Ratings based on 450 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from sydney

Hotel close to centre of town

Posted Jun 30, 2017
Pros: Pool.
Cons: The furniture in the rooms.
Location: Location is suitable to walk to the beach and into town.
Room was smaller than I had anticipated. Maybe a 1 bedroom would be a better choice. The grounds are clean and the pool is lovely to sit around. Staff also very nice and helpful.
Comment from Hotel Management
Jul 2, 2017 by Manager/Owner, Hotel Management
Thanks for your feedback Weegy. We are sorry we did not meet your expectations. We endeavour to ensure all guests have the stay they wished for. We wish you well & hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Qld

Friendly, upmarket and comfortable

Posted Jun 26, 2017
Pros: I was on the top floor on Davidson Street end and it was very quiet. The balcony was a reasonable size to sit and enjoy the view of the palms & pool.
Cons: Nothing.
Location: Located close to Macrossan Street activities and the reef.
All staff were friendly and willing to help. Check-in, check-out and tour bookings were handled promptly and efficiently. The resort is extremely clean and the owners should be very proud of the standard they maintain. Shantara is located close to Macrossan Street so many restaurants are an easy walk. I walked to the Sunday market at the other end of Macrossan Street and that too was not strenuous.
Comment from Hotel Management
Jun 28, 2017 by Owner/Manager, Hotel Management
Thank you Vivienne for taking the time to share your Shantara experience, it is very much appreciated. We look forward to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Lovely hotel close to town

Posted May 30, 2017
Very elegant, serene and lovely hotel to stay. Staff were very friendly and helpful. It is an easy 10 minute walk to town. Being adults only is a nice treat and meant the pool was always available. Would definitely stay here again.
Comment from Hotel Management
Jun 1, 2017 by Manager / Owner, Hotel Management
Thanks Annette, for the excellent review. Yes the adults only theme does provide a peaceful and relaxing environment. We look forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ballarat

Clean, great location and quiet resort!

Posted Apr 26, 2017
Pros: Quiet, clean, great location, spacious room and friendly staff.
Cons: Perhaps more room around the pool for those who haven't booked an apartment with a pool deck.
Location: Close to everything in PD! We were picked up at the resort by buses for tours etc. Lots of activities to do; hikes, croc spotting, beaches, markets
We stayed at Shantara Resort for our honeymoon and it was exactly what we were after. The staff were friendly, always smiling and offering help. The room was spacious, clean and a beautiful view of the swimming pool with a lovely big balcony. The resort was quiet and the surrounding area was clean and well maintained. Although we had hired a car for the week, we barely used it as the resort was close to the beach, marina and main shopping strip. We would definitely recommend this resort to friends, family etc. We even received a bonus bottle of champagne for being newly weds- how kind! Thanks for having us! :)
Comment from Hotel Management
Apr 28, 2017 by Owner / Manager, Hotel Management
Hi Sarah, thanks for the kind words. We wish you both a long and happy marriage and we hope to welcome you back for your anniversaries.
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Nice hotel close to everything

Posted Apr 25, 2017
Very nice hotel, close to 4 mile beach, Main Street and the wharf. Staff are friendly and helpful when booking tours.
Comment from Hotel Management
Apr 28, 2017 by Owner / Manager, Hotel Management
Hi Lynn, thanks for the time to review us. Please you enjoyed yourself. Hope to see you again at Shantara
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017 on Lastminute
Very relaxing holiday. Love that Shantara is adults only.
Comment from Hotel Management
Apr 28, 2017 by Owner / Manager, Hotel Management
Thank you for the excellent review. We are pleased you enjoyed your stay and we hope to see you again at Shantara
5 out of 5
Recommended
for Couples
by A verified traveler from Brisbane

Luxury close to all amenities and beach

Posted Apr 18, 2017
Pros: Close to amenities, adults only and friendly staff
Location: Walking distance to all food, shopping, beach
A luxurious resort within walking distance to all amenities and the beach. Staff are extremely engaging and knowledgeable. They were happy to listen to our needs and recommend options for tours and activities.
Comment from Hotel Management
Apr 20, 2017 by Owner / Manager, Hotel Management
Thanks Suzanne for the time to review us. We do try hard to customise your experience at Shantara and Port Douglas to best suit your needs. We hope to welcome again at Dhantara in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to town centre. 5 minutes walk

Posted Apr 10, 2017
Not all the hotel facilities were explained to us, but in general hotel was OK.
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Thank you for your feedback.
5 out of 5
by Emily

Clean, relaxing, great location

Posted Apr 6, 2017 on Hotels
The room was great- clean, comfy, large bed, great kitchen and relaxing tub. Good aircon! The pools are better suited to the swim up rooms as there are minimal sun lounges elsewhere. It was fine for us as the hotel was quiet at the time of our stay. Staff were lovely and welcoming. Easy parking.
Comment from Hotel Management
Apr 11, 2017 by Marianna, Hotel Management
Hi Emily, Thank you for the excellent review. We hope to welcome you back to Shantara in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Lovely, comfortable and friendly hotel

Posted Mar 29, 2017
Pros: The room was spacious and had a kitchenette so if I didn't want to eat out I could prepare something myself.
Location: The facilities were first class and the proximity to the restaurants and shops was perfect.
From the moment I arrived until I left the staff at the Shantara Resort were friendly and helpful. The facilities were first class and the proximity to the restaurants and shops was perfect. I had very relaxing stay and would definitely visit again.
Comment from Hotel Management
Apr 1, 2017 by Owner / Manager, Hotel Management
Hi Helen, thank you for the excellent review. We hope to welcome you again in the near future.