Ratings based on 31 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel near family

Posted Nov 27, 2016
Pros: Close to family
Cons: Fitted sheet didn't stay in place.
Location: Visiting family...didn't care about shopping or doing things.
Very comfortable and clean. Close to family. Nothing more to add.
Comment from Hotel Management
Nov 28, 2016 by Front Desk Manager, Hotel Management
Dear Barb, On behalf of the entire staff here at the Best Western Pontiac Inn I would like to thank you for your recent stay with us. I also apologize for not meeting your standards. We look forward to possibly serving your lodging needs again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Weekend Stay

Posted Nov 16, 2016
My sister and I were back in our home town for a wedding and to see family and we were not able to stay where we normally would. The Best Western was close and convenient to most everything we needed to do. I checked in after 6pm and I had no issues. The room was comfortable and clean & both of us had our own beds. We did not use the pool (though it looked clean and inviting). All in all, I would recommend Pontiac's Best Western.
Comment from Hotel Management
Nov 17, 2016 by Front desk manager, Hotel Management
Dear rrred, On behalf of the entire staff here at the Best Western Pontiac Inn I would like to thank you for choosing us for your recent stay here in Pontiac. We look forward to you possibly choosing us again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Enjoyed our stay

Posted Nov 15, 2016
Hotel was very clean, seemed almost new. Good Breakfast. Easy in and easy out. Nice clean pool for kids. Stayed to attend a wedding nearby and they treated us well.
Comment from Hotel Management
Nov 17, 2016 by Front Desk Manager, Hotel Management
Dear Teresa, On behalf of the entire staff here at the Best Western Pontiac Inn I would like to thank you for choosing us for your recent stay in Pontiac. We look forward to you possibly choosing us again in the future
2 out of 5
by A verified traveler from Simpsonville, United States of America

Best Western, Pontiac Illinois

Posted Oct 18, 2016
Location: Pontiac Car Museum
Clean, good staff, but at $122 a night this was way to much. I don't expect the second person to take a shower not to have HOT WATER.....Next time I will stay 35 miles down the road in Bloomington Illinois for $30 to $40 a night less and both my wife and I will have a hot shower in the morning. There are usually two thing you expect from a motel. 1)a good bed 2)a good shower.
Comment from Hotel Management
Oct 20, 2016 by Front Desk Manager, Hotel Management
Dear Mark, On behalf of the entire staff here at the Best Western Pontiac Inn I would like to apologize for not meeting your standards on your recent stay with us. We hope you will give us a chance in the future to try and meet them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stop.

Posted Oct 10, 2016
Driving from Chicago to Peoria, it was late at night and stopped in Pontiac since a midway to Peoria. Nice place, friendly staff, it was a good choice stopping there.
Comment from Hotel Management
Oct 10, 2016 by FDM, Hotel Management
Dear Anonymous, On behalf of the entire staff here at the Best Western Pontiac Inn I would like to thank you for choosing us for your recent stay. We look forward to possibly serving your lodging needs in the future
4 out of 5
by A verified traveler from St. Louis, MO

Nice hotel with great access to interstate

Posted Feb 21, 2016
Pros: Convenient. We used the hotel location as our base because it was centrally located and easy to get to.
Cons: The rooms could use some updating. There seams in the ceiling were showing, and there was bubbling in the wallpaper.
Location: The location is awesome -- very easy access to I-55 and to restaurants and locations In Downtown and shops.
it was quiet and clean, relaxing, and the breakfast was very good. We have stayed here before and will stay here again.
Comment from Hotel Management
Jul 17, 2016 by Front desk manager, Hotel Management
Thank you for choosing the Best Western Pontiac Inn for your recent stay in Pontiac, Il. We look forward to you choosing us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Clean and friendly staff

Posted Jan 3, 2016
There for Pontiac Holiday Tournament. Would recommend for next year
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2015
We were in and out for one night. Found it clean and breakfast was fresh. Little noise because of thinner walls...but we thought it worth the price we paid.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2015
very enjoyable stay, would stay again. Staff very friendly. Breakfast was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Close to highway and not too far from University

Posted Oct 5, 2015
Pros: Hotel is clean, bed was very comfortable and pillows were comfy also. It was nice and quiet.
Cons: Heater was not working so room was cold. Remote wasn't working either. Left over food was still in refrigerator.
Check in was swift and painless. We even arrived 30 minutes earlier than expected without problem. Heater was not working at all. We were told that hotel was sold out so we didn't bother asking for a different room. Hotel was apologetic at check out. They would have gave us a discount but said they don't do that with expedia customers; we're presuming a billing issue?? Overall, hotel was nice and we would stay there again.