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Reviews of Mantra Heritage

4 out of 5
Mantra Heritage
16 Warner Street, Port Douglas, QLD

Reviews

8.2

Very Good

Rating 10 - Excellent. 112 out of 308 reviews" "
Rating 8 - Good. 120 out of 308 reviews" "
Rating 6 - Okay. 47 out of 308 reviews" "
Rating 4 - Poor. 25 out of 308 reviews" "
Rating 2 - Terrible. 4 out of 308 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Joanne, Hope Vale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Mantra Heritage on Apr 12, 2024
Thanks for your wonderful review.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darci on Feb 1, 2024
We appreciate your feedback and are delighted to hear that you were happy with your stay,See you next time :)

10/10 Excellent

Mary-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Jan 2024
Response from Darci on Feb 1, 2024
We are thrilled to hear that you emjoyed your time here at Mantra Heritage.We look forward to seeing you next time :)

8/10 Good

Kylie

Stayed 1 night in Jan 2024
Response from Mantra Heritage on Mar 15, 2024
Thanks for your honset feedback Kylie,We hope to welcome you back soon.Mantra Heritage Team

2/10 Terrible

Kylie

Stayed 1 night in Jan 2024
Response from Darci on Feb 1, 2024
We are sorry to hear that you weren't pleased with your stay. We take this time to look at what we can do further to improve your rating next time. We appreciate your feedback :)

10/10 Excellent

helen

Stayed 1 night in Dec 2023
Response from Darci on Feb 1, 2024
We are so very pleased to hear that you emjoyed your stay here at Mantra Heritage. Thanks for the 5 star rating.We look forward to seeing you again in the future :)

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Excellent location for bars/restaurants. Useless lift does not give access to all floors, rooms at back of property are very noisy. Lorikeets will wake you all night and then freezer truck sits outside rear for an hour from about 5:45am, oh! and the only day we could lay in they had maintenance going on in room next door . Great if you dont like to sleep.
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark William

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful pool
Stayed 3 nights in Nov 2023
Response from Brad C. on Nov 23, 2023
Hi Mark,Thank you for your review from your recent stay at Mantra Heritage. It is pleasing to read you enjoyed the location and the beautiful pools. We look forward to your return in the near future.Kind Regards,

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff. Rooms were clean. The property is very relaxing and a great spot to stay.
Stayed 3 nights in Oct 2023
Response from Mantra Heritage Team on Oct 27, 2023
Hi Matthew,Thank you for taking the time to review your recent stay at Mantra Heritage in Port Douglas. Glad to read that you enjoyed your time and had a relaxing holiday. See you next time.Sincerely

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice and close to everything
Stayed 4 nights in Sep 2023
Response from Brad on Oct 27, 2023
Hi Matthew,Thank you for providing feedback from your recent stay at Mantra in the Village. Location of the hotel is perfect, right in town, but also away from some of the hustle and bustle of the Pubs and Cafes. We look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

david

Stayed 1 night in Sep 2023
Response from Brad on Oct 27, 2023
Hi David,Thank you for the 10 out 10 for your recent stay at Mantra in the Village. We look forward to your return in the near future for another memorable experience.

4/10 Poor

Katie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hazardous
Definitely not worth the premium price. We paid for a private swim up suite and found a small, dirty, unappealing pool which was completely overlooked from the back of a small shopping centre. The suites are in a seperate part from the hotel, attached to the shopping centre. Access was from a dank basement shared with store cupboards and shopping centre toilets. Other issues included mould (all over the bathroom) an useable kitchen with sticky surfaces and to get into the shower, you need to step over a knee high wall in the bathroom. Certainly not suitable if you're not agile. I'm tall and fairly flexible and have bruises and cuts on my knees from it. The entire hotel is also a maze of stairs, so wouldn't recommend if you have lots of luggage!
Stayed 4 nights in Sep 2023
Response from MH on Sep 20, 2023
Dear Katie,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the position and unit , big verandah area and swim out
Stayed 5 nights in Sep 2023
Response from Mantra Heritage on Sep 20, 2023
Dear Wendy,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room with hot tub and updated shower
Stayed 3 nights in Jul 2023
Response from MH on Sep 20, 2023
Dear Callie,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Elizabeth, Dulwich

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, close to everything.
Stayed 2 nights in Jul 2023
Response from MH on Sep 20, 2023
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

john hilton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the close proximity to Macrossan Street with all the restaurant options and Four-mile beach. we couldn’t believe how many stairs they were around the property, so if you’re carrying luggage, it’s unavoidable. But disappointingly we had an incident with a male staff member on Thursday night where we asked for a Wi-Fi password and we were told that if we are not a member then we do not get complimentary Wifi . The reason we contacted reception was that in our room was a note informing us that Wi-Fi is complimentary and the password is located in our room. Key wallet . we then brought this to the attention of the staff member and No apology was given by that staff member for the rudeness which weI found very unprofessional.. We are quite happy to be contacted in regards to this matter. But to sum up the property and our experience, besides the incident we would be happy to stay here again as the location is perfect for somewhere to sleep the night after a long day out, exploring the beauty of what this region offers.
Stayed 4 nights in Jul 2023
Response from MH on Sep 20, 2023
Dear John HiIton,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Mike

Stayed 2 nights in Jun 2023
Response from MH on Sep 20, 2023
Dear Mike,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Dean

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great place and close to everything, but very noisey with trucks reversing at 6am everyday
Stayed 8 nights in Jun 2023
Response from MH on Sep 20, 2023
Dear Dean,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from MH on Sep 20, 2023
Dear Faye,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Angela

Stayed 3 nights in Jun 2023
Response from MH on Sep 20, 2023
Dear Angela,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Amanda

Stayed 1 night in May 2023
Response from MH on Sep 20, 2023
Dear Amanda,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Bree

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had an unnecessarily challenging conversation with a staff member over the phone regarding a last minute change to the booking; however, the front office manager was very understanding and flexible, and upon arrival staff were friendly, helpful, and professional. Room was clean and comfortable with the exception of some hair behind the toilet and bathroom sink that did not belong to us - not a big deal in the grand scheme of things. Very easy parking, convenient location, great amenities for families - will definitely stay here again. Will definitely stay here again.
Stayed 1 night in Apr 2023
Response from MH on Sep 20, 2023
Dear Bree,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Derek

Stayed 1 night in Apr 2023
Response from MH on Sep 20, 2023
Dear Derek,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Roxanne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of it ,except the stairs .thank goodness for the lift
Stayed 4 nights in Apr 2023
Response from MH on Sep 20, 2023
Dear Roxanne,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Kerryn

Traveled with group
Liked: Amenities, property conditions & facilities
Great location, lovely room although a bit dated. Awesome pool area.
Stayed 4 nights in Apr 2023
Response from MH on Sep 20, 2023
Dear Kerryn,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walking distance to everything in Port Douglas. Friendly staff, and cool AC. The pools are terrific and great for kids with shallower parts on the wide steps. There was also a reptile show that was really great! In the future however I would definitely book a swim out room for convenience, the hotel rooms are a little smaller and we had to walk up many stairs which got a little tiresome. Overall terrific property, especially for the price.
Stayed 2 nights in Apr 2023
Response from MH on Sep 20, 2023
Dear Kylie,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Walking distance to restaurants and shops.
Stayed 7 nights in Feb 2023
Response from Mantra Heritage on Mar 9, 2023
Thank you very much for your 5 stars review!Kind regards Mantra Heritage Team :)

6/10 Okay

Joris

Liked: Cleanliness, staff & service, property conditions & facilities
Nicer is picture than in real
My stay was good but I guess a bit disapointing for the fact that the room was not so spacious, and that the swimming pool was not a swimming pool but just a basin to refresh your self, deep of 1.1m only. I also did not excpet that my bed and towels have not been changed in five days, but this is what the receptionnist said to me about this hotel. Concerning the location, it is very good but the city is so small that it could not be different than good.
Stayed 4 nights in Feb 2023
Response from Mantra Heritage on Mar 9, 2023
Thank you Joris for your review.We are sorry that your stay wasn't as expected.We are non service hotel and extra towels can be arrange with reception. As the hotel is conveniently located in the middle of town we just have an average size pool. Kind regards, Mantra Heritage Team

10/10 Excellent

Pam

Stayed 1 night in Feb 2023
Response from Mantra Heritage on Mar 9, 2023
Thank you for your stay with Mantra Heritage

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to restaurants
Stayed 1 night in Sep 2022

8/10 Good

craig

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Charges for cleaning of room
Great place to stay but very annoying when the hotel states if you want daily cleaning you can ask and you will be charged Not good enough
Stayed 3 nights in Sep 2022

6/10 Okay

Renae

Traveled with partner
Disliked: Staff & service
No staff? To stay at a lovely place & you can’t even get the basic service is just not good enough!!
Stayed 2 nights in Sep 2022

6/10 Okay

Anna

Traveled with partner
Liked: Staff & service, amenities
We were in hotel room, staff were helpful, wifi was shocking we had to use our on data as wifi dropped out within minutes if you actually go any wifi. Linen, beach towels only supplied once during our 10 day stay, if you wanted extra you had to pay $20.00 per change, Room only cleaned once during our stay, we had to take down our rubbish out to bins in carpark. No restaurant facilities had to go out each night to local restaurants, Coles very close but as we were in hotel part no facilities to be able to cook although plates, cutlery, glasses supplied. Area was kept clean and staff friendly, showing its age, our sink required plug replacing and while they said they would be back they never did, but this could be because of parts not available. We stayed in Room 1316, hotel on main street and lots of shopping and restaurants within walking distance.
Stayed 10 nights in Aug 2022
Response from MH on Sep 20, 2023
Dear Anna,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Hayley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The pool area, reception and location were great! However the room not so much! The bed was meant to be queen but definitely wasn’t, the curtain was covered in mould to the point everytime you walked in the room it’s all you could smell. People in the next room on there balcony could see you in the bathroom and the toilet unless you closed the big blind which was the one covered in mould. Which then meant no sunlight in the room and the lighting with the blind closed was very poor.
Stayed 2 nights in Jul 2022

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2022

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Brad C. on Jun 20, 2022
Dear R, Thank you for the 10 out of 10, Hope to see you back in Port and at Mantra Heritage in the near future.

4/10 Poor

Duncan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2022

8/10 Good

Brad

Business traveler
Liked: Cleanliness, staff & service, amenities
I'm still waiting for a tax invoice. This was a business trip and I require the tax invoice to claim back expenses.
Stayed 1 night in Mar 2022
Response from Mantra Heritage on Mar 23, 2022
Good morning Brad, Thank you for your review, we are pleased to see that you enjoyed your stay here at Mantra Heritage. I would like to advise that you have booked your accommodation through a third party, which is where the Tax invoice will be sourced from. Unfortunately we cannot provide this for you. Please contact us directly if you need any further assistance. Kind regards

10/10 Excellent

Kerrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,room was clean and the pool area was very relaxing We have stayed previously and it doesn’t disappoint
Stayed 9 nights in Mar 2022
Response from Mantra Heritage on Mar 23, 2022
Dear Kerrie, Thank you so much for your lovely review, we are very pleased to hear you enjoyed your stay at Mantra Heritage. Thank you for your loyalty and we look forward to welcoming you back next time. Kind regards,

6/10 Okay

Tony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Great location. Friendly staff Swimming area closed at 8.00pm, disappointed we coudnt use the pool facilities later. The bathroom tiles need a good clean. Grout was dirty
Stayed 4 nights in Mar 2022
Response from Mantra Heritage on Mar 23, 2022
Dear Tony, Thank you so much for your review, we are pleased to hear that you enjoyed your stay. We also really appreciate your feedback on these matters. I will be sure to pass this on to our Maintenance and Housekeeping teams. Kind regards,

10/10 Excellent

Ryan

Stayed 4 nights in Mar 2022
Response from Mantra Heritage on Mar 23, 2022
Dear Ryan, Thank you so much for your high rating. We are pleased to see that you enjoyed your stay at Mantra Heritage. Hope to see you again! Kind regards,

8/10 Good

Adam

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022

8/10 Good

Robert

Traveled with partner
I did like the unit we had but the pool was very shallow. Also internet useless disconnected a lot and would not reconnect. Paid for upgrade didnt work and staff couldnt tell me how to do it. Said I had to contact the owner of the unit? Other vacationers didnot take their rubbish to the bins and left them in the foyers, sometimes for a few days and the smell got a bit much.
Stayed 8 nights in Dec 2021

10/10 Excellent

Bryan

Stayed 1 night in Nov 2021
Response from The Mantra Heritage Team on Jan 22, 2022
Dear Bryan, Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Kind regards,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was very large, cleanliness was exceptional, staff delightful!
Stayed 1 night in Nov 2021
Response from The Mantra Heritage Team on Nov 13, 2021
Dear John, Thank you for your five star review!. We are glad that you enjoyed your stay and hope to see you again very soon! Kind regards,

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained in a great location close to everything in Macrossan Street. The pool area was lovely with plenty of sun Lounges. I liked the idea of a coffee pod machine in the room and plenty of crockery etc to eat in!
Stayed 5 nights in Oct 2021
Response from The Mantra Heritage Team on Nov 13, 2021
Dear Anne, Thank you for your great review of our hotel! We are glad that you enjoyed our lovely pool area and central location. We hope to see you again very soon! Kind regards,

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tube and pool
Stayed 2 nights in Oct 2021
Response from The Mantra Heritage Team on Nov 13, 2021
Dear Adam, Thank you for your great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Spacious
Stayed 3 nights in Sep 2021
Response from The Mantra Heritage Team on Oct 1, 2021
Dear guest, Thank you for your great review of our hotel. We are glad that you enjoyed the central location and spacious suites. We hope to welcome you back very soon! Kind regards, The Mantra Heritage Team