Ratings based on 674 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Posted Nov 21, 2017
Awesome view and very clean and cute rooms. I enjoy watching the boats go down the inter coastal waterway from my balcony.
Comment from Hotel Management
Nov 21, 2017 by Guest Services, Hotel Management
We thank you for your feedback and are glad that your stay with us was enjoyable. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from ft lauderdale

Great hotel

Posted Nov 17, 2017
Excellent staff , prices location views bed size room size balcony
3 out of 5
by A verified traveler from nc

No customer service

Posted Nov 6, 2017
Bathroom door was falling apart. Couldn’t get chain unlock to patio . Pushed for a coke out of machine got sprites front desk didn’t help looked at me confused nothing but muffins for breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida Keys

Great location

Posted Oct 29, 2017
Good hotel for the price. Nice located restaurant with life band. Needs some upgrades, starting with the beds. A percent stay overall.
Comment from Hotel Management
Oct 29, 2017 by Judy, Guest Services, Hotel Management
We thank you for your feedback. We are currently in the process of renovating the rooms, and apologize for your discomfort with the bedding. We look forward to welcoming you back for an enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Charming hotel with 2 way wonderful balcony view

Posted Oct 25, 2017
Pros: Corner 6th floor balcony room was delightful, More like a timeshare as it had a kitchen and lots of closet and storage space.
Cons: Elevators need updating as does paint / façade.
Although in the process of being updated, and not right on the beach, it is right on the canal, has a great bar, three restaurants and fabulous views from the corner balcony rooms. The décor is charming --- we enjoyed it immensely.
Comment from Hotel Management
Oct 28, 2017 by Judy, Guest Services, Hotel Management
Thank you for taking the time to respond; we appreciate your feedback. We are currently in the process of improving the operation of the elevators. We look forward to your visit in the future.
3 out of 5
by A verified traveler

Posted Oct 24, 2017
The place needs repairs. It was noises with the band playing outside.
Comment from Hotel Management
Oct 25, 2017 by Front Desk, Hotel Management
Thank you for taking the time to provide us with your feedback. We are always making improvements to our property and reviews like yours help us to do so.
4 out of 5
Recommended
for Everyone
by A verified traveler from greenville , ohio

Posted Oct 24, 2017
We love Sands , it's in a great location and has lots of amenities
Comment from Hotel Management
Oct 25, 2017 by Front Desk, Hotel Management
Thank you for the fantastic review! We're so happy you enjoyed our property!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, good location and friendly staff.

Posted Oct 21, 2017
Pros: Location and friendly staff.
Location: Plenty to do. The beach is in walking distance, there are great restaurants nearby.
The staff was excellent, Judy and Dani were great. Making sure our stay was a great experience.
Comment from Hotel Management
Oct 21, 2017 by Dani, Hotel Management
Thank you for staying with us and for the fantastic rating! I'm so happy you enjoyed your stay and that you had a great experience with us. Reviews like yours are what we aim for!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Diving,Fishing,Beach

Posted Oct 19, 2017
Cons: The elevator needs some work.
I stayed there for a week. I liked because it is close to the beach,on site restaurant and bar, Friendly associates. The price is right !!!!
Comment from Hotel Management
Oct 21, 2017 by Dani , Hotel Management
Thank you for staying with us and leaving us with your wonderful feedback. We appreciate you letting us know what you did and did not like about your stay for we are always striving to make improvements.
2 out of 5
by A verified traveler from avondale

Disappointing

Posted Oct 11, 2017
Pros: location nd staff are great
Cons: clean, remodel, redecorate
Location: right on the back bay waterway. Has a connected restaurant and bar on the water. About 2 bolcks from the beach
The Bad: Property is tired and worn. Vending machines and ice are located down a dark alleyway within the building, it was kind of scary. Our room looked out onto air conditioner units ant the restaurant roof.. Dirty and trashy. We had to ask for coffee for the provided machine on both days of our stay. The room was large but poorly designed. The closet space made no sense. The included breakfast consisted of coffee, cartons of juice and packaged muffins. If you get there early, you may get an apple. FALSE ADVERTISING! The good: Location is less than 2 blocks from the beach. The restaurant and bar are pretty good and well staffed. They overlooked a very scenic waterway with plenty of boats and the pool. The food and drinks were pretty good. And the price is good. The highlight was the staff, they went out of their way to help fix things, but there were to many issues to overcome. This place is more suited to a spring break getaway than a family vacation. I won't be back
Comment from Hotel Management
Oct 23, 2017 by Front Desk, Hotel Management
Thank you for your feedback. We appreciate you letting us know where you were not satisfied with your stay. We are always striving to make improvements.