Ratings based on 1,619 Verified Reviews

3.6 out of 5
71% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from California

Very good location

Posted Sep 8, 2017
Pros: Dog friendly, laundry room, good location, friendly and helpful staff.
Cons: Rooms need updating and repair, get rid of dirty carpet and grout. Balconies should be clean and inviting. Mirrors and Windows washed.
Location: Very good location. Close to shops, restaurants, water, small beach, walking/bike path, Olympic National park.
Staff friendly and helpful. Nice bike/walking path right behind hotel. Restaurants, shops, small beach, all within walking distance.
Comment from Hotel Management
Sep 16, 2017 by corrina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Waited for room $25 extra charged on credit card

Posted Sep 8, 2017
We arrived after 4pm to check in and was told that our room wouldn't be ready for another hour. When we came back to check of it was done we got in another line and waited another 20 mins while the receptionists took calls and waited on the people in front of us. Our room was great and just as described. We loved the cascadia soaps and the cleanliness of the room. The housekeeping even provided us with an extra sheet and blankets. After we checked out and got home I was surprised to fine an extra charge on our credit card for the room. I was never made aware that there would be these charges. When I called the hotel they said it was an extra fee that would be reimbursed within a week. Not too happy that this was done, especially with out notice. On our check out paperwork There was no where on it that told us about any extra fee and was the original total that we were quoted through Expedia. This hotel has wonderful updated rooms , but the hotel itself it very dated and has an outdoor pool in Washington of all places..
Comment from Hotel Management
Sep 16, 2017 by corrina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great view from waterfront rooms.

Posted Sep 6, 2017
The view is fantastic from the waterfront rooms. The hotel is located next to shopping, restaurants, and the ferry to Victoria, B.C. The Olympic Discovery Bike Trail goes right by the hotel and is a great place for walking and bicycling. There is a small sand beach area in front of the hotel as well.
Comment from Hotel Management
Sep 16, 2017 by corrina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Posted Sep 6, 2017
Check in staff was wonderful. Close to the Coho. Very clean room!
Comment from Hotel Management
Sep 16, 2017 by corrina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from global citizen

Everything is dated

Posted Sep 4, 2017
This place is old from the carpet to the pillows. The soaps are all made in China and smell old. The restaurant was just OK. Nothing had the Pacific NW flair or charm we were hoping to find.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
The room was in good condition, with a nice view of the water. Staff were very nice and helpful.
Comment from Hotel Management
Sep 16, 2017 by corrina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Henderson

Nice hotel close to Mt St Helen

Posted Aug 30, 2017
Pros: Location
Location: Next to I5 and close to Mt St Helen.
Overall nice, comfortable hotel. Staff was friendly.
Comment from Hotel Management
Sep 16, 2017 by corrina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from chicago

Expensive and Terrible

Posted Aug 30, 2017
Had to wait 4 hours for my room. Room is old with musty, moldy smell. No elevator, had to carry luggage up stairway.
1 out of 5
by A verified traveler from honolulu hi

Room had mildew odor

Posted Aug 30, 2017
Had to wait over an hour beyond check in time. Very unpleasant odor and rug appeared dirty. Very pricey $$$$$. Would not recommend to Friends
3 out of 5
by A verified traveler from Seattle, Wa

Close to downtown and water

Posted Aug 30, 2017
Pros: I liked it was in walking distance to many places.
Cons: Wash doors, replace carpet or repair. Clean (new plastic and paper cups) each day. We got only 2 cups.
Location: Many good restaurants nearby. Water/beach right there, Saturday market across the street.
Our room was very musty smelling. It backed up against a hill, the bathroom window had green algae, and the room was a little dark. The bed was comfortable. I thought it overpriced.