Posted Dec 29, 2015
We're a family of 4 (children ages 9 & 12) and stayed a week at this hotel. We commend Mockingbird Hill for being truly dedicated to supporting and empowering the local community and reducing their environmental impact. The grounds are beautiful, the view spectacular. With that said, we had a leaking sink that was never resolved, a shower that backed up and had no hot water for half of our stay. At first we didn't mind, as we've stayed at other eco hotels where there was no hot water, however we were informed beforehand. Then one day, hot water randomly appeared, then it was gone the next day. When we inquired about it, we were told it is turned off every day at 4pm and they must have forgotten to turn it back on. Wi-fi was down for 3 days and spotty at best, granted there was a lot of rain and a seemingly so response from their internet provider, but everywhere else we went had wifi. The cost of taxi drivers for airport transfer and excursions (the latter they were adamant they arranged for) were WAY overpriced, as was their food. I highly recommend walking to the village at the bottom of the hill and grabbing food at Woody's- great food, fun people, nice atmosphere and way better value for your money.
There were 3 other guests staying at the hotel –one of which a travel agent– and they all expressed their disappointment as well. When my family and I departed, we gave them honest feedback which wasn't well received. It's too bad because I think they have a lot of potential.