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Reviews of Hilton Garden Inn Newport News

3 out of 5
Hilton Garden Inn Newport News
180 Regal Way, Newport News, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 593 reviews" "
Rating 8 - Good. 176 out of 593 reviews" "
Rating 6 - Okay. 38 out of 593 reviews" "
Rating 4 - Poor. 13 out of 593 reviews" "
Rating 2 - Terrible. 13 out of 593 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Mar 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main roads. Less road noise
Stayed 4 nights in Feb 2024

8/10 Good

Vianka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Abby

Traveled with family
Liked: Staff & service, room comfort
Modest stay
The rooms were very large but I didn’t realize it was under renovations. The room was clean but the bathroom had mold in the tub
Stayed 1 night in Dec 2023

6/10 Okay

Kaye

Traveled with partner
Need smoking area for winter
Stayed 2 nights in Dec 2023

10/10 Excellent

Dominica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return!
We were warmly greeted by the very sweet desk clerk, Derek. First impressions are so key! He made us feel welcome and he was very helpful. The room was very clean, another most important requirement. If we return to Newport News, we will definitely stay here!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lynne

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

JILL

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was very quiet. They had construction to refresh some areas, but had online & signage to let us know. The work hours were sensible and didn't impact us at all. The rooms were clean, the water pressure was great and the water hot. Our favorite part was breakfast. She handed us our plates, brought us coffee and juice, was very friendly to everyone. Morning two, remembered we liked coffee and had it on "our" table for us by the time we finished loading our plates. They had fresh fruit also. Very well done. I wish I remembered her name, but she made the breakfast fun.
Stayed 2 nights in Nov 2023

10/10 Excellent

ILIAS

Stayed 1 night in Nov 2023

10/10 Excellent

Gina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and close to where we needed to be.
Stayed 1 night in Nov 2023

10/10 Excellent

Ginger, Gainsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and relaxing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and no hassle check-in and out with a friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

adele

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out, one night stay for event in Yorktown.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean rooms and vey pleasant staff
Stayed 1 night in Oct 2023

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only problem that I had was I wished that the exhaust system in the bathroom worked a little better.
Stayed 2 nights in Oct 2023

8/10 Good

Debra G.

Stayed 1 night in Sep 2023

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Wayne

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't there long enough to say.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Stayed 4 nights in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Always stay here.
Stayed 3 nights in Jul 2023

10/10 Excellent

Doreen

Stayed 5 nights in Jun 2023

10/10 Excellent

Linda

Stayed 3 nights in Jun 2023

10/10 Excellent

Robin

Stayed 3 nights in Jun 2023

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Decent restaurant and nice breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Angel

Stayed 1 night in Jun 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell of mold was very strong in our room. There was mold on surfaces throughout the room including the lamp and light switch. The room felt damp as did the bedding in the room.
Stayed 1 night in Jun 2023

10/10 Excellent

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility with a excellent staff to service your needs
Stayed 3 nights in May 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Clean comfortable rooms. Spacious and clean lobby. Housekeeping and front desk staff were responsive, professional, prompt, and personable. We loved the in-room Keurig! Con: The coffee in lobby was bitter and burned by 8:30 AM. But it was a busy Saturday morning. Maybe just my bad timing.
Stayed 5 nights in May 2023

10/10 Excellent

Paul E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 2 nights in Apr 2023

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay - good amenities, very friendly staff, easy access to highway, many dining options nearby
Stayed 1 night in Apr 2023

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Tops! Just such a clean pleasant place to park it. Would definitely recommend this Hilton Garden Inn!
Stayed 2 nights in Apr 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

diane

Traveled with family
Liked: Cleanliness, staff & service
It is a bit dated but it was clean, quiet and check in was efficient. I thought the location was closer to Williamsburg than it actually was. Overall it was fine for one night.
Stayed 1 night in Apr 2023

8/10 Good

Lisa M, Narragansett

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to where I needed to be
Stayed 3 nights in Apr 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HGI NN | Tried-and-True
Typical Business trip... quick stay. This place is consistent. Clean, friendly, safe, etc... I've been staying here for almost 8yrs and will continue
Stayed 1 night in Apr 2023

6/10 Okay

Belinda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was under renovations, I guess. The restaurant wasn't open on Saturday nor the bar. Only had vending machines at the front desk. Room was clean and fresh. Breakfast was highly priced for what you got. Room for improvements. Staff nice and helpful.
Stayed 2 nights in Mar 2023

8/10 Good

Rachael

Stayed 1 night in Apr 2023