Ratings based on 27 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Needs update UrgentlyPosted Feb 10, 2017 on Hotels
Most rooms were dated and very small. For 600$ a night inaceptable. Bar service was kind but understaffed (slow) reception was totally overstaffed.
for Everyoneby A verified traveler from Sydney
Posted Dec 22, 2016
All the staff are friendly and the room was clean and so comfortable. Spa and swimming pool with fabulous mountain view were the best ever.
by Alexander from Destelbergen
The bestPosted Mar 16, 2016 on Hotels
Without any doubt, the best hotel on this planet
for Everyoneby A verified traveler
great locationPosted Sep 20, 2015
loved the food and service, ever so thoughtful. very nice rooms too
for Everyoneby A verified traveler from Zurich
Great hotelPosted Sep 15, 2015
Pros: Staff is very professional, the food is excellent, both the breakfast and the dinner in one star Michelin hotel restaurant. Spa is great!
Location: Good location
It is a great hotel, with long tradition, excellent service and very professional staff Do not miss the spa!
for Everyoneby Patty & John from Austin, TX
Great place to stay in a great place to stayPosted Sep 29, 2013
Pros: Service, location, room - in a nutshell, everything.
Cons: Nothing we were able to identify.
Location: We enjoyed wondering through Pontresina and an afternoon in St. Moritz. Lots of hiking opportunities. A lift to great views.
We were in Pontresina for two days and two nights. The staff could not have been nice at time of check-in and throughout our stay. They picked us up at the train station when we arrived in Pontresina and took us to the train station in St. Moritz to catch the Glacier Express when we left - all at no additional charge. They helped with recommendations for restaurants and the restaurant at the hotel was fine dining at its best. The included breakfast was a smorgasbord of wonderful food - everything from scrambled eggs and bacon to cheeses and fruits to you name it. Bottom line, it could not have been a better experience.
for Everyoneby peter from klosters ch
Fantastic locationPosted Sep 18, 2013
Pros: The high standards The exquisite decor The modern facilities
Cons: The Internet connection in the room was poor
Location: Pontresina is where you stay in the upper Engadine Not flash just better
Set looking out the Engadine valley this hotel is a jewel. With snow on the mountains like Icing sugar We enjoyed our stay
by A verified traveler
Posted Mar 16, 2013 on Hotels
for Couplesby Paul from Cambridge, UK
Great Hotel for a luxury breakPosted Aug 20, 2012
Pros: Service and Spa
Cons: Couldn't find fault with anything
Location: Peaceful surroundings
Nothing is too much trouble for the staff at this hotel. Service and cleanliness is excellent. I have no hesitation in recommending this hotel to others. Probably the best 5* hotel I have ever used..
by A verified traveler from Boston, MA
A nice grand hotel - great spaPosted Jul 16, 2009
This is an excellent grand hotel in Pontresina, with modern renovations, a great breakfast, and a top-notch spa. In the off season, there is plenty of unparalleled hiking and climbing nearby. Very kid friendly. My only quibbles are that the food might be *too* gourmet (although there are nice alternatives in Pontresina for dinner), and for sleeping you have to get used to a nearby church bell.