Ratings based on 358 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from savannah ga

Great hotel but gut stuck in a king with 4 people

Posted Apr 9, 2018
Loved the hotel - location was excellent- did get stuck in a king room after booking two queens, with 4 people and had to get two roll outs.
Comment from Hotel Management
Apr 13, 2018 by J.Cook, Hotel Management
Thank you for staying with us, we appreciate your feedback! We apologize for the confusion when booking your room, we will work hard to fix these issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Posted Apr 5, 2018
The ocean front room was wonderful. Nothing beats waking up to the sound of the waves on the beach. It would have been a perfect stay if the housekeeping had not forgotten to do our room one day :/
Comment from Hotel Management
Apr 9, 2018 by J.Cook, Hotel Management
Thank you for staying with us. We appreciate your feedback! Guest satisfaction is taken very seriously and I have visited with our Housekeeping Manager to research the inconsistencies you experienced during your stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2018
Great experience! Relaxing environment, friendly staff, beautiful accommodations. Would love to do this again!
Comment from Hotel Management
Mar 20, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
5 out of 5
Recommended
for Couples
by A verified traveler from Staten Island, NY

Love, love, love this place!

Posted Mar 2, 2018
Pros: Staff. Very helpful and friendly.
Cons: NOTHING!
Location: Very convenient to downtown Jax. For more touristy location you can't beat the ride down A1A to St. Augustine. And, of course, the beach!
Friendly and attentive staff, very clean rooms, ample towels. Terrific location. I could not have pulled together a better experience if I drafted it myself. Would absolutely go back again. Absolutely recommend staying here.
Comment from Hotel Management
Mar 7, 2018 by J.Cook, Hotel Management
Thank you for staying with us! We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel directly on the beach

Posted Feb 26, 2018
We found this hotel in Jacksonville area due to a business trip. Everything was great. The hotel itself is older but they have remodeled and it is very quaint. Our room was directly ocean front. Miles and miles of white beach to walk.
Comment from Hotel Management
Feb 26, 2018 by J.Cook, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Couples
by A verified traveler from Pittsburgh

Great Couples Getaway

Posted Feb 23, 2018
Location: Lots of great restaurants; very convenient to TPC Players Club at Sawgrass (public can eat both lunch and dinner in the clubhouse).
My wife and I had found great airfares to Jacksonville (had not visited before) so needed to find a place to stay on the beach. This resort looked like the perfect location for us, and once we arrived, we were so thrilled to be in such a beautiful resort and outstanding customer service. We really liked the smaller, more intimate and quiet ambiance of this resort. Loved that the adult pool was on the beach and the kids pool was across the street. We would definitely visit again!
Comment from Hotel Management
Feb 26, 2018 by J.Cook, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Posted Feb 23, 2018 on Hotels
Comment from Hotel Management
Feb 26, 2018 by J.Cook, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Wonderful hotel

Posted Feb 20, 2018
Pros: Everything, mainly the big room, ocean view and the amazing gym.
Cons: The restaurant could offer more affordable prices for a family breakfast (like combos).
Location: Everything looked great. The restaurants nearby were great and there were several places to run and walk.
When we arrived we were amazed with the size of the bathroom and the ocean view. During the night we noticed that we could not switch off the AC and the hotel found out that a deeper maintenance was needed. The room temperature was nice (the whether was nice), so we did not see any problem, however the hotel gave us a complimentary breakfast and took off any further fees. Jennifer in the reception and other team members did everything they could to apologize for the AC issue and we felt very grateful for that. We absolutely recommend this hotel and will return soon !
Comment from Hotel Management
Feb 22, 2018 by J.Cook, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Beachside jewel

Posted Feb 19, 2018 on Hotels
The staff were very attentive and friendly. We were in a suite which was a little dark for my wife and they willingly changed it for a much lighter and airy one. It was a significant birthday for my wife and all the staff went out of their way to acknowledge this. My only criticism was lack of attention to some details such as replacinglight bulbs around the Pool (a signature feature) and some of the carpets on public stairways were quite grubby.
Comment from Hotel Management
Feb 19, 2018 by J.Cook, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Feb 17, 2018
Very nice. Great beachfront location. The room was clean and spacious. The staff was awesome! Friendly and super helpful!! Would stay again!!
Comment from Hotel Management
Feb 19, 2018 by J.Cook, Hotel Management
Thanks for staying with us. We appreciate your feedback!