Ratings based on 145 Verified Reviews

3.6 out of 5
67% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Perfect hotel close to highway

Posted Nov 16, 2017
Comfy, clean, and perfect! The staff is amazing and the beds are comfy! The pool was nice and so was the hot tub!
Comment from Hotel Management
Nov 17, 2017 by Comfort Inn, Hotel Management
Thank you for taking the time to visit us. We look like for you to stay with our hotel again. Hope you will consider it.
1 out of 5
by A verified traveler from Auburn,Mi

Bedbugs

Posted Nov 14, 2017
Nope won’t ever do it again sorry folks worst experience ever not going back again. Wouldn’t send my worst enemy.
Comment from Hotel Management
Nov 17, 2017 by Comfort Inn, Hotel Management
Sorry your stay was not good. Wish you would consider trying again.
1 out of 5
by A verified traveler from Michigan

Bad hotel

Posted Nov 11, 2017
Pros: Nothing! It has been a terrible experience.
At check in (on Oct 28) we were assigned a room with a strong smoke smell (contrary to the advertised non-smoking hotel policy). We requested a new room and were assigned a room that was OK, but the hotel is charging us for two rooms (the room originally assigned paid thru Expedia and the replacement room charged directly to my credit card). We have called Expedia and sent e-mails to Expedia and Comfort Inn explaining the situation and requesting a refund of the overcharge, but after two weeks the issue has not been yet resolved. I am very disappointed of how Expedia and Comfort Inn have handled this mistake by the hotel.
Comment from Hotel Management
Nov 14, 2017 by Comfort Inn, Hotel Management
Sorry for the experience you had. However, looking your credit card has been refunded the money and it can take up to five days some times more for the money to go back on the card.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Room was comfy and clean. Overall though, the place could use quite a few updates
Comment from Hotel Management
Nov 14, 2017 by Comfort Inn, Hotel Management
Thank you for taking the time to respond and we look forward to your stay with us again real soon.
3 out of 5
by A verified traveler from harrison twp

Bad timing for a problem with the pool

Posted Oct 16, 2017
20+ kids saying for a local soccer tournament and no pool maintenance on staff to correct a sanitation problem. The desk clerk finally took it upon herself to go dump some chemicals in after about 4 hours. It was raining so the kids did not have other options. Breakfast and it's staff were great though!
3 out of 5
by A verified traveler from Victoria, BC

About what I expected for the money

Posted Sep 15, 2017
The hotel looked pretty good from the outside even though it is located in a neighbourhood that has seen better days. The desk clerk was very helpful and explained all the amenities. The halls were wide but the carpet was worn. The room was OK but even though it was non smoking it smelled like it had. Wen smoked in in the not so distant past. The carpet was dark and so were the bed spreads which I didn't let get any where near my face. Overall about what I expected for the price and OK for an overnight stay and close to the border
5 out of 5
Recommended
for Everyone
by A verified traveler from waterford Mi

Getaway from normal life.

Posted Sep 5, 2017
Was better than expected. Price was great. Dead worth every penny.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Don't expect to exercise.

Posted Aug 23, 2017
My friend and I always workout in the evening, that's why we choose hotels with fitness rooms. Well, simply put, this fitness room was total crap. You couldn't use any weights, they were all broke.
3 out of 5
by A verified traveler from ohio

Cheap hotel

Posted Aug 23, 2017
Stayed here to try to be close to the beach in town. Room wasn't exactly as pictured. Much more abused than indicated. Door frame seemed very loose. Key would barely work. Room was freezing and furniture was quite abused. Breakfast area was too small for the number of guests .If it weren't for how cheap it was I would be very disappointed. There were two nicer looking hotels across the street
4 out of 5
by Carol

Posted Jul 7, 2017 on Hotels
My grandson is a desk clerk at Comfort Inn Ann Arbor. He was very impressed with the desk clerk when we arrived. She was very accommodating. The beds were comfortable and we had a good stay.