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Reviews of Holiday Inn Express & Suites Port Charlotte, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Port Charlotte, an IHG Hotel
24440 Sandhill Blvd, Port Charlotte, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 270 reviews" "
Rating 8 - Good. 87 out of 270 reviews" "
Rating 6 - Okay. 29 out of 270 reviews" "
Rating 4 - Poor. 10 out of 270 reviews" "
Rating 2 - Terrible. 9 out of 270 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Doris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't like the stairs pulling away from the wall in the stairway, the 6hours we sat in the dark with water 4inches deep. the staff would not let us go to our room. need to take our meds. we stayed at the holiday inn on Sandhill Blvd Port Charlotte, Florida September 27&29th the night of the HURRICANE IAN.
Stayed 2 nights in Sep 2022

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Dennis

Stayed 2 nights in Sep 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Dawn, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED THE BALCONY ROOM WITH THE WATER VIEW IT WAS CLEAN, STAFF WAS AMAZING AND THE PANCAKE MACHINE WAS AWESOME
Stayed 1 night in Aug 2022

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very friendly staff, very comfortable bed, clean, basic amenities provided. Good breakfast with ample choices for hot or cold food. Great view.
Stayed 1 night in Aug 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are great!!!
Great room...great sleep....will be back since we went to visit family. Shower was awesome! Front desk person was super nice. Coffee and danish was great. Pancake machine was not working so breakfast was not a big deal.
Stayed 1 night in Aug 2022

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I got to the hotel around 12pm and was told that I would be able to check in right away.
Stayed 2 nights in Jul 2022
Response from Trini on Aug 8, 2022
Dear Clinton, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and hotel area
Stayed 1 night in Jul 2022
Response from Trini on Jul 18, 2022
Dear Melanie, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

10/10 Excellent

Johnny, OSWEGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 2 nights in Jul 2022
Response from Trini on Jul 18, 2022
Dear Johnny, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how easy it was to get off highway. Next to good restaurants.
Stayed 2 nights in May 2022
Response from Trini on Jun 9, 2022
Dear Amanda, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, the pool was closed on the day we went so that was disappointing but other than that the room was good. The breakfast was okay, the eggs didn’t have much flavor. We had family that stayed at the Hampton right next door and it was a better experience, pool was open, food was tastier.
Stayed 1 night in Jun 2022
Response from Trini on Jun 14, 2022
Dear Ryan, Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.

10/10 Excellent

Jennifer

Stayed 1 night in May 2022

10/10 Excellent

Anthony

Traveled with family
Stayed 2 nights in Apr 2022
Response from Trini on May 2, 2022
Dear Anthony, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Lawrence, Durham

Stayed 1 night in Apr 2022

10/10 Excellent

Jamielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean & really convenient to the interstate. The continental breakfast was awful though.
Stayed 2 nights in Apr 2022
Response from Trini on May 2, 2022
Dear Jamielle, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Trini on Apr 19, 2022
Dear Teresa, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

10/10 Excellent

Margaret, Prior Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Suham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean location
Stayed 2 nights in Apr 2022
Response from Trini on Apr 5, 2022
Dear Suham, . Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Great service.
Stayed 1 night in Mar 2022
Response from Trini on Mar 15, 2022
Dear Antonette, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Holiday-Inn was one of the best I have stayed. The people were great, clean, and the breakfast was very nice. Cleaned the room everyday.
Stayed 5 nights in Mar 2022
Response from Trini on Mar 13, 2022
Dear John, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

4/10 Poor

Tom

Liked: Staff & service
Breakfast disappointing
No fruit , milk , cinnamon rolls for breakfast.
Stayed 1 night in Mar 2022
Response from Trini on Mar 13, 2022
Dear Tom, . Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Clinton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was not friendly.
Stayed 3 nights in Feb 2022
Response from Trini on Feb 28, 2022
Dear Clinton, Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements

8/10 Good

Lorena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like it that at the end of our stay in the morning; I found a big cockroach.
Stayed 2 nights in Feb 2022
Response from Trini on Feb 28, 2022
Dear Lorena, Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements

10/10 Excellent

Suham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice
Stayed 1 night in Feb 2022
Response from Trini on Feb 18, 2022
Dear Suham, . On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Mark

Stayed 1 night in Feb 2022

6/10 Okay

Dale

Liked: Cleanliness, staff & service
The location was convenient. The price was higher after check in.
Stayed 2 nights in Feb 2022
Response from Trini on Feb 15, 2022
Dear Dale, Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.

6/10 Okay

Suham

Business traveler
Liked: Cleanliness, staff & service
It was ok clean but did not like the bathroom
Stayed 1 night in Feb 2022
Response from Trini on Feb 16, 2022
Dear Suham, . Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Now
Stayed 1 night in Jan 2022
Response from Trini on Jan 18, 2022
Thank you for the 8/10 review Looking forward in seeing you again.

8/10 Good

DUWAYNE D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

4/10 Poor

Kathleen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First I want to say with exception of day manager, the staff was absolutely wonderful! So very nice and kind!! Problems I had and did address with day manager who wasn’t very nice about my concerns. I had to have my room key reprogrammed everyday. I was told this was a chronic issue with room I was in and he was aware but did nothing to fix it. Coffeemaker did not work and I let them know everyday but nothing done til I actually took it to the desk. Had a relapcement for a day and that one worked but then the original was put back in and did not work and manager tried to argue with me about it. My safe had to be reprogrammed. It was a constant battle and exasperating, especially knowing these have been issues in the past and nothing done about it. Again, the remainder of the staff were fantastic people!
Stayed 5 nights in Dec 2021
Response from Trini on Dec 29, 2021
Dear Kathleen, Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Trini on Dec 7, 2021
Dear Tara, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

10/10 Excellent

Miroslava

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
We stayed at the Holiday Inn Express in Port Charlotte for 4 nights while in town for a family emergency. It was nice to go back to the hotel where the front desk attendants were friendly and very helpful durning our stay. I would definitely stay at this property again when we come back into town.
Stayed 4 nights in Nov 2021
Response from Trini on Nov 27, 2021
Dear Miroslava, It is certainly appreciated when a guests can see how our staff goes above and beyond to make your experience an unforgettable one.

2/10 Terrible

Mohammad

Business traveler, Traveled with partner
Disliked: Staff & service
Breakfast serving lady is not friendly. No food ( Breakfast ) in the dining area even around 7:30am . When ask for food , her response was “we are out”. Clearly management is “Out of Manage” Never staying there .
Stayed 2 nights in Nov 2021
Response from Trini on Nov 26, 2021
Dear Mohammed, Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Debbie, Poinciana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and ease of going places in the area
Stayed 2 nights in Nov 2021
Response from Trini on Nov 10, 2021
Thank you

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the counter was very nice and friendly. When I gave her my name, she welcomed me warmly and got me checked in right away. My room was clean and tidy and the king size bed was very comfortable. I’d stay in this hotel again and without hesitation.
Stayed 1 night in Oct 2021
Response from Trini on Oct 25, 2021
Dear Erick, Thank you for you wonderful review It is certainly appreciated when a guests can see how our staff goes above and beyond to make your experience an unforgettable one.

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay here, upon entering the room was very nice and clean, We had one of the 3 balcony rooms, with king bed. Gorgeous view . Was nice to sit on the balcony in morning and have my coffee. Breakfast was good as well. Hot and cold items. The bacon was cooked perfectly (for me). We used the pool twice. Was very refreshing on a hot afternoon and very clean as well. All in all it was the perfect stay. Will definitely stay there again. Already planning another trip to that area. Loved it !!!
Stayed 3 nights in Oct 2021
Response from Trini on Oct 18, 2021
Dear Angel, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Trini on Oct 11, 2021
Dear Beverly, Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.

10/10 Excellent

Stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Trini on Sep 28, 2021
Dear Stephane, Thank you for you kind 10/10 review

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Friendly staff - all greeted us with smiles or hellos. We had driven all night (14 hours) and arrived at 10 am - and were able to check into our room. Appreciated that they were so helpful and kind. Room was clean and comfortable.
Stayed 2 nights in Sep 2021
Response from Trini on Sep 22, 2021
Dear Stacy, On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Trini on Sep 15, 2021
Dear Kyle, Thank you for your kind review we will continue to do our best to make your stay comfortable ONE.

10/10 Excellent

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fan in the bathroom it wasn't working at all so the bathroom it was really humid
Stayed 1 night in Sep 2021
Response from Trini on Sep 7, 2021
Dear Josue, . Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: wonderful accommodating staff in all areas (front desk, breakfast, and housekeeping) . Great water pressure in the showers, very soft and comfortable beds and pillows, yummy breakfast, very clean and warm pool. Cons: my sheets were dirty and had to get them changed when I arrived, the floors looked dirty (I think because of the age of the hotel), rooms not very quiet (could hear our neighbors having sex -- that really was awful), had to change my own light bulb, and water did not drain very well in the tub.
Stayed 4 nights in Aug 2021
Response from Trini on Aug 16, 2021
Thank you for taking the time to let us know about your recent experience. I would like you to know that your comments have been well received and we will carefully consider all points made and use them constructively to make improvements.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, excellent breakfast, friendly helpful staff
Stayed 3 nights in Aug 2021
Response from Trini on Aug 6, 2021
On behalf of all the staff we would like to thank you for taking the time to write such a great review. We look forward to seeing you again and providing an even better service and experience.

10/10 Excellent

Ghyslain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Holiday Inn Express
Everyone was super nice. Lady at breakfast was very nice and accommodating. Owner very friendly. Place was clean.
Stayed 1 night in Jul 2021
Response from Trini on Jul 22, 2021
Dear Ghyslain, It is certainly appreciated when a guests can see how our staff goes above and beyond to make your experience an unforgettable one. Thank you

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice place to stay. Room was very clean and beds were super comfy! No problems getting extra towels and breakfast was good too! Will stay again.
Stayed 2 nights in Jun 2021
Response from Trini on Jun 28, 2021
Dear Amy, Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Trini on Jun 28, 2021
Dear Manuel, Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to locate, and checking in was quick and easy. The free breakfast was also delicious, and the best free one me and my husband have had at any hotel. The only complaint we had was that we had some loud neighbors who woke us up because they were jumping around and being rowdy in the middle of the night, but we would stay here again and probably just ask for a room on the top floor.
Stayed 1 night in Jun 2021
Response from Trini on Jun 23, 2021
Thank you for taking the time to write this wonderful review. We will continue to work hard to offer our guest an excellent experience.