cute lobby and good breakfast. We had everything we needed for a comfortable stay. Definitely recommend!
Stayed 3 nights in Nov 2023
Response from Comfort Inn Pomona Staff on Nov 30, 2023
Thank you for staying with us! We are so glad you had a wonderful experience. We hope to see you again in the future. Happy Holidays! :)

6/10 Okay

Juan

Traveled with family
Ok
Stayed 2 nights in Nov 2023

2/10 Terrible

Savannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Jolie

Stayed 6 nights in Nov 2023

2/10 Terrible

Joseph

Stayed 2 nights in Nov 2023

6/10 Okay

ted

Stayed 4 nights in Nov 2023

8/10 Good

Ronny

Business traveler, Traveled with partner
Only one night it served its purpose. Close to Pomona fairplex.
Stayed 1 night in Nov 2023

4/10 Poor

ROLINDA, Golden Valley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The building looks good and secure from the outside. Comfort Inn had a good showing of Security Officers, that alone made me worry............People hang out around the building that are not guests. The shower had a piece to separate shower floor from the rest of the floor, it was Gross dirty, blackened. The walkin shower floods the floor in the whole bathroom. The staff were nice and business-like. Breakfast area looked ok.
Stayed 1 night in Nov 2023
Response from Comfort Inn Pomona Pomona on Dec 2, 2023
Thank you so much for your kind words and feedback! We will definitely make sure the issue is addressed and resolved! We hope to earn your support once more! Thank you!

10/10 Excellent

Mark, Woodstock

Stayed 7 nights in Oct 2023

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
The hotel was clean and comfortable for the area we were staying. Staff was very friendly. Breakfast was not good. Coffee was lukewarm for 7am when breakfast was open.
Stayed 2 nights in Oct 2023
Response from Comfort Inn Pomona Team on Dec 2, 2023
Thank you so much for staying with us Vivian! We are so glad that you had a wonderful experience with us! We appreciate your support and feedback! The breakfast room coffee pot has been replaced since :) Sorry about that! We hope to see you again in the future!

10/10 Excellent

Hector

Liked: Staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023

8/10 Good

Maria Isabel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all the fun!!
Check in was great. The young lady in the counter was very friendly and genuine. The room could use some upgrades and phone friendly charging ports. Lamp shade in room was damaged but didn’t affect the comfort of our night sleep. Check out was ok. Woman helping with check out was not friendly at all. Gave a vibe of not wanting to be there.
Stayed 1 night in Oct 2023
Response from Comfort Inn Pomona Team on Dec 2, 2023
Thank you so much for your kind words and support Maria. We appreciate your time to share your experience and thoughts! We will make sure the team reviews it so that we can improve. We hope to see you again soon!

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Isabelle

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
The cleaning staff was very nice. The elevator was out of order for most of our stay. The biggest issue is that there is a party house one street over and they were setting off M80 fireworks at 2am. Set off all the car alarms multiple times. Drag racing as well. Would never stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Veronica P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff did a wonderful job! The room was clean and updated. My only recommendation is that some of the greenery in the front if the building be trimmed. Doesn’t make the building appealing from the outside and the signage is hard to find the location. Maybe it’s not bright enough. But it was a fantastic stay!
Stayed 3 nights in Sep 2023
Response from Comfort Inn Pomona Team on Dec 2, 2023
Thank you so much for your support and wonderful suggestions Veronica! We appreciate your time and feedback! Hope to see you again in the future!

10/10 Excellent

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

Morysha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Aug 2023

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay that was convenient for our family.
Stayed 7 nights in Aug 2023