Terrace/patio

Reviews of Silkari Lagoons Port Douglas

Silkari Lagoons Port Douglas
2 Langley Road, Port Douglas, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 440 out of 963 reviews" "
Rating 8 - Good. 341 out of 963 reviews" "
Rating 6 - Okay. 127 out of 963 reviews" "
Rating 4 - Poor. 39 out of 963 reviews" "
Rating 2 - Terrible. 16 out of 963 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Lightsview

Liked: Cleanliness, property conditions & facilities
Great place with excellent facilities and plenty of swimming pools!
Stayed 10 nights in Mar 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to pool
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Thanks Paul for your feedback. Pleased you had a good stay, If you do have any suggestions of things we need to work on, please please feel to contact the manager directly.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful stay at Silkari. The swim out room was excellent, especially for the kids. Clean, well appointment, spacious apartment. Friendly staff at reception. Now our favourite place to stay in Port Douglas. Loved it so much just booked to come back again this Easter.
Response from Hotel Manager on Mar 3, 2024
Thanks Shelley, so lovely to know you and the family enjoyed your stay. WE look forward to welcoming you back. Regards, Murray

10/10 Excellent

Emily

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were lovely and cool, spacious with all cooking facilities required. 6 pools to choose from and lovely staff.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Thanks Emily, Thank you for your lovely review. Very pleased to read you had a lovely stay. We hope to have the pleasure of having you stay with us again on your next visit to the tropical north.

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We loved the swim out room it was really affordable as well. There was ample space for two of us. Great parking . The lovely lady that also said she was a life guard at the beach checked us in and gave us lots of tips and information about the local area . The beach is walkable but you can’t swim there, it’s a 45 min walk to town on beach. About 5/6 mins drive to main shopping area . They do have shuttles but we did not use that . There is a lovely restaurant next door at the Ramada , only a min walk from reception. We were down the end and the pool was in shade most of the day which was great being January. Ost of the time we were the only ones in it .
Stayed 7 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Thank you for your lovely review. We are delighted yoiu had a great stay with us and Jenn helped you get the most out of your time here. There really are some fabulous places up here in the North. We hope we will have the opportunity to welcome you back some time in the future.

10/10 Excellent

Mathew

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Thank you Mathew for your feedback. It is appreciated. Hope to welcome you back again one day.

10/10 Excellent

NILESH

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and very neat/tidy property. Facilities at the property was excellent. Did not find any fault and will not hesitate to recommend it to anyone.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Thanks Nilesh for your lovely review. So pleased to read you had an enjoyable stay. We certainly will appreciate any recommendations you make to your friends and family.

10/10 Excellent

Weisi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff and nice pool for kids to play. Wish we could stay longer next time!
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Thanks Weisi, So pleased to read you had a great stay. Please come back and visit us again in 2024.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Thanks James, what challenging times these are at the moment with the cyclone and flooding. Pleased you missed the flooding bit! Thanks for your review. Trust you had a safe trip home.

10/10 Excellent

Nenita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We like the cleanliness of the pool, spa and the serenity of the beautiful surroundings. The Reception staff are nice, polite and very helpful and friendly.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
So pleased to read you liked your stay with us. The team always enjoy helping our guests get the most out of their time in the region and have a enjoyable stay .

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our unit was very clean and quiet. The pool area was fantastic
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 7, 2023
Thanks Melinda, Glad to read you enjoyed the room and our pool areas. I hope your batteries have now been recharged and you are ready for a busy festive season.

8/10 Good

Neelam

Traveled with family
Liked: Amenities, property conditions & facilities
The property is in nice location and condition of rooms were okay. There is no dining option on the property but was told that Ramada next door has options, did not check out though. There are tons of food options a short car drive. There were few issues such as previous occupant had left metal spoon in bone grinder, dishes were not cleaned properly and microwave glass was loose. When informed the management they changed microwave right away but forgot to remove the spoon, did not bother us. It is decent size 2 bed room option, used the pool which was clean. Parling included
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Thank you Neelam for your detailed review. We are pleased that overall you had a great stay. Apo9logies for the cleaning issues you encountered and missing the spoon that you did report. We do hope to welcome you back one day.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing at Silkari! We really enjoyed our stay and loved all the different pools and outdoor bbq areas. It felt really safe, comfortable and the dual key rooms with the spa on the balcony were great!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Thanks Jessica, great to read you enjoyed your time with us. We appreciated that you chose to stay with us and hope to welcome you back again one day.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool directly outside your room was great and staff were phenomenal. Only downside was the lack of a kitchen but arrangements were in place with resort next door.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Your feedback on the staff is very much appreciated., The team love help0ing our guests get the most out of their time in Port Douglas.

10/10 Excellent

Tanja

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Thanks Tanja, We hope to see you again some time. Please tell your friends about us as well.

10/10 Excellent

Ally

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 24, 2023
Thanks Ally, Its been challenging ties of late with the cyclone! Hope you will find the opportunity to return 2024.

10/10 Excellent

John

Liked: Amenities
Everything available to guests was first class. Room was clean and comfortable. Staff at reception were very friendly and professional. I had a very relaxing time around the amazing pools. Silkari Lagoons Is the place to have a holiday and relax
Stayed 8 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thanks John, so pleased you enjoyed your stay. Thank you for telling everyone about us,

8/10 Good

Sue

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was lovely, the only downfall was getting anywhere without a car. You have to pay to take a shuttle or a taxi to get anything or go anywhere. Ie groceries, restaurants
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 27, 2023
Thanks Sue, There are certainly options closer to the main street, however they are usually more expensive. If you add the cost of the shuttle price you will find this balances out if being out of town was an issue for you. Thanks for choosing to stay with us.

10/10 Excellent

mark

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Thanks Mark, we appreciate you took the time to leave a rating for us. Hope to welcome you back one day. Cheers,Murray

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, amenities
Loved the pool areas
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Thank you. Its been a work in progress for a little while now. Just a bit more work on the in-pool garden beds. But then I will probably find something else :-) Hope to show you when you next return.

10/10 Excellent

Verified traveler

Amazing room spacious, clean and love the pools to swim. Close to beach & staff very helpful.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
It is always pleasing to read when what we provide at our property works out so well for the guest. We are delighted you had a lovely stay and hope to welcome you back again some time in the future.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean well proportioned room with facilities for coffee, tea etc with a sink and microwave. Lovely spa bath and view of the courtyard and pools-very restful
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Thank you Shella, we appreciated that you chose to stay with us. Hope you got some great memories of your visit to the tropical north and hope you will visit the region again.

10/10 Excellent

Tharindu

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Private pool and the space in the property
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Thank you Tharindu, it was a pleasure having you all stay. Our apartments are quite large and with 6 pool s to choose from there is always a good chance you can find a pool without too much noise.

10/10 Excellent

Nicholle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect spot to stay in Port Douglas as its not right in town but close enough for a quick drive in or a long walk along the beach. The rooms are clean and roomy with plenty of in room facilities. The pools are clean and having the swim out pool was amazing. Would highly recommend this hotel
Stayed 5 nights in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Many Thanks Nicholle, we very appreciate your feedback and was lovely to read you were very happy with your stay. We do hope we will have the opportunity to welcome you back for another tropical escape. Best, Murray

10/10 Excellent

Augusto Teixeira, Mona Vale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We’ve been there twice now. A third time will definitely happen again in the near future.
Stayed 9 nights in Oct 2023
Response from Hotel Manager on Nov 10, 2023
There is no better accolade than a return guest telling others they are looking forward to their next visit. Thank you for your confidence in us. We are pleased we can make your stays in Port Douglas homely.

10/10 Excellent

Merelyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pools are fantastic and very much under used. Many times we were in them by ourselves. There is a site but available to get into town but it was much more convenient with our rental car.
Stayed 7 nights in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Thanks Merelyn, was lovely to read you had a good break in Port Douglas and enjoyed your stay with us. Please tell your friends about us as well. A hire car is good, but a value option is a multi-day shuttle bus pass. particularly if you like to keep your fluids up in the tropics. Hope to welcome you back one day.,

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything about the property was great only a few things that we didn’t like. Parking isn’t allocated, so had to park off the property. Would prefer our car parked within premises. Smokers had to leave the property to smoke. Should have allocated room to smoke on balcony/verandas.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
In busy times carparking can me tight on-site but as you are aware there is no shortage of nearby carparking. Unfortunately the smell of smoke wafts from balcony to balcony so it affects nearby guests who are trying to enjoy their holiday too.

10/10 Excellent

Nanette

Liked: Cleanliness, property conditions & facilities
Wonderful experience and very good value. Staff was excellent.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 29, 2023
Thank you for your kind works about our staff. i am pleased to know they helped make your stay enjoyable.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 29, 2023
Thanks Linda, appreciate the feedback. lovely to know you enjoyed your stay.

10/10 Excellent

vicki, Baldivis

Liked: Cleanliness, amenities, property conditions & facilities
Swim out pool appartment was great Staff friendly great service Would definitely recommend
Stayed 6 nights in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Thanks Vicki, pleased to read you had a great stay and thank you for any recommendations you pass onto your fvamily and friends. That is really appreciated. Regards,

10/10 Excellent

Arlene

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Couldnt fault anything. Wished we could have stayed longer
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
lovely to know you had a lovely stay. Hope to welcome you back again next year

6/10 Okay

Elisabete Pereira

Stayed 3 nights in Sep 2023
Response from Hotel Manager on Nov 6, 2023
Thanks Elisabete, Please let us know directly if you have any suggestions for improvement.

8/10 Good

Wesley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our room that walked straight out to the pool. We know it’s difficult to keep up with but there were lots of leaves in the pool and in the driveway area at the front of our room. Other than the room being a little worn out it was a beautiful place to stay. Looking forward to coming back.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 16, 2023
Hi Wesley, yes you are right, the leaves do get away from us particularly in windy weather. Pleased you had a great stay. We are always working on improvements both to the public areas and the rooms. We do try and address maintenance issues when the specifics are advised to us.

6/10 Okay

Ross

Traveled with partner
Liked: Cleanliness, amenities
The pool system saved it. Room small and boring… NO dining.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Thanks Ross for your 'tough' review. We advise on the website what our facilities are so it disappoints us as well when our guests expectations are not met. Not we do have apartments which are about 4 times the size of the hotel rooms, at a different price which offer a lot more.

6/10 Okay

Richard

Disliked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Thanks for your feedback Richard. Trust you had a good trip home. Regards, Murray

8/10 Good

Robert Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Oct 5, 2023
Thanks Robert. Please you enjoyed your stay. If there was anything you think we could have improved, please feel free to contact the hotel manager.

10/10 Excellent

Kristyl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful. Highly recommend the lagoon apartments, with the pool access directly from your room. The property is wonderful. The staff are so friendly and helpful. Highly recommend this holiday destination.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Krustyl, lovely to read your feedback. so pleased you had a nice break and enjoyed the property. We hope to see you visiting the tropical north again in the not-too-distant future.

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The swim out pool was amazing
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Great to read you enjoyed the swim-out room you booked. Thanks for choosing to stay with us and please tell your friends about us.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were exceptional. Very friendly and helpful. I would go so far as to say the friendliest we have ever encountered. Our room was comfortable and we enjoyed direct pool access. The setup of the rooms around the pool does create an echo effect, so it was noisy at certain times of the day. However this didn’t stop us from enjoying the deck and pool time.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Thank you for the lovely feedback. :-) Its always a pleasure to look after lovely people. Pleased to read you enjoyed our pool areas. School holiday periods does mean a lot of children can be around from time to time, and how noisy they are really depends on the parents! Pleased though it didn't interfere too much with you stay. Love to have you back some time.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed in a 3 bedroom apartment on the 3rd floor. Check in was easy and the staff were super friendly. They have these swim out apartments which are super cool, we’d love to stay in one of those next time. The apartment was clean, the beds comfy and the kitchen well equipped. Silkari is a 5 minute drive into town where all the restaurants are. Our only problem was our apartment had terrible water pressure, especially the hot. Then for the last 2 days, we had no hot water. So it was hard to wash dishes and we couldn’t shower. But it’s very hard to complain when the staff are so nice and accommodating. We were given the key to the apartment next door to use the shower, as well as giving us a hefty discount for our next stay. I just wish we could have used the spa on the balcony, I’m not a fan of cold spas. The hot water would have taken a few days to fill. Definitely enjoyed our stay and will be back!
Stayed 5 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Thank you Laura for this feedback and our sincere apologies for not getting the hot water resolved for you in a more timely fashion. Not always easy to get tradespeople to attend as soon as we need them. So pleased to read you enjoyed your time in Port Douglas. It was a bit of a mixed bag with the weather and hope on your next visit it is more kind. Thank you for choosing to stay with us.

10/10 Excellent

Rusty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Thank you Rusty for choosing to stay with us. We appreciated your business and hope you will find a reason to visit us again.

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Awesome getaway. Relaxing, close to the beach. Easy 45 min beach walk into town. Lovely pools to float in or swim laps. Friendly helpful staff. Would love to return.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on Sep 22, 2023
Hi Nina, lovely to have you stay. The beach walk to town is such a great way to start the day. Particularly spectacular if you can get down there for sunrise. The beach is only a 4 minute walk to the beach from the resort. Look forward to welcoming you back

10/10 Excellent

Cassandra

Stayed 4 nights in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Thanks Cassandra, was a pleasure to have you stay and hope we can welcome you back sometime

10/10 Excellent

Tracie, Norwood

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Close to beach. Swimout pool was fantastic. Everything we needed in the room. Bbq facilities. Fantastic stay and will be back. Plenty of parking.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Thanks Trace for your lovely feedback. It was a pleasure to have you stay and lovely to know you plan to stay again. We look forward to welcoming you back.

2/10 Terrible

Alina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property and bathroom was dirty, the roof was mouldy, the carpet and furniture was stained. Very, very disappointed. When advising reception of issues of mould there was no apology or asking if there was anything that could be done - was just asked if there’s anything else we want to add prior to leaving..
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
We thank you for your feedback and we are sorry your room did not meet your expectations. There were certainly issues that needed to be addressed which I am pleased to say I can confirm have been addressed as I have personally inspected the room. should you choose to stay with us again Let me know once booked and I will arrange a complimentary room upgrade as a gesture of apology for the issues from your stay.

10/10 Excellent

Daniel, Sale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room 63A with a swim out pool was amazing. The pool on the East side was heated. We spent lots of time in there. The apartment was in good condition with everything needed for cooking if required. It’s only a short drive to the shops, or around an hour to walk to town along the beautiful 4 mile beach.
Stayed 7 nights in Sep 2023
Response from Hotel Manager on Sep 14, 2023
Thanks Daniel for your feedback. Lovely to read you enjoyed your swimout apartment. The walk along the beach is pretty special and a great way to walk up an appetite on your way to town. Thanks for staying, we hope to welcome you back again soon.Cheers,Murray

8/10 Good

Paul

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Hotel Manager on Sep 14, 2023
Thanks Paul, appreciate the feedback. we hope we will have the opportunity to welcome you back some day.

10/10 Excellent

Simonne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay at Silkari Lagoons Port Douglas. Would definitely recommend staying here if you have a car. Founds the rooms to be clean and very quiet. Will definitely consider staying here again.
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Sep 14, 2023
It was a pleasure to have you stay with us Simone, and thank you for the great feedback. Hope to see you again next year.

10/10 Excellent

Marg

Liked: Cleanliness, amenities, property conditions & facilities
Loved the layout of our unit and the pool was acreal treat. Would definitely recommend a stay here !!
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Thank you for your feedback. Very pleased you enjoyed your stay in our swim out room. We appreciate any recommendations you make.

6/10 Okay

Gabrielle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice, clean apartment with all amenities needed and a comfy bed. But… the pool area is really noisy as sound just bounces from side to side of the complex. We had a swim up apt. and we were disappointed and wouldn’t stay here again.
Stayed 9 nights in Aug 2023
Response from Hotel Manager on Sep 3, 2023
Hi Gabrielle, Sorry about the noise around the pool area. Must have been a noisy bunch in house at the time of your stay. We are always willing to address noise complaints should this be brought to our attention. Regards,