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Reviews of Brookes Hill Suites

3 out of 5
Brookes Hill Suites
Brookes Hill Rd Off Beach Rd, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 63 reviews" "
Rating 8 - Good. 26 out of 63 reviews" "
Rating 6 - Okay. 14 out of 63 reviews" "
Rating 4 - Poor. 8 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Property conditions & facilities
Too much noise.
The room was in a position that allowed too much noise from Happy Valley.
Stayed 3 nights in Nov 2019

6/10 Okay

Zelda

Liked: Cleanliness, staff & service
Needs TLC
The room needs maintenance, the beds old and uncomfortable. The security staff however were amazingly friendly and welcoming
Stayed 2 nights in Mar 2018

10/10 Excellent

andile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Tseliso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excellent
Stayed 2 nights in Nov 2017

6/10 Okay

Liz, Canada

Liked: Cleanliness, room comfort
Other than getting a totally different room than what we had booked, it was a nice and clean accommodation. Our room issue was eventually resolved, and we were satisfied with the prompt and courteous attention by staff. Breakfast was nice- no complaints. Lovely location close to good restaurants.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing stay
I wonder if there are two sides to Brookes Hill Suites; one more modern and one old and dilapidated. Nothing else could explain the discrepancy between what I had read and what we experienced. Despite a confirmation from our online booking service, the Reception had no record of our booking. Our room was old and the kettle did not work. The door showed evidence of having been forced open. This was not a happy overnight stay. The redeeming factor was being able to walk to a nearby restaurant for dinner.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home from home
Always really nice to be at Brookes Hill. Close to everything, fabulous view, nice people, what more do you want.

8/10 Good

Michael, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and high security

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ROSETTA, OUDTSHOORN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good PE
it was very good to stay there

8/10 Good

Sheldon, cape town

Liked: Cleanliness, staff & service, room comfort
Brooks Hill Suites - excellent 3 star
For a three star hotel, you cannot get any better. The resort is not new but it is maintained, clean and off a good standard. Staff were friendly, view from the room was great and location made it a prime choice.

6/10 Okay

anis

Liked: Cleanliness, room comfort

8/10 Good

MICHAEL

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Awesome
Comfortable and relaxing

8/10 Good

Gary, Johannesburg

Liked: Staff & service, property conditions & facilities, room comfort
Great Location
Nice place not 5 star but never claimed it was. Location is best in port elizabeth

8/10 Good

martha, Witelsbos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brooke's Hill
Staff very friendly, however no lift, room very clean, we had an excellent sea view. Ideal for short or long stays. Would prefer a flatsheet as duvet is too hot in summer and teperature with aircon might need a light covering. Noisy if you forget the windows open. Windows soundproof. Room had a balcony.

8/10 Good

GJ, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a preferred choice for business travel
A great place to stay at while on business, affordable, good breakfast, wifi access, comfortable and clean. Brookes Hill Suites has become one of my preferred destinations that I have used several times now

8/10 Good

Leon, PRETORIA

Liked: Cleanliness, staff & service, property conditions & facilities
CAN BE RECOMMENDED TO OTHER USERS
ROOM WAS CLEAN EVERYDAY BUT THE ROOM PROMISED WITH BOOKING WAS NOT GIVEN ON GROUND FLOOR AS PROMISED

8/10 Good

Rohith

Liked: Cleanliness, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply awful.
Do not be misled, this hotel received a recent coat of paint but the rest is just old and rotting.

6/10 Okay

Wendy, Surrey

Liked: Cleanliness, room comfort
Cheap and cheerful
A clean and acceptable suite with a kitchenette although no washing up liquid was provided. The room did the job although the WiFi we were promised did not work for our entire stay despite numerous attempts by reception to reset the router.

6/10 Okay

hans, germany

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

neil, bromley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop over
We used this as a stop over after the over night flight before heading off to safari/the garden route and being only a 10 min drive from the airport it was ideal for that purpose. It was clean, comfortable and good value. The breakfast was also good. There are a few restaurants next door and a nice beach side cafe a shot walk away.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good for location and price
Restaurant for breakfast was very dirty. Food was OK.

4/10 Poor

Fred, Norway

Disliked: Staff & service, property conditions & facilities
Brookes Hill Suites: No thanks
The hotel bedrooms were looking very tired, with some internal walls in cupboards loose. No kettle in the room and we asked reception three times for a kettle. The breakfast room was badly laid out and at least one of the female waitresses was very very slow, to offer coffee, clean dirty tables or even appear to care about anything Breakfast quality was basic, with little quality or variety The evening reception staff could benefit from a charm school class as I asked at 21:45 one evening if there was a bar open in the hotel and was told:- “its shut, closes at 22:00 but as it was empty closed it” turn and walk away

8/10 Good

jon and linda, Kansas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing on the shore
While we stayed at Brooks Hill Suites we were surrounded by pleasant, helpful staff. We found the rooms clean and comfortable. The view was amazing. We were walking distance from a lot of the major attractions in that area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SMH

Liked: Staff & service, property conditions & facilities, room comfort
Great view
It was easy to park in the secure lot and we had a great view of the beach. The boardwalk is an easy 10-15 min walk.

4/10 Poor

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My PE Travel
Upon arrival, the room I was assigned had been burglarized. The TV was an old fashion type (not as advertised). Very few channels to be international. The dinning facility was not the cleanest, as the cook looked dirty and touched everything with his bare hands regardless where he had just came from or touching.

8/10 Good

Ronald, Brisbane Australia

Liked: Cleanliness, staff & service, room comfort
good location with a few small issues
Good location breafast ok has an egg station. I always like fresh cooked eggs Air con is average if you like a cool room ask for a high room so you can open a window

6/10 Okay

Laura, UK

Liked: Cleanliness, room comfort
Room for improvement
The aircon didn't work properly which meant pretty much a sleepless night. When I mentioned that on checkout (only stayed for one night) all we got was Sorry. Apart from that reception staff were sufficiently helpful. The hot water was luke warm. Just about Ok for a night stopover.

4/10 Poor

A

Disliked: Staff & service, property conditions & facilities, room comfort
A mazing Hotel, good location and security
Difficult to find your room or reception or the breafast room due to poor signing. A bit like going around a maze without help! Breakfast verry poor.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Great location but dirty rooms
Great location and wonderful views towards the ocean from our room. However, we had to change our room twice due to its unclean look. The towels, sheets carpet and sofas had stains in all three of them. The day staff was helpful, however the evening staff on duty, as well as the breakfast attendants did not seem to care or know much. The hotel has beautiful landscaping and a pretty nice pool.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Brookes Hill Suites
The location is central. The hotel is average. Found the not much variety for breakfast buffet. Did not have any vegetarian options or seperated the meat from the eggs. The reception staff were friendly. As we had a rental car we found that we struggle to find parking.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Standard place
There is nothing special about the hotel and room - it is kind of standard tourist hotel. Nice for a stop on the way further. Swimming pool with ocean view is nice, but this is probably the only attraction. Guarded parking is provided - an extra necessity for people driving in SA.

10/10 Excellent

Henrik, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and excellent service

10/10 Excellent

Elaine, Warren County, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mama
Very professional front desk staff. Breakfast room staff and food excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Brookes Hill Suites In Port Elizabeth (SA)
Brookes Hill Suites in PE is a convenient place to stay because it is close to the airport and close to the beach. There are several restaurants and bars around. Other than that, the place is not very special

8/10 Good

Diego, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very good location and nice hotel.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Pass by
The only positive about the hotel is its location near the airport. At check in there is nobody to bring luggage to the room. All adapters for power plugs were off. For the wireless LAN you have to buy vouchers, but I couldnt log in. I tried with 3 devices. No chance to connect. Finally i took the WLan from the neighbour hotel and paid by credit card. Slow, but at least it worked. At 10.02 pm we wanted to buy a wine. I was told the bar closed at 10 and it is a famliy hotel. I said that this is a weird explanation, so I was told that it is Sunday and people in SA dont drink on Sundays. Hm, that was a much better explanation. Ah, if you think I could have gone with the mini bar. There is only an empty fridge. Rooms are ok but not worth the price. It was my worst stay in 15 days of SA. The only positive was the guy next morning at the front desk who realized that the other guy who checked us in and had the great explanations about wine selling, double charged us. He was very clever and friendly. Chapeau for that. He should switch to a better Hotel. MS

8/10 Good

Celeste, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, certain staff members not too good.
This hotel was absolutely lovely, our room perfect. The only thing that didn't help was that staff seemed uninterested in the guests. On arrival especially we were made to feel like a burden as there had been a mix-up with our arrival date, which had not been our mistake. But other than that, I would recommend it.

10/10 Excellent

Ira, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brookes Hill Suites - A Fantastic Place to Stay in Port Elizabeth
We totally enjoyed our stay at the Brookes Hill Suites in Port Elizabeth. The room was spacious and well furnished. Our room overlooked the pool and ocean and was very comfortable. Would definitely recommend it when visiting port Elizabeth.

10/10 Excellent

N, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury on a shoestring
Coming from the UK, everything in South Africa seems very reasonably priced, but the quality of the suites at Brookes Hill was just exceptional for the price. The setting, view, location and presentation are first class. The welcome, service and general demeanour of the staff added further to a superb stay, and the restaurant and bar were presented and staffed to the same high standard.

4/10 Poor

Andrea, Hamburg

Liked: Cleanliness, property conditions & facilities, room comfort
Sehr grosse anlage, annonym, zimmer war gut.frühstück war mäßig.frühstücksraum machte einen schmuddeligen eindruck. Sonst zentral gelegen, man konnte fussläufig lokale zum essen erreichen.
Stayed 2 nights in Nov 2018

10/10 Excellent

Oscar Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio lindo buen lugar muy buena atencion
La experiencia en el lugar fue muy buena, la atención también, en fin es totalmente recomendable

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

NEDELEC, REUNION

Liked: Cleanliness, room comfort
GRAND APPARTEMENT EQUIPE ET COMPLET
UNIQUEMENT POUR 1 ETAPE

6/10 Okay

Jose Altschuller, Sao Paulo

Liked: Cleanliness, room comfort
Excelente para permanecer uma ou duas noites .

8/10 Good

Frk. Lyck

Liked: Cleanliness, staff & service, room comfort
God beliggenhed og dejlige værelser med altan
Vi havde blot en overnatning - men var fuld ud tilfredse. Lidt ældre hotel, men stadig en god oplevelse, der var rent og service i receptionen var i top. Ligger lige ved stranden og alle restauranterne, samt stadig tæt på lufthavnen. Så kun smileys fra os ;o)