Ratings based on 111 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Melbourne
Good locationPosted Jul 19, 2016
Overall we enjoyed our stay, the hotel staff were very friendly and the location is perfect for just wandering around Port Douglas. The room itself was a good size and quiet even though we were above the Main Street of Port Douglas. Upon entering I thought the room was clean, however, within 1min of putting my 8 month old on the ground to crawl around her legs and feet were black so the floors were not clean after all! The bathroom was big with a great spa shaped bath (kids loved it!), however it had mouldy grout and silicone as well as a big mouldy patch in the corner of the ceiling which was a bit off putting. The bed was uncomfortable and both my husband and I had sore backs after sleeping in it all week. The pool area is great. If you're looking for a room to just sleep in while you're out exploring the area then this hotel is perfect.
by A verified traveler
Very disappointingPosted Jul 4, 2016
Cons: Cleanliness standards I suggest that your staff go into the rooms and turn all the switches on and off to ensure that they work
Location: Everything accessible from the main street.
We had booked a hotel room as we would be out and about for most of our stay. Upon arriving we were extremely disappointed with the room - especially the cleanliness. The toilet had been used and not flushed and there was hair on the seat, the shower also had hair on the walls and visible soap scum on the base, shower soap dish also disgusting. This appears that the bathroom was not cleaned before our arrival. There were drips on the walls which could probably have been wiped off easily. The fan above the bed was so rusty it was an eyesore, not to mention the mouldy smell as soon as you walked in the room. And to top everything off, the spa on the balcony was broken - the dials for the jets on the left hand side were broken, when we went to turn it, it came off! I asked the reception staff if an upgrade was possible, but as it was peak time, nothing was available (we were staying for 6 nights). The second day we were out all day on a tour so it wasn't possible to speak to anyone. On the third day I managed to speak to the manager who gave us a complimentary upgrade to a one bedroom apartment. This new room was much cleaner than the first but also had it's fair share of maintenance issues (we left a list for the staff when we left as these issues didn't affect us too much): exhaust fan in kitchen broken, fan knob in bedroom broken, globe above couch out, bathroom door got stuck. We will never come here again.
by A verified traveler
Great LocationPosted Jun 7, 2016
Great Location! Nice and clean hotel. Pool was great.
by A verified traveler from Wollongong
beautifulPosted May 3, 2016
we enjoyed it very much lovely room great spa in our room beautiful pool close to shops and lots of eating places
by Katherine from Scone NSW
Perfect LocationPosted Apr 12, 2016 on Hotels
Great Location. Just a few minutes walk to the centre of town, and so quiet, sheltered from the street noise. The room had everything we needed. Rooms, beds and cooling were great we were very comfortable. The service was great, the ladies at reception were helpful.
by Carole from Perth, WA
Mantra Heritage - Great location, friendly staff.Posted Apr 7, 2016 on Hotels
The room was at the back overlooking the street, which was a blessing in disguise as it was nice and quiet. The room was quite musty smelling and we needed to leave the aircon on all day with the fan to keep the smell at a minimum. The bathroom needed some mould remover in the shower but the bed was clean and the staff friendly. It is a great central location to the shops and eating out.
by A verified traveler
Posted Mar 11, 2016 on Hotels
Lovely place but i think the housekeeping could be better, the floors were dirty like they hadn't been sweeped, the towels smelt like they'd be there a while. Pool was amazing and the service was lovely
by David from Cairns
Great place to stay.Posted Mar 11, 2016 on Hotels
The staff were very professional,polite and friendly.Ginny on the front desk helped make our stay more pleasurable . We would stay there again.
by A verified traveler from mareeba
Nice relaxingPosted Feb 23, 2016 on Wotif
Was great girls get away. Room was nice pool great air con tops recommend to any one was comphu
by ROSALBA from Melbourne
Great property!Posted Feb 9, 2016 on Hotels
A few minor issues all which were rectified immediately. Great property in a great location.Loved the size of the apartment and the outdoor area which included a beautiful pool, excellent BBQ facilities complete with undercover BBQ, fridge, table chains and couches. Look forward to returning!