Deluxe Suite, 1 King Bed | Desk, free WiFi, bed sheets
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Reviews of Sunset Motel

2 out of 5
Sunset Motel
1183 East Mission Boulevard, Pomona, CA

Reviews

6.2
Rating 10 - Excellent. 24 out of 134 reviews" "
Rating 8 - Good. 39 out of 134 reviews" "
Rating 6 - Okay. 26 out of 134 reviews" "
Rating 4 - Poor. 17 out of 134 reviews" "
Rating 2 - Terrible. 28 out of 134 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
I got robbed. I didn't even stay at the property. They didn't wan to give me the room.
Stayed 1 night in Feb 2021

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the plumber
It was cool. Just that I had to work on my own bath tub it was clogged I should get a free stay
Stayed 1 night in Jun 2020

8/10 Good

Allison

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Quality
I had a pleasant stay compared to other similar priced motels. Quality was good for the price you pay, and its not in the ghetto like other motels for the same price.
Stayed 1 night in May 2020

10/10 Excellent

Paul J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself is very clean and nice looking, the owners in the front desk are very nice and friendly easy to talk too. Its just a place where im able to feel at peace and relax. Everything about it,is great :) you will definitely not regret staying here
Stayed 1 night in May 2020
Response from maya on Jun 7, 2020
Thank you, Sofia! We are glad that your stay was relaxing. We hope to see you soon!

8/10 Good

Jonathan

Liked: Staff & service, property conditions & facilities
Sunset motel not Hollywood
Well the sunset is the same motel set up you see like many others. What i cant figure outis how they so much. No frills staff is quick to kick you out.
Stayed 1 night in May 2020
Response from Management on Jun 2, 2020
Hello Jonathan, Thank you so much for staying at the Sunset Motel in Pomona, CA! We hope you had a great stay. -Sunset Motel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Management on Jun 2, 2020
Thank you for the 5 stars! We hope you enjoyed your stay. -Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Management on Jun 2, 2020
Thank you for the 5 stars! We hope you enjoyed your stay. -Management

2/10 Terrible

Mich

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 8 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was nowhere to hang clothes. There was no dresser into which to put clothes. The property was in an industrial portion of town, on a noisy street.
Stayed 4 nights in Feb 2020

8/10 Good

Sb

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall a pretty good motel. Our refrigerator was not working and a very good staff offered to put the food in another fridge.
Stayed 1 night in Feb 2020

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Alicia

Liked: Cleanliness, staff & service, room comfort
Great guest service
Was ok
Stayed 1 night in Feb 2020

10/10 Excellent

Jorge I

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable experience.
The stay at the hotel was enjoyable, not very fancy but accommodating.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Rowie, NorCal

Liked: Cleanliness, staff & service
Staff was quick to respond on the phone. Location was very convenient and close to gas stations and other stores. Frontage was bright and looked safe especially at night.
Stayed 2 nights in Oct 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very clean rooms. Convenient to stores around the area. Their condiments could have been of a better quality.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upgrade in progress
40 units, each door opens to parking lot. 4 units open to repair crews each am. Our first room had no heat. They gave us a bigger room next night. Pleasant staff. TV OK. Wifi a bit slow. Bed too firm. Pillows too soft and some too hard. Furniture needs updates. Wobbly table leg and initials carved in trim. Drawers no handles. Bathroom clean good hotwater. Conditions and work crews suggest refurbishments in progress. Location was good for us near family. No dining on site but plenty of local food spots. A bit primitive still but downtown on a budget=okay.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Trueland, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, new, clean, and each room had a different theme. Ours had clouds and stars in the ceilings with black lights! The rooms were quite spacious.
Stayed 1 night in Aug 2018

6/10 Okay

Joseph

Disliked: Cleanliness
Bad decision
Room was dirty and staff was rude.
Stayed 1 night in Jul 2018
Response from Raj on Aug 7, 2018
Hi, Joseph i am so sorry, the room i give it to you that was my best room ok next time you come we give better services

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Donald

Disliked: Cleanliness, room comfort
Cold showers, broken mini fridge, dirty rooms. I would not recommend it to my enemies

8/10 Good

Arisbe

Liked: Staff & service
Stayed 1 night in Jan 2018

2/10 Terrible

not happy, san francisco ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room dirty
My room wasn’t cleaned the second day of my stay, I asked the receptionist why my room wasn’t cleaned, he said that I had to tell them to clean my room?????
Stayed 2 nights in Oct 2017

8/10 Good

Carolyn Shields, Pomona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unknown
great and peaceful
Stayed 1 night in Oct 2017

4/10 Poor

joe, Coronado, CA

Disliked: Staff & service, property conditions & facilities
Too expensive for the stype of hotel
It was ok, the room I'd a 2 star room with a price of 4 star
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Motel - Pomona
In town for funeral, but room was nice. Shutters instead of curtains, so some light came thru in AM, but not bad, just different. Had some basic bathroom amenities. Off main street, so busy, but not really noisy. Staff friendly & helpful.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Motel - Pomona
Staff friendly & very helpful. Room was decent: clean sheets, microwave, small frig, blow dryer & nice bathroom amenities.
Stayed 2 nights in Jul 2017

4/10 Poor

Nicole, Reseda, CA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice on the inside but not so much on the outside.
Once arriving at the motel, I buzzed for the manager to get my room key. On entering the room, it was very clean and had everything we needed. The refrigerator worked fine but the turn table in the microwave was not working right. Later on that night, after being out all day, there was a hypodermic needle in front of the space that I parked in. I went to the office and buzzed for the manager to let her know. She responded with "nobody has been in your room". I wasn't insinuating that. I wanted her to move it because I didn't want to touch it and I had my daughters with me and I didn't want them to be in contact with it. The next morning, the needle hadn't been moved and so I kicked it across the parking lot in front of the managers office and let the armed security guard know. After returning to our room from our day trip, the housekeeping hadn't gone into our room to replace any of the towels that we used or make the beds. Fortunately, we didn't need any of the amenities that were left in the room (soap, razor, toothbrush, etc.). The neighborhood was less than desirable. I was flipping through the TV channels and saw a porno channel that was very inappropriate for anyone who is staying there with children. I will never be returning to this location or referring anybody that I consider a friend.

8/10 Good

Verified traveler

It was ok. Housekeeping didn't come everyday and we stood over a week. Owners are nice. Good price and close to shopping and restaurant next door.

6/10 Okay

Ilse

Disliked: Cleanliness

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pomona trip
It was a good relaxing quite stay

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

10/10 Excellent

Setha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Erik, San Rafael, CA

Liked: Staff & service
Cheap Hotel in Pomona
This hotel is budget! It is on the edge of the downtown area of Pomona which is just outside of the nicer parts of town. I stayed for three days and it was fairly quiet and secure here with no bedbugs. The amenities were sparse and in poor condition, but everything worked. No closet for hanging of clothes. The room was clean, but worn. The bed was firm and comfortable. Management and maids were friendly. If you are on a budget this is a good choice.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Terrible Staff
There's too many things to complain about, and there all about the staff (rude, unhelpful) or just dint care. I'm just disappointed in the whole experience.

8/10 Good

Chauncey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the area...great
Much better than your first impression

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Room smelled of smoke so strongly that it was hard to breathe even though the room wasn't listed as a smoking room. Staff posts that check in begins at 2 pm but the room wasn't ready until after 3 pm. The room was cramped and the fridge smelled.

2/10 Terrible

Sarah, Visalia, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should not be on the Expedia list,
OMG where do I start. Rooms - First room 140, didn't look to bad at the beginning, then it just went down hill. Went to bathroom to check it out and the bath tub was caked with dirt, asked to have it clean wasn't able to do because the drain was stopped up. Probably because Room 2 139 was stopped up. Complained about the stool was stopped up also, when complained they offered a plunger fix it. Room 140 was given a different Room 104 which was much better but the bathroom needed the floor cleaned behind stool and mold cleaned from tub. Room 139 was given a different a room 106 it didn't have a dresser or any where to hang clothes, bathroom was barely a room. More like a closet turned into a room. Over all I would remove from listing to save your reputation.

2/10 Terrible

ov, v

Disliked: Cleanliness, staff & service, property conditions & facilities
Can` t sleep
Room dirty noise at 5am can't sleep not recommended thanks

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relax

8/10 Good

Bob, Las Vegas, NV

Liked: Cleanliness, staff & service, room comfort
Close to Pomona Fairgrounds
Short on curb appeal, although it appears exterior painting is getting underway. My room was very nice, clean and comfortable. The staff was helpful with directions and information. Location was close to the Pomona Fairgrounds. Lack of restaurants in close proximity.

4/10 Poor

Verified traveler

Disliked: Staff & service
Wifi didn't work, no mid day cleaning, toilet lift broke

2/10 Terrible

Matt , Visalia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont get the suite!!!!!
We originally thought the room was pretty nice. Round bed and a huge hot tub in the room. When we got back from dinner we were excited to get in the tub in when we filled it up and turned on the jets bugs came out from everywhere! It was disgusting! At least the shower had clean water to rinse us off. Wont be back ever. And will have a hard time getting that out of our minds.