Fitness facility

Reviews of Rydges Port Macquarie

4 out of 5
Rydges Port Macquarie
1 Hay Street, Port Macquarie, NSW

Reviews

8.0

Very Good

Rating 10 - Excellent. 358 out of 1005 reviews" "
Rating 8 - Good. 362 out of 1005 reviews" "
Rating 6 - Okay. 161 out of 1005 reviews" "
Rating 4 - Poor. 88 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rydges Port Macquarie is in a great location - everything required is in walking distance which is great While the hotel common areas nice and modern - the furniture in the rooms is a little dated and worn - saying that though it had a smart tv with streaming from my phone which is always a bonus… the bed and pillows were great too
Stayed 1 night in Feb 2024
Response from Reception on Feb 28, 2024
Dear Alan, Thank you for choosing to stay at Rydges Port Macquarie. We value the feedback you have provided as it gives us the chance to make improvements and to provide a higher level of service for the future.We are pleased that you had a great stay at Rydges Port Macquarie.We look forward to welcoming you back in the near future.Kind Regards,Reception

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room. Close to Waterfront and heaps of dining.
Stayed 1 night in Feb 2024
Response from Reception on Feb 28, 2024
Dear Joan,Thank you for choosing to stay at Rydges Port Macquarie.We appreciate all feedback provided by guests.We are pleased that you enjoyed the picturesque water views, accommodation and dining facilities.We look forward to welcoming you pack in the near future.Kind Regards,Reception

6/10 Okay

Jatin

Stayed 4 nights in Jan 2024
Response from Reception on Mar 25, 2024
Dear Jatin,Thank you for choosing to stay at Rydges Port Macquarie.We value value all customer feedback as it helps us to maintain a high standard and make improvements that will better the customer experience.We look forward to welcoming you back in the near future.Kind Regards,Reception

8/10 Good

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the water, great restaurant and bar with friendly staff. Rooms are unfortunately a bit tired and need updating, but the bed was comfortable. For a 3 night stay I was hoping for better than a room right next to the lift and a view of the bottle shop across the street. Maybe this was a The VIP upgrade?
Stayed 3 nights in Jan 2024
Response from Reception on Feb 4, 2024
Dear Donna,Thank you for your feedback.We are pleased to hear that you enjoyed the picturesque water views, Zebu Bar and Restaurant and the friendly customer service provided at Rydges Port Macquarie.The hotel rooms are undergoing major refurbishments this year.We look forward to welcoming you back to Rydges Port Macquarie in the near future.Kind Regards,Reception

8/10 Good

Maggie

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel really needs some refurbishment. Everything looks dated
Stayed 1 night in Jan 2024
Response from Reception on Jan 31, 2024
Dear Maggie,Thank you for your feedback.I apologise the stay was not up to standard.The hotel rooms are undergoing major renovations this year.We look forward to welcoming you back to experience these refurbishments.Kind Regards,Reception

8/10 Good

James

Traveled with family
Liked: Amenities
Comfortable accomodation and great location. Rooms can be updated a little with a coffee pod machine or a coat of paint. But it’s comfortable and clean.
Stayed 1 night in Jan 2024
Response from Reception on Jan 21, 2024
Dear James,Thank you for your feedback.We are pleased to hear that you had a comfortable stay at Rydges Port Macquarie.I apologise the room was not up to standard.The hotel rooms are undergoing major renovations this year.We look forward to welcoming you back in the near future.Kind Regards,Reception

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from Reception on Feb 11, 2024
Dear Bruce,Thank you for choosing to stay with us at Rydges Port Macquarie.We are pleased to hear that you had an excellent stay.We look forward to welcoming you back in the near future.Kind Regards,Reception

10/10 Excellent

Craig

Stayed 1 night in Jan 2024
Response from Reception on Jan 29, 2024
Dear Craig,Thank you for your feedback.We are please to hear that you had an excellent stay with us at Rydges Port Macquarie.We look forward to seeing you again.Kind Regards,Reception

6/10 Okay

Wilson

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Reception on Jan 7, 2024
Dear Wilson,Thank you for your feedback.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Port Macquarie
Great hotel. Fantastic location. Have stayed here a few times. Will be back.
Stayed 1 night in Dec 2023
Response from Reception on Dec 31, 2023
Dear Jennifer,Thank you for your review.We are pleased to hear that you had a great stay and enjoyed the fantastic location Rydges Port Macquarie offers.We look forward to seeing you again.Kind Regards,ReceptionKind Regards,Reception

2/10 Terrible

HONGJING, Edmonds

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not worthy to stay over $300
Stayed 1 night in Dec 2023
Response from Reception on Dec 31, 2023
Dear Hongjing,Thank you for your feedback.I apologise your stay was not up to Rydges Standards.I will ensure feedback is passed onto the respective departments.The hotel rooms are undergoing renovations in the new year.We look forward to being able to welcome you back to experience the newly refurbished rooms.Kind Regards,Reception

10/10 Excellent

Mattb

Traveled with family and small children
Liked: Amenities
The renovated room was world class. Beatifically designed.
Stayed 1 night in Dec 2023
Response from Reception on Dec 25, 2023
Dear Matt,Thank you for your feedback.We are pleased to hear that you enjoyed the newly renovated room.We look forward to welcoming you back in the near future.Kind Regards,Reception

8/10 Good

Jess

Traveled with family and small children
Disliked: Property conditions & facilities
Dated rooms, great restaurant
Stayed 1 night in Dec 2023
Response from Reception on Dec 24, 2023
Dear Jess,Thank you for your feedback.We are pleased to hear that you enjoyed the wide variety and delicious meals at Zebu Restaurant.The hotel rooms are undergoing major renovations early in the new year.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception

10/10 Excellent

Jeffrey, Renmark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option for the family friendly travellers, location is right in the heart of Pt Macquarie and everything you need is right by the accomodation. Wharfs and big park for kids. Big area to play and kick a ball. Room was great and enough room for two little kids.
Response from Reception on Dec 24, 2023
Dear Jeffrey,Thank you for your review.We are pleased to hear that you and your family had an excellent stay at Rydges Port Macquarie.We look forward to welcoming you all back in the near future.Kind Regards,Reception

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stay despite older room
The room is probably in need of an update (ceiling cracks, old furniture, tatty window coverings, bathroom fittings), but the overall hotel is great. Lovely bar/breakfast room (at Zebu) and wonderful pool with spa. We really enjoyed our stay. Staff was great and very helpful.
Stayed 1 night in Dec 2023
Response from Reception on Dec 20, 2023
Dear Sir / Madam,Thank you for your feedback.We are glad that you had a great stay.The hotels room are undergoing major renovations in the new year.We look forward to seeing you again.Kind Regards,Reception

2/10 Terrible

hao

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on Dec 20, 2023
Dear Hao,Thank you for your feedback.I apologise the hotel did not meet your standards.The hotel rooms are undergoing major renovations in the new year.We look forward to being able to welcome you back once these have been complete so that you can experience the hospitality of Rydges.Kind Regards,Reception

4/10 Poor

Scott

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is in a great location but is let down by the condition of the room in which we stayed. For a Rydges property, which I stay in often, this property is in poor condition with damaged carpets, curtains & the bathroom was a very poor standard. Staff were helpful & courteous. If it's a central location you are after this property has that but if you want to stay in a 3.5 star or above property avoid this property until it is renovated.
Stayed 2 nights in Dec 2023
Response from Reception on Dec 20, 2023
Dear Scott,Thank you for your feedback.We are pleased that you enjoyed the central location and that the staff were helpful and courteous.The hotel rooms are undergoing major renovations in the new year.We look forward to being able to welcome you back to experience the refurbished rooms.Kind Regards,Reception

4/10 Poor

Kerri

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Things we liked: staff very friendly, pool was nice, breakfast buffet great, bed was comfortable, nice view over harbour. Things we didn't like: room looked like it was from the 80's, very stained and in bad condition. When you pay nearly $400 for a night in a hotel, you expect the best. We paid just over $100 for a room up the coast that was way better. Very disappointed Rydges. I know you are currently updating your rooms, but please don't charge so much for a very sub standard room.
Response from Reception on Dec 17, 2023
Dear Kerri,Thank you for your feedback.It is pleasing to hear that their were numerous aspects of your stay that you enjoyed with us at Rydges Port Macquarie.I apologise the room was not up to standard.The hotel rooms are undergoing major renovations in the new year.We look forward to welcoming you back in the future.Kind Regards,Reception

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness
Price of accommodation not what was quoted on Expedia
Stayed 1 night in Dec 2023
Response from Reception on Dec 17, 2023
Dear Paul,Thank you for your feedback.Prices can vary that are offered by Expedia as opposed to Rydges.We look forward to welcoming you back in the future.Kind Regards,Reception

6/10 Okay

Michael, Auburn

Liked: Staff & service, amenities
Its old badly needs a reno. TV very had to use and control. Air cond unless . Windows that were so dirty etc. would not book it again
Stayed 1 night in Nov 2023
Response from Reception on Nov 28, 2023
Dear Michael,Thank you for your feedback.I apologise the hotel was not up to standards.The hotel is undergoing a major refurbishment in the new year and hopefully we can welcome you back once these have been done.Kind Regards,Reception

8/10 Good

jakub

Stayed 2 nights in Nov 2023
Response from Reception on Dec 20, 2023
Dear Jakub,Thank you for your review.We are glad that you enjoyed your stay.We look forward to seeing you again.Kind Regards,Reception

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort
Mini Break!
This was my third stay at Rydges in Port Macquarie. I stayed in a Studio Room that had water glimpses. It was very spacious , quiet and very comfortable. The pool was fantastic and the buffet breakfast was ok, not amazing. Overall a great stay. You cannot get a better location on the riverfront!
Stayed 2 nights in Nov 2023
Response from Reception on Nov 19, 2023
Dear Louise,Thank you for your review.We are pleased to hear that you had a very enjoyable stay.We look forward to welcoming you back in the near future.Kind Regards,Reception

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Reception on Nov 18, 2023
Dear Adam,Thank you for your review.We are glad that you had an excellent stay with us at Rydges Port Macquarie.We look forward to welcoming you back in the near future.Kind Regards,Reception

2/10 Terrible

Heather

The room was not available
Stayed 1 night in Nov 2023
Response from Reception on Nov 18, 2023
Dear Heather,Thank you for your feedback.We apologise that the room was not available.We hope to welcome you back in the near future.Kind Regards,Reception

6/10 Okay

danny

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in dire need of a refurbishment .It is stale and wirn out however staff were lovely and the location perfect
Stayed 5 nights in Nov 2023
Response from Reception on Nov 12, 2023
Dear Danny,Thank you for your feedback.We are glad that you enjoyed the picturesque and central location that Rydges Port Macquarie has to offer. I will ensure feedback is passed onto staff.The hotel is undergoing a major refurbishment in the new year which will see hotel rooms looking amazing.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities
location was excellent. Rooms were dated and need renovating, but very comfortable. Booked for 3 people through Wotif but on checking out, discovered they had charged us for 4 people. It was fixed though and credit given. Food in hotel restaurant was expensive but very nice.
Stayed 2 nights in Oct 2023
Response from Reception on Nov 5, 2023
Dear Sheila,Thank you for your feedback.We are glad that you and your family enjoyed your stay.My apologies that you were over charged, and am glad that staff were able to fix that for you.I will pass on your feedback to the chefs at Zebu Restaurant, as the food that comes out of Zebu is absolutely delicious.Kind Regards,Reception

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on Oct 31, 2023
Dear Anonymous,Thank you for your feedback.I apologise the stay did not meet your standards.The hotel is undergoing major refurbishments in the new year.We look forward to welcoming you back to stay in the refurbished rooms.Kind Regards,Reception

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was outstanding!!
Stayed 1 night in Oct 2023
Response from Reception on Oct 29, 2023
Dear Alison,Thank you for your review.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Reception on Oct 29, 2023
Dear Les,Thank you for your review.We look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception

10/10 Excellent

Faye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable, breakfast had a lot of options in the buffet but the food and coffee were cold
Stayed 1 night in Oct 2023
Response from Reception on Oct 24, 2023
Dear Faye,Thank you for your review.We are pleased to hear that you had an excellent stay at Rydges Port Macquarie.We look forward to welcoming you back in the near future.Kind Regards,Reception

6/10 Okay

Leanne

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location and comfortable for our one night stop over
Stayed 1 night in Oct 2023
Response from Reception on Oct 15, 2023
Dear Leanne,Thank you for your review.We are glad that you had a comfortable stay at Rydges Port Macquarie.We look forward to welcoming you back in the near future.Kind Regards,Reception

10/10 Excellent

jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and the room was very spacious
Stayed 1 night in Oct 2023
Response from Reception on Oct 9, 2023
Dear Jane,Thank you for your review. We are glad you had an excellent stay and look forward to welcoming you back to Rydges Port Macquarie.Kind Regards,Reception

4/10 Poor

Andrew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Over rated brand, over rated property and over priced. Needed a thorough renovation.
Stayed 2 nights in Oct 2023
Response from Reception on Oct 8, 2023
Dear Andrew,Thank you for your feedback.I apologise your stay was not up to standards.The hotel is undergoing a major refurbishment in the very near future.Hopefully we can welcome you back to Rydges Port Macquarie once renovations have been complete.Kind Regards,Reception

4/10 Poor

vijayakumar

Stayed 3 nights in Sep 2023
Response from Reception on Oct 3, 2023
Dear Vijay,Thank you for your feedback. I apologise the stay was not up to standards.Hopefully we can welcome you back once the hotel renovations have been completed.Kind Regards,Reception

8/10 Good

Ruth

Liked: Cleanliness, room comfort
Anniversary ocean view room
This was our wedding anniversary trip so we paid for an ocean view. The room was tired, no treats for our anniversary, and the ocean view was a bit obstructed because of the floor we on but it was ok... until the drilling and hammering started at 7am across the hall. We were moved away from the renovation noise for our second night with a late checkout, the view was nicer a couple of floors up and it was less shabby, they gave us a bottle of sparking and cheese plate for our anniversary so we were happy again until we tried to order room service breakfast. After multiple calls it finally came, they'd put bacon on it (which we don't eat and it'd seeped oil over our food). We asked to see a statement on check out and they'd not only charged for bacon but charged breakfast twice. The desk staff were lovely, but I didn't feel it was as good as the other times we'd stayed there. Their rooms definitely need the renovations but I don't want to pay top dollar to be near it while it's being done.
Stayed 2 nights in Sep 2023
Response from Reception on Sep 13, 2023
Dear Ruth,Thank you for your feedback.I apologise for issues throughout your stay. I am glad that staff were able to rectify these problems.The hotel is undergoing a major refurbishment in the very near future.We look forward to welcoming you back in the future.Kind Regards,Reception

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness, amenities
Property is conveniently placed in Town and a great location. Great place to stay. Make sure you ask for an upgrade if available. The hotel looks out over the water and parkland infront. We had great views of the car park entrance and a loading area. We were only in for 1 night so didn't bother us too much. Still enjoyed the stay. Great staff and room was clean.
Stayed 1 night in Aug 2023
Response from Reception on Aug 29, 2023
Dear Stephen,Thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you back to Rydges Port Macquarie.Kind Regards,Reception

4/10 Poor

kai

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location is very central and close to the sea shores. Room furniture can be upgraded to more modern style instead of the old tarnished wooden ones badly needing at least new lacquer.
Stayed 1 night in Aug 2023
Response from Reception on Aug 27, 2023
Dear Kai,Thank you for your feedback.Wee are glad you enjoyed the location of Rydges Port Macquarie.The hotel will be undergoing renovations in the very near future.We hope to welcome you back to a freshly refurbished Rydges Port Macquarie.Kind Regards,Reception

8/10 Good

Helen

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Reception on Aug 27, 2023
Dear Helen,Thank you for your review.We are glad you enjoyed your stay.We look forward to welcoming you back in the near future.Kind RegardsReception

10/10 Excellent

HARRY

Stayed 1 night in Aug 2023
Response from Reception on Aug 24, 2023
Dear Harry,Thank you for your review.We are glad you had an excellent stay and look forward to welcoming you back in the near future.Kind Regards,Reception

6/10 Okay

Charmaine

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on Aug 22, 2023
Dear Charmaine,Thank you for your feedback.We hope to welcome you back in the near future.Kind Regards,Reception

6/10 Okay

Barbara

Stayed 1 night in Aug 2023
Response from Reception on Aug 16, 2023
Dear Barbara,Thank you for your review.We hope to welcome you back in the near future.Kind Regards,Reception

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will be back.
Stayed 1 night in Aug 2023
Response from Reception on Aug 14, 2023
Dear Chris,We are pleased to hear that you had an excellent stay with us at Rydges Port Macquarie.We look forward to welcoming you back in the near future.Kind RegardsReception

6/10 Okay

Helen

Liked: Room comfort
First time visitor
Our kettle had fungus growing inside it. No complimentary water- which you would expect from a hotel of this caliber. We attempted to rebook for our return trip but price was dearer and no attempt was made to price match.
Stayed 1 night in Jul 2023
Response from The Rydges Team :) on Aug 6, 2023
Dear Helen,Thank you for your review.I will ensure feedback is passed onto the respective departments.Rates are subject to change depending on availability.We look forward to welcoming you back in the future.Kind Regards,Reception

2/10 Terrible

Cherie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Port Macquarie deserved better
So the room was very very outdated, very old furniture! Not at all the pictured room on your site. Very disappointed, then to make matters worse when we returned from dinner the room stunk of sewerage, I kid you not! The maintenance guy said it was because the water had ran away and left the toilet empty therefore the smell rose up. At the very least we should have been given a different room........ Nope got a sorry guys it will improve! Took a long time! Ruined our night!
Stayed 1 night in Jul 2023
Response from Reception on Jul 26, 2023
Dear Cherie,Thank you for your feedback.We apologise that the room was not up to standards and that their was a maintenance issue.The hotel will be undergoing a refurbishment in the near future. Kind RegardsReception

10/10 Excellent

Darren

Traveled with partner
Liked: Staff & service, property conditions & facilities
Pool and spa facilities
Stayed 2 nights in Jul 2023
Response from Reception on Jul 26, 2023
Dear Darren,Thank you for your review.We look forward to welcoming you back in the future.Kind RegardsReception

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Jul 2023
Response from Reception on Jul 19, 2023
Dear Syed, Thank you for your feedback.We are glad you had an excellent stay and look forward to seeing you in the future.Kind RegardsReception

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Breakfast buffet was absolutely delicious with so many options. Everything was so fresh and the staff were extremely pleasant. Delicious and clean and a nice view too
Stayed 1 night in Jul 2023
Response from Reception on Jul 19, 2023
Dear Deborah,Thank you for your feedback.We are glad you enjoyed your stay and could have a delicious breakfast while enjoying the picturesque views.We look forward to welcoming you back in the near future.Kind RegardsReception

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the my stay.
Stayed 1 night in Jul 2023
Response from Reception on Jul 19, 2023
Dear Sharon, Thank you for your review.We are excited to hear that you loved your stay.We look forward to welcoming you back to Rydges Port Macquarie in the near future.Kind RegardsReception

10/10 Excellent

Leonard

Stayed 1 night in Jul 2023
Response from Reception on Jul 19, 2023
Dear Leonard, Thank you for your wonderful rating.We hope to welcome you back in the future.Kind RegardsReception

10/10 Excellent

Chaitanya, North Ryde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel in the heart of Port Mac. We stayed here for one night to break up a roadtrip from Byron to Sydney. They have a breakfast buffet, which is average and not worth the dollars. Many nices cafes around this property within walking distance. The staff at this hotel are awesome! We have a Tesla and needed to use their charger overnight but the spots had been occupied by non-EVs. While this was annoying they quickly organised some cones to block of an area next to the charger and luckily the cable reached all the way. Many thanks for that bit of help.
Stayed 1 night in Jul 2023
Response from The Rydges Team :) on Jul 11, 2023
Dear Chaitanya, We are glad you had an excellent stay and staff were able to be of assistance throughout your stay at Rydges Port Macquarie. We look forward to welcoming you and your family again in the near future.Kind RegardsReception