Overpriced, impersonal, detached, "busy" staff
Posted Jul 24, 2016
We had a decent stay at this resort, the facilities are new, the apartments are spacious, furnished with modern appliances, located in a quiet location. The view from our Forest View apartment was beautiful and you can hear the frogs and the birds at night.
The location is great, even though it is a bit far away from Macrossan Street and the wharf.
The pools are also great, we enjoyed a lot swimming in the afternoon, and also the late evening walks.
Firstly: The front desk: on the evening of arrival they forgot to give us the wifi codes, then they shut down our access half way through our stay.
Calling after hours takes you to an useless "after-hours" service, who cannot do anything at all, apart from sending a message. We still had to call back ourselves for assistance.
Every one of reception staff we spoke with seemed to have been annoyed with being approached, for no apparent reason.
I don’t believe we are fussy customers,however when you pay $320 per night you expect more than a sour face and an annoyed tone of voice, like “how do you dare interrupting the important thing I am doing? Disappointing
Secondly: there’s no fly screens at any door, you need to turn all the lights off and leave the back door open for a bit of fresh air, otherwise you end up with all the bugs in your apartment
Thirdly: the sliding doors, great concept however most of them are crooked, and most of them cannot be locked
Lastly: ants, not a big deal though, present when we arrived