Ratings based on 364 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 1, 2018
The resort was exactly what we were looking for, Beautiful view from our spacious suite overlooking the pool area and beach. Manager on duty, Stacy, was exceptional. Everyone- ask for Stacy! She's the best! Thank you for a wonderful stay. :)
Comment from Hotel Management
Jun 1, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from savannah ga

Great hotel but gut stuck in a king with 4 people

Posted Apr 9, 2018
Loved the hotel - location was excellent- did get stuck in a king room after booking two queens, with 4 people and had to get two roll outs.
Comment from Hotel Management
Apr 13, 2018 by J.Cook, Hotel Management
Thank you for staying with us, we appreciate your feedback! We apologize for the confusion when booking your room, we will work hard to fix these issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Posted Apr 5, 2018
The ocean front room was wonderful. Nothing beats waking up to the sound of the waves on the beach. It would have been a perfect stay if the housekeeping had not forgotten to do our room one day :/
Comment from Hotel Management
Apr 9, 2018 by J.Cook, Hotel Management
Thank you for staying with us. We appreciate your feedback! Guest satisfaction is taken very seriously and I have visited with our Housekeeping Manager to research the inconsistencies you experienced during your stay. We hope to see you again soon!
4 out of 5
by A verified traveler

Beautiful place to stay! Geared more for adults.

Posted Mar 20, 2018 on Hotels
This place is def nice!! It seems to be geared more toward adults only though. I didn’t like how the family/kid pool is on the other side of the road from the hotel & not by the beach. I love to let the kids play in the pool while I admire the beach. The pool located by the beach is an adult only pool. Really that was the only downfall for us. Beautiful place though!
Comment from Hotel Management
Mar 20, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2018
Great experience! Relaxing environment, friendly staff, beautiful accommodations. Would love to do this again!
Comment from Hotel Management
Mar 20, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
3 out of 5
by A verified traveler

Birthday weekend

Posted Mar 17, 2018 on Hotels
The Hotel was nice but needs a bit of TLC. It is showing signs of aging and needs more detail to cleaning the common areas like the elevator. There was an odd smell to the hotel and a septic smell in the lobby. The room also had a moldyish smell. The room was huge and bathroom nice , linens clean, the beach was a bit of a challenge to walk on with the crushed shells which were sharp. The pool area was nice but needs better night lighting.
Comment from Hotel Management
Mar 20, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback! I have shared your comments with our Director of Housekeeping and Director of Engineering so that the issues you've noted are researched and improved upon. We hope to see you again in the future!
5 out of 5
by A verified traveler

Welcoming and well appointed

Posted Mar 9, 2018 on Hotels
Extremely good service and welcoming. Comfortable but well appointed.
Comment from Hotel Management
Mar 10, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
5 out of 5
Recommended
for Couples
by A verified traveler from Staten Island, NY

Love, love, love this place!

Posted Mar 2, 2018
Pros: Staff. Very helpful and friendly.
Cons: NOTHING!
Location: Very convenient to downtown Jax. For more touristy location you can't beat the ride down A1A to St. Augustine. And, of course, the beach!
Friendly and attentive staff, very clean rooms, ample towels. Terrific location. I could not have pulled together a better experience if I drafted it myself. Would absolutely go back again. Absolutely recommend staying here.
Comment from Hotel Management
Mar 7, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
5 out of 5
by A verified traveler

A gem on the beach!

Posted Mar 1, 2018 on Hotels
This place is luxury personified! The beach is wonderful, and staff very helpful and friendly. Our room was great, and balcony with w terrific view of the each and ocean. They have just about any amenities you could want, and we enjoyed the food at the café, even if it was a bit pricey. Everyone was very kind and accommodating!
Comment from Hotel Management
Mar 7, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 26, 2018 on Hotels
Comment from Hotel Management
Feb 26, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!