Ratings based on 722 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from yorkville ohio

Very nice place quiet and clean and the breakfast

Posted Nov 20, 2017
Nice place very clean and the breakfast was excellent very quiet rooms were spacious would recommend to anyone
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Nov 19, 2017
Pros: I liked the rooms and the amenities , but I especially liked the employees.
Location: It was a cold rainy night so I did not spend any time checking things to do nearby.
I had my check-in days confused, so I arrived on Wednesday 11-15 instead of Thursday 11-15-2017.There were no rooms available ,so I could not stay there that night. The desk clerk,Mark Snodgrass, checked hotels in the immediate vicinity, but they were sold out also. He found the Hampton Inn in the nearby Polaris Community of Columbus, had some rooms available. He contacted a desk clerk there, Pamela,who checked us into a very clean, luxurious room. Thanks to Mark, we had a room for the night. With employees like these , and the young lady at Embassy Suites who printed directions from the Embassy Suites to the Hampton Inn, I would recommend these two hotels wholeheartedly! I've never been at a hotel where the employees , like Mark Snodgrass, were so willing to help two strangers from out of town.
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointed

Posted Nov 19, 2017
The couch and chase had stains on them. They was a whole pizza left in the fridge and a sock left in the night stand. There wasn’t a room available for me to switch. I put sheets over the furniture. The evening reception was very nice!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
This hotel had a nice hot breakfast! The staff were very friendly. The room was spacious and clean.
Comment from Hotel Management
Nov 14, 2017 by Embassy Suites Columbus Airport Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your feedback with us. We are delighted to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to Columbus.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

nice restaurant with a social hour that was great.

Posted Nov 7, 2017
Pros: I like the location close to the airport and easy to enter and exit.
The staff at the breakfast bar were helpful and the coffee was good.
Comment from Hotel Management
Nov 9, 2017 by Embassy Suites Columbus Airport Team, Hotel Management
Thank you Hope for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your feedback with us. We are delighted to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to Columbus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Oct 23, 2017
I always stay at this hotel when I am traveling to Columbus the location is very nice and they have a wonderful staff. The breakfast is top notch and the rooms are spacious and clean. Also a wonderful exercise facility.
Comment from Hotel Management
Oct 26, 2017 by Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are so happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to the area.
2 out of 5
by A verified traveler from Detroit, Mi

Close to the airport and freeway.

Posted Oct 16, 2017
Lobby, restaurant and breakfast area were excellent. Pool was disgusting.
Comment from Hotel Management
Oct 20, 2017 by Embassy Suites Cols AP Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry for the condition of the pool that you described in your feedack. We will take your comments under consideration as we continually work to improve our guest experience. We will share your feedback with the Engineering team and address and correct promptly. We thank you for staying with the Hilton Family of Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Very goo location, close to Easton, airport and the Conservatory which is where we were going.
Comment from Hotel Management
Oct 8, 2017 by Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
3 out of 5
by A verified traveler

What a difference a year makes!!!

Posted Oct 5, 2017
Cons: A good cleaning or upgrade!!!!
Stayed at this property last year, would have rated it a 5!! Stayed there this year and the hotel was not as clean as it was the previous year!!! Elevator floors were dirty and stained, our room was dirty and the carpet, furniture, and tile were stained and just seamed dirty. They still made a good breakfast and happy hour and the staff was very nice and pleasant!!
Comment from Hotel Management
Oct 5, 2017 by Embassy Suites Cols AP Team, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We are scheduled to undergo a 3 million dollar renovation next month. The renovation will be completed by mid February 2018. We thank you for staying with the Hilton Family of Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Not bad

Posted Oct 3, 2017
We only stayed for one night, believe the cost was too much but everything was night
Comment from Hotel Management
Oct 4, 2017 by Embassy Team, Hotel Management
Thank you Jas for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to the Hilton Family of Hotels in the not too distant future.