Quickly down from 5 to 3 stars!!!
Posted May 23, 2016 on Hotels
This was our second time at Baiona's Parador. We had convinced friend to pay more than they wanted and booked two rooms.
Quite unfortunately, our stay did not live up to 5 stars expectations.
The check-in was rude, totally inadequate for a luxury hotel.
When we found the room with an empty tissue box, I mentioned to the front desk. Their response was "muy bien" and I said "no, muy mal". Three hours later there was still no tissues. No apologies whatsoever.
Then, using the safe required a special card from the front desk which was not provided at check-in and they would not bring it to the room, you had to go and get it.
The check-out was with the same clerk as the check-in and sadly as rude.
There was not one word of welcome or good bye ever!
The hotel overall is still a wonderful one, just that everything can sometimes be marred by inadequate service