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Reviews of Mercure Rouen Centre Cathedrale

4 out of 5
Mercure Rouen Centre Cathedrale
7 rue Croix de Fer, Accès Parking via Rue des Arsins, Rouen, Seine-Maritime

Reviews

8.8

Excellent

Rating 10 - Excellent. 420 out of 856 reviews" "
Rating 8 - Good. 329 out of 856 reviews" "
Rating 6 - Okay. 69 out of 856 reviews" "
Rating 4 - Poor. 23 out of 856 reviews" "
Rating 2 - Terrible. 15 out of 856 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic. Great location for walking in old city.
Stayed 1 night in Mar 2024
Response from Nicolas C Mercure Rouen centre cathédrale on Apr 4, 2024
Dear clients,Thank you for this fabulous opinion which delighted us. We look forward to welcoming you back to our Mercure Rouen Cathédrale hotel.Your satisfaction is the best reward.See you soonNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Jack

Stayed 2 nights in Feb 2024
Response from Nicolas C Mercure Rouen centre cathédrale on Apr 4, 2024
Chers clients,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous retrouver très bientôt au sein de notre hôtel toujours avec le sourire et la disponibilité des équipes tout au long de votre séjour afin que vous soyez continuellement satisfaits de nos services.Nous vous prions d'accepter nos sincères salutations.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Pedro

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to all places and key spots in Rouen.
Stayed 2 nights in Dec 2023

10/10 Excellent

Neil

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean
Very good communication beforehand regarding parking. Older male receptionist quite unfriendly on numerous occasions. All other staff were super friendly (reception and housekeeping). Rooms in excellent condition.
Stayed 2 nights in Nov 2023

6/10 Okay

Virgile

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very clean, conveniently located.
Stayed 1 night in Nov 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

SHOTA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Manoel

Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staff went out of their way to be helpful. The hotel itself was in a great spot. Loved it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is minimal. The property is located in the city's old section that was never planned for cars.
Stayed 1 night in Oct 2023

10/10 Excellent

Miae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel check-in was easy, room was clean and had plenty of space. Location is phenomenal!
Stayed 1 night in Oct 2023

8/10 Good

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in a walking precinct in the centre of town, parking a challenge.
Stayed 2 nights in Oct 2023

6/10 Okay

Clémence

Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Oct 4, 2023
Madame,Nous vous remercions pour cet avis laissé suite à votre séjour chez nous.Nous espérons vous revoir lors d'un prochain passage à Rouen.Toute l'équipe de l'hôtel Mercure Rouen centre cathédrale se joint à moi et vous souhaite une belle semaine.ChaleureusementNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

2/10 Terrible

Bryan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
I stayed at the Mercure on 26.09.23, and I must say my experience was absolutely appalling. I generally refrain from posting negative reviews on public forums, but in this case, I felt compelled to do so because I could not find any email contact information on the Mercure website to lodge a formal complaint. My night at your establishment was a living nightmare. I had just arrived on a flight from Ireland, exhausted and in dire need of a good night's sleep. However, that was completely impossible due to the overwhelming presence of what appeared to be fruit flies infesting my room. The sheer volume of these pests was beyond belief, and it made my stay a complete and utter disaster. I am utterly disappointed that I had to pay for a room that presented such unacceptable conditions. This experience left me seething with anger. I want to make it clear that I have stayed at your hotel in the past without any issues. However, this time, the level of hygiene and cleanliness was nothing short of abysmal. I have attached photos as evidence of the shocking flys going into this cup over a ten minute period. In an attempt to prevent the flies from landing on me, I resorted to pointing a light at the recyclable cups provided by the hotel, hoping to keep the flies away from me. While this makeshift solution somewhat worked, I still spent the entire night swatting flies away from my face.
Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 29, 2023
Dear guest,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am sincerely sorry for this incident which of course spoiled your stay. I have not received any alert from my teams on this subject. Did you talk to them about it? Are there any fruits or plants in your room?I have never had this kind of feedback from my customers before and am very surprised.I know that flies in the middle of the night and without light no longer move and do not annoy you so that you are sometimes annoyed at home, living in the countryside.I asked my team about this today.I offer you my sincere and sincere apologies. Do not hesitate to ask me during your next visit that I will personally take care of your welcome.

8/10 Good

Pavel

Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 30, 2023
Dear clients,Thank you for taking the time to share your opinion following your stay at the Mercure Hôtel Cathédrale.What a great review! Thank you so much ! Your satisfaction, the fight of our entire team daily.See you soonNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 30, 2023
Dear clients,Thank you for taking the time to share your review following your stay at the Mercure Rouen Center Cathédrale hotel.We look forward to welcoming you back to our hotel.Please accept, madam, sir, our warm greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

ELENA

Stayed 1 night in Jun 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 12, 2023
Chers clients,Merci pour ce fabuleux avis qui nous ravi. Nous sommes impatients vous accueillir à nouveau dans notre hôtel Mercure Rouen Cathédrale.Votre satifsfaction est la plus belle des récompenses.A très bientôtNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 12, 2023
Dear clients,Thank you for taking the time to share your opinion following your stay at the Mercure Rouen center Cathédrale.Your satisfaction is the greatest reward. I'm sure it will please our team, which receives all the comments left by our customers every month.See you soon, with us, with you!NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was perfect near the Cathedral. The room was spacious and modern with comfortable bed with kettle and small fridge. Good shower and toilet facilities. Breakfast had a good variety of food. Parking was safe
Stayed 3 nights in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 12, 2023
Dear clients,Thank you for your comments following your stay at Hôtel Mercure Rouen Center Cathédrale. We are delighted that you were able to visit and enjoy the jewels of the city such as the cathedral, the big hotloge, the old market square. All the museums in the city are free and that is very appreciable. Culture within everyone's reach.We hope that you will come back this time to visit this very rich territory.Please accept our sincere greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 12, 2023
Dear clients,Thank you for taking the time to share your opinion following your stay at the Mercure Hôtel Cathédrale.What a great review! Thank you so much ! Your satisfaction, the fight of our entire team daily.See you soonNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location, nice room, staff just okay.
Nice room, great location, found check in staff unfriendly. The reception gave me a key to a room that when we got there the maid was still cleaning. When I went back down and inquired if I was given the right room the manager became short with me for asking the question. The same manager also made a condescending comment to my daughter when she asked for a couple extra towels. Everything else was good.
Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 4, 2023
Dear guest,Thank you for taking the time to tell us about your experience at the hotel Mercure Rouen Cathedral. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.The receptionnist that handled your checkin was given this feedback for improvment.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Tim

Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 4, 2023
Hi Tim,Thanks a lot for this wonderfull review !See you next time in Rouen.NicolasGeneral manager

8/10 Good

Rainer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 12, 2023
Liebe Kunden,Vielen Dank für Ihre sehr positive Meinung zum Mercure Rouen centre Cathedrale.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Sehr schöne Woche für dich.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

T

Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 4, 2023
Chers clients,Merci pour cette formidable notation.Nous vous souhaitons une belle rentrée !A très bientôt au Mercure Rouen Cathédrale.NicolasDirecteur

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 4, 2023
Good evening James,Thank you so much for this very pleasant review.Hope to see you next time in Rouen.Warm regardsNicolasGeneral managerMercure ROUEN centre cathédrale

8/10 Good

Marc

Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 30, 2023
Chers clients,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous retrouver très bientôt au sein de notre hôtel toujours avec le sourire et la disponibilité des équipes tout au long de votre séjour afin que vous soyez continuellement satisfaits de nos services.Nous vous prions d'accepter nos sincères salutations.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Sep 30, 2023
Chers clients,Nous vous remercions du temps accordé pour nous faire part de votre séjour à l'hôtel Mercure Rouen centre Cathédrale. Nous sommes ravis que votre séjour se soit agréablement bien déroulé parmi nous et nous sommes impatients de vous accueillir à nouveau lors de votre prochain voyage à Rouen. Nous vous prions d'accepter nos sincères salutations.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Sheri

Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Aug 28, 2023
Chers clients,Nous vous remercions d'avoir pris votre temps pour partager avis suite à votre séjour à l'hôtel Mercure Rouen centre cathédrale. Nous sommes impatients de vous accueillir à nouveau au sein de notre hôtel. Veuillez agréer, madame, monsieur, nos chaleureuses salutations.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great Hotel
This was our second time at this hotel in Rouen. The hotel is in a brilliant position in the centre of town. Parking is available if your car is less than 1.85m high - if not parking on the street is available (free between 7pm & 9am). Also there is a public car park. Our room at the back of the hotel was small and very hot (air conditioning very ineffectual). We were provided with a fan which helped a little. One small window and anaglypta wallpaper on the walls and ceiling, didn’t do anything to enhance the ambience. This is a lovely hotel with lovely staff - we were just unlucky with our room. My advice would be to ask for a room at the front of the hotel.
Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Aug 28, 2023
Dear guests,Thank you for taking the time to tell us about your experience at the Mercure Rouen Cathedral. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.A check of the airco of your room has been done. Our appologies fo the incident during your stay with us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Aug 28, 2023
Chers clients,Mille mercis pour votre avis très positif sur le Mercure Rouen centre Cathédrale.Nous espérons avoir le plaisir de vous retrouver très vite.Très belle semaine à vous.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Helen

Stayed 1 night in Aug 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Aug 14, 2023
Dear customer,Thank you for your return following your stay at the Mercure Rouen Center Cathédrale hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.Looking forward to welcoming you again, please accept our sincere greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Aug 28, 2023
Chers clients,Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour au Mercure Rouen centre Cathédrale.Votre satisfaction est la plus belle des récompenses. Je suis sur qu'il fera plaisir à notre équipe qui reçoit chaque mois tous les commentaires laissés par nos clientsA très bientôt, chez nous, chez vous !NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Leon

Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Aug 28, 2023
Chers clients,Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour au Mercure Hôtel Cathédrale. Quel beau retour ! Merci beaucoup ! Votre satisfaction, le combat de toute notre équipe quotidiennement.A très bientôtNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice hotel with parking although the parking is extremely tight
Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear customer,Thank you for your return following your stay at the Mercure Rouen Center Cathédrale hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.Looking forward to welcoming you again, please accept our sincere greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

JONGLAM

Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear clients,Thank you for this fabulous opinion which delighted us. We look forward to welcoming you back to our Mercure Rouen Cathédrale hotel.Your satisfaction is the best reward.See you soonNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in an ideal location for experiencing Rouen. Our room looked right out on the cathedral and it was just a few hundred feet to good restaurants. We even found a bizarrely hip laundromat about a five minute walk away. Room was spotless and air-conditioned. The parking garage was tight for our SUV.
Stayed 2 nights in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear clients,Many thanks for your very positive opinion on the Mercure Rouen center Cathedrale.We hope to have the pleasure of seeing you again very soon.Very nice week to you.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

2/10 Terrible

Christopher

Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear Christopher,Thank you for taking the time to tell us about your experience at the Mercure Rouen centre cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Oleg

Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear clients,Thank you for taking the time to share your review. We hope to see you very soon in our hotel always with a smile and the availability of the teams throughout your stay so that you are continuously satisfied with our services.Please accept our sincere greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Julien

Stayed 3 nights in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Chers clients,Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour au Mercure Hôtel Cathédrale. Quel beau retour ! Merci beaucoup ! Votre satisfaction, le combat de toute notre équipe quotidiennement.A très bientôtNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Leontina

Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear clients,Thank you for taking the time to share your opinion following your stay at the Mercure Hôtel Cathédrale.What a great review! Thank you so much ! Your satisfaction, the fight of our entire team daily.See you soonNicolasDirecteur Hôtel Mercure Rouen centre cathédrale

6/10 Okay

Rita

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible room given to gold member
As a fold member I was shocked that my room was old, tired and dirty. Stains onnthe walls and broken doors and cabinets. No coffee maker. Despite good front desk, Never coming back.
Stayed 2 nights in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear guests,Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as the comfort of our customers is essential to us.The whole team is committed to improving our customers' stay and meeting their expectations. Concerning the state of the rooms and the equipment, this begins with taking your comments into account.The Mercure Rouen Center Cathedrale hotel was completely renovated in 2017 and I regret that it did not meet your satisfaction.I hope you appreciated the sympathy and professionalism of the teams who work every day for your well-being.We hope to have the chance to welcome you again on a future trip to Rouen.Please accept our cordial greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

8/10 Good

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car park was a bit of a nightmare to get into, i drive a BMW X5 and i don't thin this car park was built with this size of car in mind, damaged two of my wheels getting into/out of the car park. Had to wait for a room when we got there as a large party had been given all the rooms which wasn't ideal however the hotel had so many other good points it would be churlish to dwell on these two negatives. It is well positioned, clean and tidy and the staff are generally very welcoming and accommodating.
Stayed 1 night in Jul 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Dear,Thank you for this review after staying at the Mercure Rouen Center Cathedrale hotel.We regret your dissatisfaction with the sometimes tight parking lot.We would like to push the walls but in vain :). Our customers have bigger and bigger cars and this requires more maneuvering than in any other car park.We assume the fact of being located in a very old district of Rouen, at the foot of the cathedral.I assure you thant BMX X5 did not exist when hotel was built in 1950's.It is possible to park 5 minutes from the hotel in a more expensive public car park, but we are convinced that our customers prefer to be in the immediate vicinity of the hotel.However, we hope to see you again if the opportunity arises.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Dmitriy

Stayed 2 nights in Jun 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Sadie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property has it all…location, amenities, close to attractions, shopping and restaurants. Staff is friendly, on-site parking a plus if driving.
Stayed 1 night in Jun 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jul 21, 2023
ear clients,Thank you for your comments following your stay at Hôtel Mercure Rouen Center Cathédrale.It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. The location is a great added value of our hotel. Indeed, you find yourself immersed in the heart of Rouen whose wonders you can discover, while remaining in the immediate vicinity of the hotel.Your satisfaction is our priority, the most rewarding for our staff who work day after day to offer you impeccable service.We will be delighted to welcome you back to our establishment.Do not hesitate to introduce yourself that I greet you.Please accept our sincere greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

6/10 Okay

Stephen

Business traveler
Liked: Cleanliness, staff & service
Good location but nothing special. In a no cars zone so you need to walk from drop off point. Cheaply decorated and restaurant very limited. Staff was great though and very friendly.
Stayed 3 nights in Jun 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jun 16, 2023
Dear customers,Thank you for taking the time to tell us about your stay at the Mercure Rouen center Cathédrale hotel. We are delighted that your stay with us went pleasantly well and we look forward to welcoming you again on your next trip to Rouen.Please accept our sincere greetings.NicolasDirecteur Hôtel Mercure Rouen centre cathédrale

10/10 Excellent

Didier

Stayed 1 night in Jun 2023
Response from Nicolas C Mercure Rouen centre cathédrale on Jun 16, 2023
Chers clients,Merci pour ce fabuleux avis qui nous ravi. Nous sommes impatients vous accueillir à nouveau dans notre hôtel Mercure Rouen Cathédrale.Votre satifsfaction est la plus belle des récompenses.A très bientôtNicolasDirecteur Hôtel Mercure Rouen centre cathédrale