Outdoor pool, open 6:00 AM to 7:00 PM, sun loungers

Reviews of Crown Hotel

4 out of 5
Crown Hotel
Hunter Street, Port Moresby, NCD

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 83 reviews" "
Rating 8 - Good. 28 out of 83 reviews" "
Rating 6 - Okay. 23 out of 83 reviews" "
Rating 4 - Poor. 9 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Henry

Stayed 1 night in Feb 2024

8/10 Good

Barrycourt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was good overall but room air-conditioning is not cold too hot. Staff overall and customer service was excellent.
Stayed 1 night in Dec 2023
Response from Kalpana Chauhan on Feb 9, 2024
Dear Barrycourt,Thank you for taking the time to tell us about your experience at Crown Hotel Port Moresby. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and helps us to improve our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Crown Hotel Port Moresby, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you.Kalpana ChauhanRoom Division Manager

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were excellent and restaurant great
Stayed 1 night in Dec 2023
Response from Kalpana Chauhan on Feb 9, 2024
Dear Cathy,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We are extremely delighted to see that you had a great experience and stay with us. On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby. Kalpana ChauhanRoom Division Manager

6/10 Okay

Mike

Traveled with group
Liked: Staff & service
Probably the two things that were sub-par for the hotel was the musty odour in the hall ways and also the shower function and the shower cubicle conditions were well overdue for a good refurbish. Everything else was fine. Thanks.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This old classic is gradullay coming back to life.
Stayed 1 night in Dec 2023

8/10 Good

Senitiki

Traveled with partner
Liked: Amenities
The bar service is good and cheap price of beverage and the food is good .
Stayed 1 night in Nov 2023

6/10 Okay

Saeed

Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Traveled with family
Liked: Amenities
Disliked: Staff & service
Customer service needs to be improved. Need more friendly staff and also they need to advise of the options of the rooms if not available. I requested two beds but was given one only. Rooms were not ready upon check in as well. Will not be booking with Crown anytime soon.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
A restful stay during PNG travels. Room, bed, air conditioning were great. Shuttle service from airport was so helpful. Some confusion when ordering room service but all sorted out. A few food options within walking distance. Pool was amazingly perfect. Foot massage was divine. I would recommend this hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is quite run down and some rooms are smelly. Staff are very nice
Stayed 1 night in Oct 2023

6/10 Okay

Wayne, Merriwa

Love the view
Stayed 1 night in Sep 2023

10/10 Excellent

Ronique

Stayed 3 nights in Sep 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, nice rooms, meals very good. Surroundings not friendly though. Be careful if you go out for jogging.
Stayed 2 nights in Sep 2023

10/10 Excellent

Narayan, Princeton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Ms. Mea and her colleagues make every effort to look after hotel guests. Regards
Stayed 1 night in Sep 2023

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, comfortable bed, good food!
Stayed 1 night in Aug 2023

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ocean view, friendly and caring staff, excellent breakfast, responsive to your needs
Stayed 1 night in Aug 2023

10/10 Excellent

Jorge

Stayed 2 nights in Jul 2023

6/10 Okay

Fay

Liked: Cleanliness, staff & service
Nice rooms. Ill rate the rooms around 4.5 stars but I was disapointed that I had to catch an early flight and was unable to get a proper sleep because the guests next room decided to have a huge party there with loud music and screaming. No respect at all. Told the reception about switching rooms but unfotunately, they got none left vacant for that.. Ill recommend staffs walking around in the night to ensure the place is quiet so some guests can have their sleep. Especialy the ones transiting over for an early flight out of POM.
Stayed 1 night in Apr 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in Jun 2023

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Rabi

Business traveler
Liked: Cleanliness
Ok.
Stayed 1 night in Jan 2023

8/10 Good

Dr Paula

Traveled with family
Liked: Staff & service, property conditions & facilities
We loved the very comfy beds. The most softest beds we’ve ever slept in. The room and bathroom amenities were great. However, we waited 50 mins for the reservation team to confirm our online booking reservation. Also we can’t control the temperature in our room so we were hot a couple of nights in the room.

8/10 Good

Sharee

Stayed 1 night in Dec 2022

10/10 Excellent

brian, honolulu

Liked: Cleanliness, staff & service, amenities
Wonderful customer service !! And the room was clean and comfortable! They helped me SO much with transportation too— I’m very grateful !
Stayed 1 night in Sep 2022

8/10 Good

Steve

Business traveler
Liked: Staff & service
Rooms are very old and tired. Not very clean either.
Stayed 1 night in Sep 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay..friendly and courteos staff too
Stayed 1 night in Jun 2022
Response from Crown Hotel Team on Jul 13, 2022
Dear Christina, We thank you for taking time out to post a review,we hope you enjoyed your stay and look forward to welcome you on your next stay. Regards

6/10 Okay

John

Stayed 8 nights in Jan 2022

4/10 Poor

Judy

Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good music , nice food, quality beer. 3.5 weeks of good service
Stayed 1 night in Feb 2021
Response from Tracey Tokana on Feb 21, 2021
Thank you for staying at Crown Hotel and thank you for your positive feedback , we hope you enjoyed your stay.

8/10 Good

Geraldie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service is good. Area is safe. Good facility. Seaview is great.
Stayed 1 night in Dec 2020
Response from Tracey Tokana on Dec 27, 2020
Dear Geraldie, Thank you for your feedback and we hope you enjoyed your stay.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Tracey Tokana on Dec 16, 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice beach market. Can be expensive especially tours.
Stayed 2 nights in Feb 2020
Response from Tracey Tokana on Dec 16, 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice views from our room. Friendly efficient staff.
Stayed 1 night in Feb 2020
Response from Tracey Tokana on Dec 16, 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great! It what makes the hotel special
Stayed 3 nights in Feb 2020
Response from Tracey Tokana on Dec 16, 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Tracey Tokana on Dec 16, 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff very friendly, and efficient. Good choice of eating options in the hotel. Hotel clean and comfortable but a bit old and tired looking. One really annoying feature during our 4 day stay - every day, our room keys failed and needed re-setting, sometimes twice a day (at first we thought it was our fault for putting them next to mobile phones, but it turned out to be a fault with the hotel system).
Stayed 4 nights in Mar 2019
Response from Tracey Tokana on Dec 16, 2020
Dear Guest, Thanks for letting us know we take your comments into consideration. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Was central for family to visit.We enjoyed being there .No complaints
Stayed 6 nights in Mar 2019
Response from Tracey Tokana on Dec 16, 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Darrel

Liked: Cleanliness, staff & service, room comfort
Not so good
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Very old hotel that needs urgent renovation. The whole room is outdated. Good for the 80’s maybe
Stayed 2 nights in Sep 2018
Response from Pauline Sigoli on Sep 25, 2018
Dear Guest, Thanks for letting us know we take your comments into consideration. Kind regards,

6/10 Okay

Poul

some positives, some lacking
Good courtesy bus, though requires some waiting. Nice 20 minute drive to see the area. Beautiful seaview from room, comfortable beds and pillows, a safe, nice room and bathroom with good toiletries, dressing gown and slippers. It took a while to get a spare bed, but they were very busy with many guests arriving for a big conference. The bedroom freezer needed defrosting and leaked to form a puddle on the floor. The microwave plate was dirty. The pool was basic: good pizza by the poolside, but the water was a bit dirty and the pool not very big or very attractive area. This was my main disappointment as that is what we wanted to use for the afternoon, which we still did, but not as exciting as we had hoped. Nice PNG tourist looks through the hotel. General service was reasonable and friendly. Good buffet breakfast with wide variety of cereal, fruit, rolls/pastries,juices, English fried food. Some flavour was a bit lacking, but then meat tastes in general in PNG are different to UK. Overall, I wouldn't rate it to equal a 4 star British hotel, but then PNG is not a modern country, so if you want high quality, then pay more for a more superior hotel. Still an enjoyable and relaxing stay.
Stayed 1 night in Aug 2018
Response from Pauline Sigoli on Aug 28, 2018
Dear Sir/Madam, We value your comments and will take in to consideration. Kind regards Pauline Sigoli

4/10 Poor

mick

Disliked: Staff & service
I was charged pre-authorisation twice
The hotel condition and facilities were okay, quite good for port moresby but they charged me twice for pre-authorisation. The second time was without my knowledge and was a different amount. It was a huge let down as it was only realised after I left the country. I'm still trying to chance up a refund and they claim a 1 week turnaround on refunds.
Stayed 1 night in Jun 2018
Response from Pauline Sigoli on Jun 26, 2018
Dear Mick, I do sincerely apologize for the inconvenience we may have caused you. We will investigate and have the refund processed and inform you accordingly. I need your full name in order check the hotel system and get back to you. Kind regards Pauline Sigoli -

8/10 Good

Dan, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in centre of Town
Very pleasant stay with friendly staff. Room was nice and meals very good.
Stayed 2 nights in Nov 2017
Response from Olova Aruai on Jan 8, 2018
Dan, we are delighted to know that you have enjoyed your stay with us. Thank you for your positive feedback and our sincere apologies for the late response. We look forward to having you stay with us again. Kind regards.

8/10 Good

Karen, Tari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a beautiful view to the sea
Nice quiet bar with good music. Splendid room a tired traveller could ever ask for.
Stayed 1 night in Oct 2017
Response from Pauline Sigoli -Reservations Manager on Nov 15, 2017
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

4/10 Poor

Ramesh, sydney

Disliked: Cleanliness, staff & service, room comfort
Not what I expected
Did not pick me on time from the airport. Still waiting for the invoice . Have called them 4 times
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Bad condition to access internet. Could not access few days.
Stayed 4 nights in May 2017
Response from Stewart on Jun 5, 2017
Thank you for your feedback, We shall continue to work on our internet service and reliability. Kind regards Stewart Manson Hotel Manager