Ratings based on 642 Verified Reviews

4.0 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Posted Sep 5, 2017
Pleasantly surprised. Very nice hotel with great amenities and dining options. Excellent location.
Comment from Hotel Management
Sep 9, 2017 by Maricarmen, Hotel Management
Dear Carmen Thanks for your time and feedback! We are happy to know that we met your expectations. Looking forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

Ponce Puerto Rico

Posted Aug 27, 2017
The best value hotel in Ponce. Five Star quality hotel, with two very fine eateries, plus smack Downtown for pennies on the dollar. Stay here and, guaranteed you will love it and come back.
Comment from Hotel Management
Sep 8, 2017 by Maricarmen, Hotel Management
Dear John: Thanks for your time and feedback. We are happy to know that you enjoy your stay and facilities. Looking forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Decent Hotel

Posted Aug 9, 2017
Hotel should really consider putting table lamps in rooms!! It has a bright white classroom type ceiling light--not pleasant at all. Apart from that, the hotel is centrally located and simple yet comfortable.
Comment from Hotel Management
Aug 12, 2017 by Maricarmen, Hotel Management
Dear guest: We appreciate your time and feedback. We are working hard to bring our guest the best customer service. Looking forward to welcoming you back soon!
2 out of 5
by A verified traveler

moldy and misleading

Posted Jul 14, 2017 on Hotels
Not worth the price. I am a seasoned traveller in Latin America, and am not picky - if its cheap. The conditions at this hotel were substandard, but it was expensive. Cons 1. I arrived under the impression that a cot cost $10 a night, the clerk at the front desk told me it was $25, but the booklet in the room set $10. 2. We tried 2 different rooms. Both had an overpowering smell of mold and cleaner that provoked our asthma. 3. The pool is only slightly larger than a bathtub and closes at 6. 4. Our shower leaked like crazy all over the bathroom floor. 5. The mold apeared to come from the air conditioner, so we turned it off. We later had water dripping down the walls and were told to keep the air conditioner running. I took Zyrtec to make it through the night with the air conditioner running, and there was water dripping out of it in the morning. Pros 1. Central location. 2. Clerk did not charge us the $30 he said we would originally need to pay when we upgraded to a larger room, since the cot was too expensive and wouldn't have fit anyway. 3. Parking on site for $10/night plus tax 4. Fitness center was usable
3 out of 5
by Tanya

I was satisfied.

Posted Jul 14, 2017 on Hotels
I guess considering the name "Plaza and Casino" I had higher expectations for the room itself. Little disappointed in the quality but I guess considering that the majority of the city is abandoned or falling apart, I should give it a higher rating. Rooms were clean, nothing fancy, technically a 3 star hotel. The location is great at the center of downtown. The casino was small but fine. I just wasn't impressed. If I went to Ponce again I would probably try another hotel. Beds were comfy though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel @ town

Posted Jul 12, 2017 on CheapTickets
Needs to improve bath cleaning and rooms odor, but excelent service.
Comment from Hotel Management
Aug 19, 2017 by Maricarmen, Hotel Management
Dear guest; Thanks for your time and feedback. We are working hard with that issues! Looking forward to see you son!
4 out of 5
Recommended
for Everyone
by A verified traveler from caguas , PR

clean hotel

Posted Jul 12, 2017 on CheapTickets
The hotel has excellent hubicacion and the rooms are very comfortable and clean, the only thing I do not like is that there is not a lot of staff working or they are very few and the one that I attended at the front desk lacked experience to attend to customers and not He looked very well dressed
5 out of 5
by Marcos

This traveler left a rating score only Posted Jul 10, 2017 on Hotels
4 out of 5
by Ever Liz

Posted Jul 6, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017
Dear Ever Liz: Thanks for your time and feedback! Looking forward to welcoming you back very soon!
3 out of 5
by A verified traveler

Posted Jul 4, 2017 on Hotels
Too expensive for the kind of hotel, including just the room, you have to pay for parking, breakfast, that's why I prefer to take a plane and make my vacations in other placesour of PR.
Comment from Hotel Management
Jul 10, 2017
Dear guest: Thanks for your time and feedback. Its very important to us!