Outdoor pool, sun loungers

Reviews of Casa Maria Hotel

2.5 out of 5
Casa Maria Hotel
Castle Gordon District, Port Maria, Saint Mary

Reviews

6.6
Rating 10 - Excellent. 10 out of 43 reviews" "
Rating 8 - Good. 12 out of 43 reviews" "
Rating 6 - Okay. 8 out of 43 reviews" "
Rating 4 - Poor. 5 out of 43 reviews" "
Rating 2 - Terrible. 8 out of 43 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

RASHEDA

Disliked: Cleanliness, property conditions & facilities
There was no wifi. My key could not open my door. The shower was small and the water pressure bruised my skin. The tv did not work
Stayed 1 night in Jan 2024

10/10 Excellent

SARAH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 23 is my absolute fave for work stays here. I feel like I am home away from home. And this is much-needed because my work schedule is always a blistering one. Thanks so much to the lovely staff at Casa Maria. Can't wait to stay again next year!
Stayed 7 nights in Dec 2023

10/10 Excellent

MR STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good level of service/ Jamaican food option on the menu extremely very good especially the escovitch fried fish. staff very friendly and helpful
Stayed 3 nights in Nov 2023

10/10 Excellent

RASHEDA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very caring and welcoming .
Stayed 2 nights in Sep 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Unique hotel!
Stayed 1 night in Aug 2023

8/10 Good

Rhona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and courteous staff and fantastic beautiful ocean view/surroundings
Stayed 1 night in Apr 2023

6/10 Okay

JOY

Stayed 5 nights in Mar 2023

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was spectacular and deeply needed after long days of work. Also, the early/late access to the lovely pool made long work days easier to recover from. I really appreciated especially that part because swimming is a crucial part of my daily routine for physical and mental health reasons. So thank you Casa Maria! I will come again - and will definitely recommend it to my friends and colleagues!
Stayed 3 nights in Oct 2022

8/10 Good

Antonia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The Casa Maria has seen better days, but it's a fine place for a night or two in the Port Maria area.
Stayed 2 nights in Oct 2022

6/10 Okay

Reynaldo

Disliked: Amenities
Stayed 3 nights in Jun 2022

2/10 Terrible

Shanive

Stayed 1 night in Jun 2022

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service
The view was assume. The staff was very friendly.
Stayed 3 nights in Apr 2022

2/10 Terrible

Kenisha

Stayed 3 nights in Apr 2022

10/10 Excellent

Joann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I kept our wedding at this facility. From the moment we arrived the staff were exceptional , friendly,polite,and went over the norm to make sure our stay and wedding was a memorable one. The room was clean and tidy and food was awesome. We would definitely stay there again.
Stayed 1 night in Mar 2022
Response from Casa Maria Hotel on Apr 6, 2022
Thank you for your kind words, we really appreciate your review. looking forward for your return. The Casa Maria team wishing you and your husband all the best.

10/10 Excellent

Hamish, Kingston

Stayed 1 night in Jan 2022

6/10 Okay

leonard

Traveled with family
Liked: Staff & service, room comfort
My stay at this location was not too bad, the view was wonderful,you could looking into the ocean...the place is at a good location and not far from the city..but the place need a lot of work, renovation are needed.. beautiful place for weddings and vocations..but it needs fixing.
Stayed 2 nights in Jan 2022

6/10 Okay

James

Business traveler
No hot water to take a shower
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Initial room lacked running water after much effort to get water working we were moved to a different room which lacked hot water. No wifi, no restaurant or breakfast service. Otherwise the hotel is very scenic with wonderful views of the bay, a great getaway from the busy hussle of the tourist centers. Nice and quiet.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property nice but no staff expect for security
Stayed 14 nights in Apr 2021

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Debbie, Delavan WI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean rooms, good food, secure property close to Port Maria
Stayed 12 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They're in the process of renovating and the details are amazing.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice and clean, a tad dated. Apologized for building works during our stay April 2019. No ackee broke my heart lol.
Stayed 7 nights in Apr 2019

6/10 Okay

Anna

Liked: Staff & service, property conditions & facilities, room comfort
Relaxing Getaway ~ No Fills
Check in was quick and easy. That was perfect for us because we arrived very late in the evening. It was a cute little hotel with courtyard and views of the ocean that literally literally literally took my breath away. Upon entering the room, it appeared clean and inviting. There was a tv with just about any channel you would want. The turn offs may be minor for some but I can be a little OCD. The floor was a little dirty and so were the bed skirts. yuk. There was a half covered hole in the wall and I feared something would come crawling out. I had a huge balcony but a part of it (room 15) connected to the roof of an adjoining building. Well there was a gaping hole in the roof which gave me the creeps. Again, I thought something might come crawling out of it. I also noticed this room needs mesh on the bathroom and door openings to deter bugs/pests. All other online reviews about AC vs Natural Breeze is true. You don't notice that you have no AC because the ocean breeze will keep you cool and relaxed. The front desk and cleaning staff gave perfect bright eyed customer service. They are super welcoming. I can't say the same for the people at the bar. She came up to me when I started browsing the menu but better service would be had if she greeted with a hows your day, can I get you a drink. Let me know if you have any questions about the menu. The shower was cold :( but had decent pressure. Lacks entertainment. Simply a decent place to sleep or relax and do nothing. Iffy Wifi.
Stayed 2 nights in Feb 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very good. Problems with getting hot water to shower and personally I feel the breakfast menu needs to be upgraded especially on Fresh Fruit. Overall the room was a great view and comfortable and the staff were very friendly and accommodating.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the care and great friendliness and I did not want to leave
Stayed 5 nights in Dec 2018

10/10 Excellent

mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Could be alot nicer needs renovations and updating.

2/10 Terrible

Michelle, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs total renovation
Hotel needs total renovation. Room was hot- no air conditioning. The bathroom was too small and gross- needs to be gutted. I would not return or recommend to anyone.!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to my home town
The staff at the casa Maria was very nice and courteous, very good house keeping , but most of all, its the friendliness of the staff that really impressed me

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
I stayed here one night just to see friends before going to Montego Bay. This hotel was very nice. The hotel staff were very friendly & helpful. The bed was large & comfy. I had an ocean view and the best breeze coming from every angle. The bathroom was large & very equipped. I will definitely return.

8/10 Good

Nicholas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little of the old Jamaica
I liked this place, the owners are trying to preserve the hotel in the old style and it's coming together well. Very friendly staff, nice grounds, good pool, good Jamaican food too. Recommended.

2/10 Terrible

Lenny, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it.
it was just bad don't stay at this location unless you are prepared for the worst.

4/10 Poor

Linda, Maryland Usa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
outstanding ocean view, that's it!
location is a plus, peaceful and quiet, but the rooms and bathroom need fresh coat of paint new toilet and sink.

6/10 Okay

Verified traveler

Disliked: Staff & service

8/10 Good

Charmaine

Liked: Cleanliness, staff & service
The view was breath taking we will stay there again and tell others about it..

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Get-away
I stayed at the Casa Maria for a few days, wanting to be near the ocean without the craziness of too many tourists. This was the perfect place! The room was quiet and clean, and the staff of the Casa Maria were fantastic. A late night dip in the pool and drinks from the "007 Bar" topped it off. The only tricky thing was navigating how to get there without a car. If you ask, the hotel can help you arrange a taxi from Ocho Rios to the Casa Maria (about a 40 minute drive). Their taxi driver was fantastic, and we had a great chat. He was very helpful. This is the quickest and easiest way- but not the cheapest way. There are also shared buses that run along the road between Port Maria and Ocho Rios if you prefer the significantly less expensive (somewhere around 150 Jamaican dollars) and more adventurous route. They can be picked up from downtown Ocho Rios, and also can be hailed down outside the Casa Maria hotel. You may feel like a sardine, packed into the tiny hot bus with 15 other people - cruising very quickly along the shore - but it is a fun memory! There are also shared buses/taxis that go into Port Maria from near the hotel (about a 5 minute drive) if you want to hit up a local beach. Overall, I was VERY satisfied with my stay and would indeed recommend it!

4/10 Poor

David & Corinne, Kingston, Jamaica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Casa Maria in Port Maria, Jamaica
I have already sent an e-mail regarding my recent overnight stay at the above hotel but so far have not received an acknowledgement! Just to repeat my complaint briefly! I found it difficult to understand why a conference involving a great number of people was being held in the dining facility of the hotel when obviously other guests were staying who presumably would want a meal of some description at some point during the day! My understanding was the conference started on Saturday morning finishing at 10 o'clock in the evening and restarting on the Sunday morning at 9 o'clock! Equally so it was very annoying the amount of noise made when this party of people were leaving the hotel into the early hours of the morning! My other complaint concerned the extensive restaurant menu in that the hotel despite the conference taking place offered us refreshment only to discover that very little food was actually available! Because of the above we chose to drive back into Ocho Rhios in order to get dinner that evening which was tiring considering we had already driven up from Kingston earlier in the day! This hotel could be much improved by giving a little more thought to the needs of the tourists who pass through as well as the needs of the local community! Finally my thanks go to the waitress in the dining room who did her very best to try and help us but she was the only member of staff who did! I await your response!

4/10 Poor

Antoinette, Dallas, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Dont Expect Too Much"
Very basic hotel with no air conditioning ~ no screens at windows so make sure u bring your mosquito repellant n watchout for the bugs ~ linens and towels was old and worn out-bring your own ~ Food at (onsite) restaurant was ok but little overpriced ~ they did have internet access which was great and u will have to borrow hairdryer n iron from front desk if needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Casa Maria

2/10 Terrible

Dillman

Stayed 1 night in Aug 2022