Ratings based on 405 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Staff was friendly and helpful. Rooms are very clean and new or newly renovated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hemet

easy access Hotel from freeway.

Posted Apr 18, 2017
Pros: easy access from freeway
Cons: thing's being more secure, maybe breakfast until 10:00 a. m.
Location: none aware of.
overall experience was pleasant, with the exception of getting woken up at 09:00 a.m. by housekeeping and leaving the door open, not sure the reason behind that, tried to used microwave, which i highly recommend to be secure to cabinet, because when i try to open it the whole thing came down to the floor, we didn't eat breakfast due to our late arrival and didn't want to get early.
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
I would like to thank you for letting us know how your stay with us was! I am pleased to know that it was pleasant. However, I do see that there were a few things that happened during your stay that is unacceptable. I will be sure to share your feedback with the entire team. It is critical feedback like yours that helps us improve our overall operation. Thank you again, and we hope to have you back again with us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
Very nice , comfortable and clean room. Friendly staff. I would stay there every time . And I loved that they accept dogs.
Comment from Hotel Management
Apr 21, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to let us know about your recent stay with us! We are proud to be a 100% pet friendly hotel as well as not requiring our dog owners to pay any pet fees! We look forward to having you with us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel while searching colleges

Posted Apr 10, 2017
Location: Went to the Antique Alley for dinner. Found a great place treat but all the stores were closed, with the exception of an amazing bookstore!
Clean and comfortable room, right off freeway, great breakfast
Comment from Hotel Management
Apr 13, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to let us know about your recent stay. We definitely in a good location for colleges as well as historical Antiques Row in downtown Pomona. Please come back and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice property, great value.

Posted Apr 8, 2017
Compared to others of the same brand name, this property is definitely a step above.
Comment from Hotel Management
Apr 8, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to rate us! We greatly appreciate your feedback and we look forward to having you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Bernardino

Nice motel

Posted Apr 6, 2017
We like you his motel because it's comfortable and near restaurants
Comment from Hotel Management
Apr 6, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to let us know about your recent stay with us. I am glad to hear you had such an enjoyable one! We look forward to having you again with us soon!
2 out of 5
by A verified traveler from Indianapolis, IN

Car window got smashed and stuff stolen from car

Posted Apr 4, 2017
Pros: the room was clean
Cons: security, lights by the parking should be fixed. it's so dark outside around the parking lot.
Location: I thought the neighborhood was safe, but I guess not.
We had to check out because my friend's car window was broken and stuff were stolen from her car. I had expedia change my reservation as soon as we found out and when I checked out the counter person did not even flinch when I said I'm checking out because my friend's car was broken into.
Comment from Hotel Management
Apr 8, 2017 by LQ Customer Care, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. We are very sorry that you had such a negative experience while staying with us. The safety and security of our guests is always our top priority. We will be forwarding your feedback to the hotel management team to be reviewed. Your comments are taken seriously and we will take steps to make the guest experience even better. Respectfully, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Inland Empire

Really impressed!!!!!!!

Posted Mar 19, 2017
I came to to the hotel to study and rest for an exam. The place was amazing with its relaxing atmosphere and calm surroundings. I was able to study, rest, and eat for 3 days without losing focus. I went to the pool, relaxed and studied as well. Hotel staff were personable, friendly, and helpful. After my exam I enjoyed my next full day looking at this beautiful hotel and surrounded by happy people. The beautiful view and people relaxing and having fun. Thanks.
Comment from Hotel Management
Apr 12, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to let us know about your recent stay with us. I am happy to hear our staff was welcoming and accommodating during your trip out for your exam! We enjoyed the privilege of having you with us at our property and we look forward to having you again soon. We all hope your exam went well! See ya soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Pomona Fairplex.

Posted Mar 13, 2017
Clean, comfortable and close to the Pomona Fairplex. The free breakfast in the morning was amazing and the breakfast staff were friendly and made the morning. Great for families. It is near railway but after about 8 p.m. didn't hear them all night. Easy on and off the freeway. Would definitely stay there again.
Comment from Hotel Management
Mar 17, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to write us about your recent stay. We are happy to know you enjoyed your stay, and I will be sure to relay your compliments to our breakfast team!
4 out of 5
Recommended
for Everyone
by A verified traveler

close to everything

Posted Mar 13, 2017
Pros: proximity to my school to everything
The staff has always been accommodating. I am one of their frequent customers, i got to know them already
Comment from Hotel Management
Mar 17, 2017 by Front Office Manager, Hotel Management
We thank you for your continued support and loyalty to us here at La Quinta Pomona. It is a pleasure always having our regular guests back with us every time! We look forward to seeing you again very soon!