In-room safe, blackout drapes, iron/ironing board

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1700 Yeager St, Port Huron, MI

Reviews

7.0

Good

Rating 10 - Excellent. 96 out of 429 reviews" "
Rating 8 - Good. 148 out of 429 reviews" "
Rating 6 - Okay. 82 out of 429 reviews" "
Rating 4 - Poor. 59 out of 429 reviews" "
Rating 2 - Terrible. 44 out of 429 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abby

Good bagel for breakfast, helpful front desk.
Stayed 1 night in Mar 2024

6/10 Okay

Janice

Traveled with family
Disliked: Staff & service, amenities
My room had no microwave or fridge as described when i booked. We had to ask for fresh towels for our rooms and towels for the pool. Decent breakfast, and overall we had a good 2 night stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Traveled with partner
We had a nice stay.
Stayed 3 nights in Mar 2024
Response from Andrew on Mar 6, 2024
Thank you!We are happy you enjoyed your stay. :)

6/10 Okay

Robert

Traveled with partner
It was good for the price and there was nothing I didn't like about the property.
Stayed 2 nights in Jan 2024
Response from Andrew on Mar 5, 2024
Thank you! We are updating a bunch of furniture at the moment. Please visit us again!

6/10 Okay

Ross

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew on Mar 5, 2024
Thank you for the honest review!

4/10 Poor

Tiffany

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is creepy and outdated. The only thing that was not dirty was the bedding (thank god!) The room has dead bugs and cobwebs and smelt like it hadn’t been used or open in a while. Even the bathroom fixtures were rusty and the faucets dripped. The toilet was barely mounted and would slam against the wall anytime someone used it. Our first room had a connecting room with a door lock that was broken so we asked to switch. The new room we got the deadbolt lock was just completely broken. I felt extremely unsafe staying here. None of the side doors were locked or needed keys to enter so basically anyone off the street could come into the hotel and not use the front door. There is only one nighttime staff so there’s not much security anyways. Definitely study up on some methods to keep your room from being broken into if you’re going to stay here.
Stayed 1 night in Jan 2024
Response from Andrew on Mar 5, 2024
We have a lot of projects in the process. Brand new furniture arrived. We are preparing for a great summer!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: The staff was super friendly.
Stayed 3 nights in Jan 2024
Response from ANdrew on Jan 9, 2024
Thank you!!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Amanda

Stayed 1 night in Dec 2023

4/10 Poor

KEN

Traveled with partner
Sorry not a very clean stay, breakfast area bot kept clean, cold sausage and cold eggs. We had a 2 night stay, left for a few hours shopping and room not touched by any staff service. Not impressed at all we will not be back and certainly will not recommend
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2023

2/10 Terrible

Lorinda

Traveled with partner
Disliked: Property conditions & facilities
There were basketball teams roomed next us, even though almost half the hotel was empty. They partied all night until 3am with the staff not doing anything. The front desk clerk was not around on Saturday morning to restock the breakfast. I had to wait for her to finish her smoke break to check out.
Stayed 1 night in Nov 2023

2/10 Terrible

veronica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump. I could not believe how yucky it was, not to mention absolutely low budget - no fridge, no microwave in the room. We turned the tv on and that's where the buck stopped - couldn't changed the channel, control the volume, etc. Figured maybe the batteries had died, so I picked up to call the front desk and guess what?, the phone didn't work!!! Had to unplug the tv so we could go to sleep. "Breakfast" was gross. There was almost nothing left when we got down there, (and we were not late) and we never did see any staff. I heard another couple commenting how the bagels were stale - it was just a bad experience all around. My advice is to spend the extra few bucks and stay across the street at one of the nice hotels.
Stayed 1 night in Nov 2023

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s see, only one person on staff when we checked in. Another woman was at the desk asking for soap for the public washroom. The young lady told her she couldn’t leave the desk, she was the only one there, the soap was in a room and it was locked and she didn’t have a key, her boss had it. Then we went to our room. The cover blanket on the beds looked like they had someone dirty foot marks on them. Then the bathroom, there was a roll of toilet paper sitting on the lid flushed the toilet plugged water everywhere. Phoned front desk to bring towels and plunger. Couldn’t leave desk had to go get it ourselves. She said no one has done laundry running out of towels. Opened the fridge someone had unplugged the tray and bottom of the fridge full of water. TV doesn’t work. Asked for a different room got the last room. It was a down grade no fridge or microwave, and the clocks don’t work. They need to find more staff and friendlier. We called the other hotels in the area and they were all full. We would have checked out if another one was available. This is the second bad experience I’ve had with Quality Inn. I feel you owe me a refund or quite a discount.
Stayed 1 night in Nov 2023

2/10 Terrible

Angie

Stayed 1 night in Nov 2023

8/10 Good

Lance, London

Stayed 1 night in Nov 2023

4/10 Poor

Dianne L

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Pauline

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just needed a reset/getaway after a long week at work for both of us. The non-smoking room smells like stale cigarettes. I could still see a soap scum ring around the tub which I scrubbed so I could get in it after working 11.5 hours and driving 1.5 hours to get here. The outside of the tub is gross with a giant dried clump of a stranger’s hair. The phone isn’t plugged into anything. It doesn’t even have a phone cord long enough to reach a phone jack. We don’t feel like we can really relax and it’s extremely disappointing for the cost of the room. Too many other choices around, we will not stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good clean staff very good inn right off highway 5min from boarder
Stayed 1 night in Sep 2023
Response from Andrew on Oct 3, 2023
Thank you!!

8/10 Good

Valda

Traveled with partner
We arrived late to find that Expedia had not sent my reservation. It took an hour to straighten this out. Thank heavens I had my copy of the reservation.Tha clerk Amber was very helpful, patient, efficient and professional. she should be commended!
Stayed 1 night in Sep 2023
Response from Andrew on Sep 28, 2023
Thank you! I will pass along your nice comments to my employee.

6/10 Okay

alan

Disliked: Cleanliness, property conditions & facilities
Needs a facelift
Stayed 1 night in Sep 2023

2/10 Terrible

Joshua Lee

Stayed 4 nights in Sep 2023

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness
We went into a room and it wasn’t properly cleaned but they immediately gave us another room. They were in process of hiring and training new room cleaners and I did mention that there is a smell of smoke in my he always. We happens to go when there was a Golf tournament ⛳️ and people from other states and Canada filled up the whole hotel. She assured me that they do not allow anyone to smoke in room but they do go outside and smoke in their cars which they bring the smell in with them. The female associate at front desk was very helpful! Gave us recommendations of how to get places, about sight seeing attractions. The next day there was a male at front desk not helpful at all. He could handle checking out the golfers 🏌️‍♂️ let alone other visitors staying at hotel. But the location is perfect, lots of restaurants and stores.
Stayed 1 night in Sep 2023

6/10 Okay

Erik

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Not great
We stayed here for back to school shopping. It was okay. There were no towels in the pool area and when we asked we were told there wasn’t anymore. Also lights were out in the pool area. Bedding was stained and there was a used bar of soap in the shower that was overlooked. Not the worst stay but not the best either.
Stayed 2 nights in Sep 2023

8/10 Good

Nancy

Traveled with family
Liked: Amenities
The staff were friendly and the bed was comfy. It’s an older property that been pretty well maintained but could use some love, i.e., scratched paint, cracked caulk, etc. Altogether it was a pleasant experience and I’d stay there again.
Stayed 2 nights in Sep 2023

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at check in very welcoming and helpful. Toilet ran, but informed checkout desk
Stayed 2 nights in Sep 2023

6/10 Okay

dan

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Cherri

Stayed 1 night in Sep 2023

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Arrived and they did allow us to check in early which was nice since we had been driving 13 hours. Went the room, took our things in, and had an appointment at 2pm we had to be at. Got back after dinner with family at bar evening and we were getting ready for bed. Turned the bed sheets down and there was blood in the bed!! They gave us another room. The other room has hair strands in the bed… we went to the dollar store and just bought our own bedding at that point and put it on top of theirs.
Stayed 2 nights in Aug 2023

2/10 Terrible

Noman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not a good experience 😕 i should have gotten the refund.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sean

Stayed 1 night in Jun 2023

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean and the staff was very friendly.
Stayed 2 nights in Aug 2023
Response from Andrew on Aug 21, 2023
Thank you!!

4/10 Poor

Paolo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and room were fine. The first room I was given wasn't cleaned... beds were stripped and bathroom dirty. Which was fine, just a clerical error. No big deal. The staff however were so grumpy. Both the staff in the evening and in the morning were unfriendly. Not rude, just distracted and not very friendly. The hotel is good, clean and was a perfect location for my needs. But don't expect a friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice rooms, nice dining area. Generally a lot nicer than other hotels of this price range. Pool was open late too.
Stayed 1 night in Aug 2023
Response from Andrew on Aug 16, 2023
Thank you very much for the nice review. We are doing our best to make the hotel updated.

8/10 Good

Mildred

Stayed 1 night in Aug 2023

2/10 Terrible

Ryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. I cannot stress this enough. If I could leave a zero star review, I would, and they wouldn't even deserve THAT much. My wife and I stayed here for a weekend. When we got to the hotel, our room wasn't cleaned, the room was left unlocked, there were no sheets on the beds, the bathroom was filthy, random bottles of cleaning products were strewn around the room, and there was a suspicious brown stain on one of the mattress pads. It was as if the cleaning staff just gave up half way and went home. In fact, this would absolutely seem to be the case, as we specifically asked if the cleaning staff could finish cleaning the room, and were told "no, sorry, there's no cleaning staff, they've gone home". We asked to see the manager, to get a refund, and apparently THEY had gone home as well. We were told that we could either accept an upgrade to a double queen bed room on the second floor, or a single queen with a pull-out bed. We took the double queen, but problems didn't stop there. We consistently had issues with our room keys, and the electrical outlets in our room were sketchy to say the least. One outlet even managed to destroy my wife's cell phone charger and my laptop charger. Stay away from this place. You're almost better off sleeping in your car, it would certainly be cleaner at least.
Response from Andrew Wiseley on Aug 9, 2023
I apologize for your experience. I do have some new staff and did 15 interviews today to bring in some fresh experience. The last couple weekends were very busy with the local events in town. This would not be a typical stay at our property. Next time your in town, contact me.

8/10 Good

Steve

Stayed 2 nights in Jul 2023

8/10 Good

Margaret

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

8/10 Good

Tristan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for 1 night stay.
Efficient front desk with check in and out. Room was clean enough. On the smaller side. Bathroom was fine, water pressure solid. Has a pool a breakfast if you're into that kind of that. Definitely a fine choice for a night stay while traveling.
Stayed 1 night in Jul 2023
Response from Andrew on Aug 21, 2023
Thank you very much! We put a lot of work into this place this spring. Still more projects to go.

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our first room didn’t have working AC but the staff did get us a new room right away for free and we were then fine. The hallway did smell of smoke in areas but overall, it was ok for the price. Plus the breakfast was real good for being Free.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok, pretty average
Stayed 1 night in Jul 2023
Response from Andrew on Jul 21, 2023
Thank you for the honest review.Please let me know the areas we can improve.We hope to see you again soon.

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, room comfort
No issues
No issues. Pretty typical hotel. Pool was open and appeared to be clean.
Stayed 1 night in Jul 2023
Response from Andrew on Jul 10, 2023
Thank you for the good review!

8/10 Good

Jamie

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The stay was okay. Breakfast wasn’t the best. The bed and pillows were comfy. But you can tell the hotel isn’t in the best condition. The trim had tape holding it together. The shower needed caulk redone. Behind the toilet there was the wall paper coming off the wall. The hotel needs an update. I am a daughter of a contractor. So I see all the needs for improvement. Also the floor wasn’t vacuumed. The tub wasn’t clean neither was the shower. Still had stuff on the bottom of both. Lots of room for improvements here. I would stay again. But might be best if you look at bettering the hotel and fixing these issues to get more people to stay.
Stayed 2 nights in Jul 2023
Response from Andrew on Jul 10, 2023
Thank you for honest and good review. Our 2nd floor rooms are going to be fixed up very soon. The 1st floor is in the process of being finished. I hired some more staff over the weekend. I'm hoping things are way better when you return.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Simple place to stay. Will use it again
Staff was very friendly. Blonde Girl at front desk was a sweetheart. Was a quiet weekend at hotel so It was peaceful. When I do go back to Port Huron I will stay there again for sure. Hotel was close to highways and downtown too. Wasn't Luxury but just what I needed
Stayed 4 nights in Jun 2023
Response from Andrew Wiseley on Jul 6, 2023
Thank you! We are working very hard to fix up the property and make things better for the guests.

8/10 Good

J.R.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Andrew on Jul 4, 2023
Thank you for the good review.

6/10 Okay

Susan

Stayed 1 night in Jun 2023
Response from Andrew on Jul 21, 2023
Thank you for the honest review.Please let me know the areas we can improve.We hope to see you again soon.

4/10 Poor

Epfiano

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was the worst of any property we have ever stayed at. Nothing was full. Had to wait for forks. Coffee not full.
Stayed 2 nights in Jun 2023
Response from Andrew on Jul 4, 2023
We added a breakfast employee because of this. I apologize.