Ratings based on 658 Verified Reviews

4.0 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jan 4, 2018
The hotel is located in from of the main square plaza. Walking distance from restaurants, shopping and bars. Closed to museum and historical places. Clean and big room's..
Comment from Hotel Management
Jan 4, 2018 by Camila Torres, Hotel Management
Thanks for staying with us. We really appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Good hotel with excellent staff and food. Quiet location.
Comment from Hotel Management
Dec 29, 2017 by Camila, Hotel Management
Dear Anonymous: Thanks for your review. Looking forward to welcoming you back very soon! Thanks
3 out of 5
by A verified traveler

Water pump

Posted Nov 6, 2017
In my room there was this annoying water pump noise that was going off every 5 minutes or so at all times of the day
Comment from Hotel Management
Dec 28, 2017 by Maricarmen, Hotel Management
Dear guest: We appreciate your time and feedback. We're sorry you were unhappy. We'll work hard with this issue with the supervisor. Looking forward to welcoming you back very soon.
3 out of 5
by A verified traveler

Posted Sep 16, 2017 on Hotels
The first room I was assigned had a roof filtration in the bathroom. Then the one where I was moved had no extra security knob in the door. You have a coffee machine in the bedroom without coffee. For extra linens, towels, comforters you have to call reception. Check in, check out and personnel are very nice and helpful.
Comment from Hotel Management
Oct 5, 2017
Dear guest: Thanks for your time and feedback. We apologize any situation in your stay and this has been discuss with the supervisor. We hope to see you soon again!
5 out of 5
by Mayra

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017
Dear Mayra: Thanks for your time and for give us a five star review. Looking forward to welcoming you back very soon! Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Posted Sep 5, 2017
Pleasantly surprised. Very nice hotel with great amenities and dining options. Excellent location.
Comment from Hotel Management
Sep 9, 2017 by Maricarmen, Hotel Management
Dear Carmen Thanks for your time and feedback! We are happy to know that we met your expectations. Looking forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Right in the town plaza

Posted Aug 30, 2017 on Orbitz
Great location and food. Excellent service at the front desk
Comment from Hotel Management
Oct 5, 2017 by Maricarmen, Hotel Management
Dear Rafael: We appreciate your time and feedback. We are happy to know that you enjoy your stay and facilities. Hope to see you soon!
4 out of 5
by Ancizar

This traveler left a rating score only Posted Aug 29, 2017 on Hotels
4 out of 5
by Ancizar

This traveler left a rating score only Posted Aug 28, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

Ponce Puerto Rico

Posted Aug 27, 2017
The best value hotel in Ponce. Five Star quality hotel, with two very fine eateries, plus smack Downtown for pennies on the dollar. Stay here and, guaranteed you will love it and come back.
Comment from Hotel Management
Sep 8, 2017 by Maricarmen, Hotel Management
Dear John: Thanks for your time and feedback. We are happy to know that you enjoy your stay and facilities. Looking forward to welcoming you back!