Ratings based on 326 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario

hotel and very accommodating staff!!!!

Posted Oct 10, 2017
Awesome place abd very accommodating staff!! Would definitely recommend it.
5 out of 5
by Paulina

This traveler left a rating score only Posted Sep 2, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 31, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 27, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Caracas

Second year in this hotel

Posted Aug 21, 2017
Great for families. Excellent relationship price value.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convient

Posted Jul 30, 2017
Love this place for the peaceful quiet. This time found it noisy and at times others guests out of control . Fighting , banging on doors was very disturbing. What happened to the rule of quiet between 11p - 6a. Needs to be monitored.
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

The Good, The Bad, and The Frustration

Posted Jul 12, 2017
Good: Beautiful room and resort! We wish we stayed longer to enjoy the pool and activities more. Bad: We requested the room to be cleaned and it wasn't. When we asked to change out towels, they threw a giant bag in our room and didn't change anything out. Frustrating: Our keys deactivated (after just talking to the front desk) and when I called them, they wanted us to go all the way back to the front desk. When we said no, they sent a security guard and he was rude to help us the whole time.
3 out of 5
by A verified traveler

ROACHES!!!!!

Posted Jul 10, 2017
Pros: Okay pools.
Cons: Cleanliness.
We found roaches in our room on the second morning. In the kitchen and the bathroom. At first we got little help from staff as if it was normal. After the next sighting, they send an exterminator up and we only saw them one more time. We were in the main building with a room above the deli, Kisses, which is most likely where they came from. Kisses smelled like a grease pit. While entering for 2 minutes to buy waters you leave smelling like you worked at a fast food joint. The pool was nice, but we won't be back.
4 out of 5
by Derrik

This traveler left a rating score only Posted Jul 9, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
To go in there for eight years love it every time I show up to staff is exceptional outstanding and I'll see you next year