All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Had a great stay. Clean, great location, really nice rooms and amenities very close.
There is nice pools and a really good atmosphere. Would stay again any time.
Todd
Stayed 3 nights in Mar 2024
Response from Paul_GM on Apr 1, 2024
Thanks for the great feedback Todd and we are so glad that you enjoyed your stay with us.We hope to see you again soon.Best Wishes,Paul - General Manager
Lovely stay - would recommend and stay again.
The rooms were modern, clean and comfortable.
Stella
Stayed 3 nights in Dec 2023
Response from Paul_GM on Jan 17, 2024
Dear Stella,Thank you for sharing your comments and we are glad that your stay with us was comfortable and you enjoyed your stay overall.We look forward to welcoming you again one day in the future.Best Wishes,Paul - General Manager
Loved it so much we’ve already booked to stay again in April 2024 and January 2025! The property is in a great location, staff were lovely, very accommodating and great with our kids. Despite the issues due to recent floods everyone had a smile on their face and no request was too much. Thank you Mantra Portsea!
Aaron
Stayed 4 nights in Jan 2024
Response from PortSea on Jan 9, 2024
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to seeing you again soon :)Sincerely,The PortSea Team
8/10 Good
Caitlin
Jan 7, 2024
Caitlin
Stayed 6 nights in Jan 2024
Response from Paul_GM on Jan 29, 2024
Hi Caitlin,Thank you for sharing your 4 star rating of us. We appreciate you taking a moment to share your feedback.Best Wishes,Paul - General Manager
staff were lovely and our room was super nice and clean with easy access to the pool which we loved the resort was beautiful and would definitely recommend to friends
Daisy
Stayed 9 nights in Nov 2023
Response from Paul_GM on Dec 8, 2023
Dear Daisy,Thanks for sharing your 5 out of 5 rating regarding your recent stay at Mantra Portsea. We were delighted to read your feedback and glad you had such a great stay with us.We hope to see you again one day.Best Wishes,Paul - General Manager
8/10 Good
Denise
Nov 14, 2023
Liked: Cleanliness, staff & service
Denise
Stayed 5 nights in Nov 2023
Response from Paul_GM on Nov 17, 2023
Thanks so much Denise for your 4 out of 5 rating.We really appreciate it and hope to see you again one day.Best Wishes,Paul - General Manager
8/10 Good
Taicea
Traveled with family
Nov 4, 2023
Liked: Cleanliness, amenities
somewhat dated but nice property, limited dining and drinks availability
Taicea
Stayed 6 nights in Oct 2023
Response from Paul_GM on Nov 6, 2023
Thanks Taicea for sharing your view and we are sorry that it didn't quite hit the mark for you.We are committed to the continual upkeep of the property and always working to make enhancements throughout the year. We think the property is looking quite good for it's age.Thanks again for your feedback and hope to see you again soon.Kind Regards,Paul - General Manager
Thanks John for the 4 out of 5 rating. We really appreciate it and glad you found our Continental Breakfast to your liking.We hope to see you again soon.Best Wishes,Paul - General Manager
Found our poolside access from room 7 great 😎 Comfy bed , great shower /spa
Good pool / pool bar / general amenities
Lack of handtowel/ face washer / tea towel was not ideal ….. or getting one fresh towel token over a 5 day stay ? This needs reviewing if your not daily service then at least don’t charge for fresh towels ? Staff all very friendly .
Joanne
Stayed 5 nights in Oct 2023
Response from Paul_GM on Oct 18, 2023
Thanks Joanne for your feedback and glad that you enjoyed your stay overall while in Port Douglas.We hope to see you again soon.Best Wishes,Paul - General Manager
8/10 Good
Tegan
Traveled with partner
Sep 30, 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
We enjoyed our stay, the staff were nice and is a lovely place, however the state of our room was not great. The blanket on the bed and bath towels had stains on them, the floor had not been cleaned properly and it was clear that not everything gets wiped over very often with dust build up on shelves and hairdryer in the bathroom.
Tegan
Stayed 4 nights in Sep 2023
Response from Paul_GM on Oct 18, 2023
Dear Tegan,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future where I am sure your experience will be greatly improved.Kind Regards,Paul - General Manager
Thanks Cameron for your 4 out of 5 rating and glad to read you enjoyed our pool.We hope to see you again one day.Regards,Paul - General Manager
8/10 Good
Ian
Aug 20, 2023
The room was clean but very small. Not enough room for two people to sit down except on the bed.
Make sure to book a room with a balcony
Ian
Stayed 5 nights in Aug 2023
Response from Paul_GM on Oct 18, 2023
Dear Ian,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please appreciate you taking a moment of your time to share your experience and we are glad that overall your stay was a positive one.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future.Kind Regards,Paul - General Manager
I particularly liked to closeness to generally everything - shops, restaurants, beach, golf course and even the wharf for the Great Barrier Reef departure - all within walking distance.
This resort played loud music for 7 hours every day.
We complained and the staff did nothing
The floors were dirty and there were no face washers in the bathrooms, we complained and were told there was a problem with the supplier
There are no eggs at breakfast
We stayed there some years ago when it was much better however we don't be returning
Front reception staff , Larissa was absolutely amazing. Very friendly and bubbly. Pool bar staff also amazing. Rooms are spacious and clean. Loved the resort overall.
Property was in a great location, easy walking distance to main street of Port Douglas. Breakfast had lots of choices and good quality of items. Staff were helpful.
Mark
Stayed 5 nights in May 2023
10/10 Excellent
Svetlana
Apr 27, 2023
Svetlana
Stayed 3 nights in Apr 2023
6/10 Okay
Edwin
Traveled with partner
Apr 3, 2023
Disliked: Staff & service
.
Edwin
Stayed 3 nights in Mar 2023
Response from Mantra Portsea team on Apr 10, 2023
Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the future
8/10 Good
Michael
Traveled with family
Mar 14, 2023
Liked: Cleanliness, staff & service, amenities
Decent hotel with friendly staff and reasonable amenities. needs regular servicing of rooms.
Michael
Stayed 3 nights in Mar 2023
Response from KarisaW on Mar 16, 2023
Hi Michael,Thanks for the feedback following your stay at the Mantra PortSea.We are pleased to read that you found our team to be friendly and helpful.As we are not a full service resort, we don't offer daily housekeeping. Stays of eight nights or more receive a mid-stay clean and additional cleaning can be requested at a cost.We hope to welcome you again in the future.
Such a relaxing place to stay in Port Douglas with such friendly staff. Bus transfers to town or an easy walk in which we did for dinner every night. Nice breakfast choices at the buffet and amazing pools. Can’t wait to come back in future
Yasmin
Stayed 3 nights in Feb 2023
Response from KarisaW on Mar 16, 2023
Hi Yasmin,Thank you for the lovely review of your stay with us here at the PortSea.We are so pleased you had a great time and look forward to welcoming you again.Be sure to let us know you are a return guest when you book so we can organise something special for you.
8/10 Good
Stephen John
Traveled with partner
Feb 9, 2023
Liked: Staff & service
A few things in the room needed looking at.Black on tiles in the bathroom rusty bin in need of some tlc. Enjoyed our stay close to the beach.
Breakfast was nice. Room was also great to stay in with a lovley view of the pool area. Love the swim up bar.
Sarah
Stayed 2 nights in Jan 2023
Response from Mantra PortSea on Mar 3, 2023
Thank you for your survey and lovely feedback regarding the team and our facilities.We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the futureSincerely,Mantra PortSea
Great place to stay , solo, fam or friends ...great pool area
LAKSHMI
Response from Mantra PortSea on Mar 3, 2023
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Mantra PortSea
No restaurant or hot breakfast options. The water pressure was terrible. Beds and pillows very uncomfortable. Staff were pleasant
Michelle
Stayed 4 nights in Nov 2022
6/10 Okay
Rakesh
Traveled with family
Nov 8, 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were issues with room allocation, we booked two rooms for our family but we were given rooms on different levels and opposite ends.
Also, there was no water available in one of the rooms for 24 hours so we took showers in one room and then returned to the other room.
The room was large and a great place to relax while going in-between the pool and down the main street. the staff members we very helpful with information and shuttle buses. Housekeeping only comes Once a week and to be honest that wasn't a bad thing, you clean up after yourself. Only issue was the 2 days no hot water which was quickly actioned and then monitored.
Laura
10/10 Excellent
Elen
Nov 5, 2022
Liked: Cleanliness, staff & service
Once I got the right room it was heaven. Very comfortable, relaxing and quiet. Loved that it had several pools around the resort to choose from and also close to the beach. Location great. Will definitely stay there again.