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The pool was filthy. The floor between our two beds was soaking wet and smelled of vomit and like someone had poured cleaner on it. I called the guy at the desk and he did bring me some towels and we laid them down on it so we didn’t have to walk on the wet carpet. The bathroom had hair all over the floors. It just wasn’t really nice. Breakfast was decent though. The man at the desk was nice.
Regina
Stayed 1 night in Mar 2024
Response from George M. on Mar 28, 2024
Hello Regina, I'd to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We deeply regret any discomfort or dissatisfaction caused and would like to assure you that we take your feedback seriously. We have thoroughly investigated the issues you raised and have taken immediate steps to address them. Our team has been briefed on the matter, and we are implementing additional training and quality control measures to prevent similar incidents from occurring in the future. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Shawn
Traveled with family
Mar 26, 2024
Easy checkin. Clean facility.
Shawn
Stayed 1 night in Mar 2024
Response from George M. on Mar 26, 2024
Hello Shawn, Thank you for your wonderful review! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Sharon, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
8/10 Good
Veronica
Mar 23, 2024
Veronica
Stayed 1 night in Mar 2024
Response from George M. on Mar 25, 2024
He Veronica, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
Hello Nico, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Good location, plenty of parking. Walls are a bit thin, as are the towels, but overall what I expected.
Wayne
Stayed 2 nights in Mar 2024
Response from George M. on Mar 19, 2024
Hello Wayne, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
We got breakfast before the official time because we had to leave early in the morning. Big thank you to the breakfast lady again.
Carina
Stayed 1 night in Mar 2024
Response from George M. on Mar 14, 2024
Hello Carina, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hello Corey, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Room was very clean,beds comfortable. Breakfast buffet limited, more empty trays than shelves with food. Pool not heated but clean.
Paige
Stayed 1 night in Mar 2024
Response from George M. on Mar 7, 2024
Hello Paige, We're absolutely delighted you had an amazing stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and we can't wait to have you with us again soon!
The room was so small two people could hardly turn around in it. For the amount we paid it was ridiculous. Too much money for space.
larry
Stayed 1 night in Feb 2024
Response from George M. on Mar 1, 2024
Hello Larry, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Happy travels to you, and we hope to see you again soon!
Lem was a pleasant associate during check-in. My night sleep was good on a nice mattress. Joanne was helpful during breakfast and again during checkout. Thank you
Jonathan
Stayed 1 night in Feb 2024
Response from George M. on Feb 28, 2024
Hello Jonathan, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
10/10 Excellent
Lara
Feb 25, 2024
Lara
Stayed 2 nights in Feb 2024
Response from George M. on Mar 25, 2024
Hi Lara, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hello Melissa, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hi Angel, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Donna
Traveled with partner
Feb 18, 2024
Liked: Cleanliness, staff & service, amenities
Convenient access...outback restaurant nearby...no spa...bkfst was ok
Donna
Stayed 3 nights in Feb 2024
Response from George M. on Feb 23, 2024
Hello Donna, Thank you for your review! We strive to provide every guest with an excellent experience, and we look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Dennis, I would like to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We deeply regret any discomfort or dissatisfaction caused and would like to assure you that we take your feedback seriously. We hope that you will give us the opportunity to serve you again in the future.
Hello Heather, We're absolutely delighted you had a great amazing stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Ernesto
Feb 8, 2024
Liked: Property conditions & facilities
Coffee was great but breakfast was underwhelming. A little noisy at times.
Ernesto
Stayed 3 nights in Feb 2024
Response from George M. on Feb 13, 2024
Hi Ernesto, Thank you for taking the time to tell us about your experience at our Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hello Denise, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Ajay
Feb 3, 2024
Liked: Cleanliness
Poor wifi connection in the room
Ajay
Stayed 1 night in Jan 2024
Response from George M. on Feb 5, 2024
Hello Ajay, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hello Anne, Thank you for choosing Microtel Inn and Suites and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered. We have thoroughly investigated the issues you raised and have taken immediate steps to address them. Our team has been briefed on the matter, and we are implementing additional training and quality control measures to prevent similar incidents from occurring in the future.
4/10 Poor
Isphara
Traveled with partner
Jan 20, 2024
Micro aptly describes the size of the room. You could get claustrophobia in there! Just one regular coffee pod and one decaf pod for two people when everywhere else was double that.
Isphara
Stayed 1 night in Jan 2024
Response from George M. on Jan 22, 2024
Hello Isphara, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I would book again. The staff were super friendly.
Yesenia
Stayed 1 night in Dec 2023
Response from George M. on Jan 19, 2024
Hello Yesenia, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Im uoset i asked the night attendant to switch my room several times for many different reasons & he contisaid theres no rooms on the 1st fllmoor snd that was all lies!!
Emma
Stayed 6 nights in Jan 2024
Response from George M. on Jan 19, 2024
Hello Emma, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Regina
Jan 15, 2024
Regina
Stayed 1 night in Jan 2024
Response from George M. on Feb 5, 2024
Hello Regina, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
Absolutely recommend anyone to stay at this hotel. It is and always has been nice comforting and inviting........
Milah
Stayed 1 night in Jan 2024
Response from George M. on Jan 17, 2024
Hello Mileh, Thank you for taking the time to review our hotel. We are glad to hear you had an awesome stay and we look forward to welcoming you back again soon!
8/10 Good
Gabriel
Jan 14, 2024
Gabriel
Stayed 1 night in Jan 2024
Response from George M. on Jan 17, 2024
Hello Gabriel, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
You can tell that they are lacking trained cleaning stuff. Booked tonight for me and my wife and my sister-in-law ended up leaving the same night. Would not advise walking around barefoot in the rooms not even in the restroom. There was pubic hair all over the toilet and floor and long strands of hair in the shower.
matthew
Stayed 1 night in Jan 2024
Response from George M. on Jan 17, 2024
Hello Matthew, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Crystal
Business traveler, Traveled with partner
Jan 12, 2024
Liked: Amenities
Crystal
Stayed 1 night in Jan 2024
Response from George M. on Jan 12, 2024
Hi Crystal, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
8/10 Good
Ronald
Jan 10, 2024
Ronald
Stayed 2 nights in Jan 2024
Response from George M. on Jan 12, 2024
Hello Ronald, Thank you for your wonderful review! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Augusto, Thank you for taking the time to review our hotel. We are glad to hear you had a great stay and we look forward to welcoming you back again soon!
Hello Howard, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hello Gary, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
8/10 Good
Marison
Jan 5, 2024
Marison
Stayed 1 night in Dec 2023
Response from George M. on Jan 26, 2024
Hello Marison, We're absolutely delighted you had a great stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Diane
Traveled with partner
Jan 4, 2024
Liked: Amenities
Our accommodations were adequate for one night. We were 2 minutes from our destination. The rooms are not soundproof so I could hear movement and sound from next door and above and below our room. Bed was very comfortable. Room only had overhead lights. A bedside lamp would be nice for reading.
Diane
Stayed 1 night in Jan 2024
Response from George M. on Jan 10, 2024
Hello Diane, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hello Chikkaputtaiah, we are very sorry to hear your stay did not go as planned. We strive to provide exceptional service and a comfortable environment for all our guests. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered.We hope you will come back and visit us again soon for a more positive experience.
6/10 Okay
John
Traveled with family
Dec 30, 2023
Liked: Staff & service, amenities
The room had stained carpet , stains on the bed skirting and stains on the cushions under the windows . Not miner stains but gross permanent looking stains. The breakfast was not great also.
John
Response from George M. on Jan 10, 2024
Hi John, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We deeply regret any discomfort or dissatisfaction caused and would like to assure you that we take your feedback seriously. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Lisa
Dec 30, 2023
Lisa
Stayed 1 night in Dec 2023
Response from George M. on Jan 2, 2024
Hello Lisa, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hi Teresa, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
10/10 Excellent
Gail
Dec 28, 2023
Everyone and everything held Wyndham quality!
Gail
Stayed 1 night in Dec 2023
Response from George M. on Dec 29, 2023
Hello Gail, Thank you for your wonderful review. We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
10/10 Excellent
Cory
Dec 28, 2023
Cory
Stayed 1 night in Dec 2023
Response from George M. on Jan 17, 2024
Hello Cory, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
Bugs in the room.Very loud tv from the next room.
Coffee was cold in the morning!
Joseph
Stayed 2 nights in Dec 2023
Response from George M. on Jan 2, 2024
Hello Joseph, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Was our first time at the hotel and my wife and I were very pleased with the outside and inside appearance of the hotel. Our room was very clean and smelled fresh. Close to a number of restaurants and other shopping if desired.
Robert
Stayed 1 night in Dec 2023
Response from George M. on Dec 28, 2023
Hello Robert, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
Hello Andrea, Thank you for taking the time to review our hotel. We are glad to hear you had a great stay and we look forward to welcoming you back again soon!
4/10 Poor
Tasha
Traveled with family
Dec 24, 2023
Liked: Cleanliness, staff & service
breakfast as mentioned is sad. Packs of oatmeal and looked like old cereal.
Tasha
Stayed 1 night in Dec 2023
Response from George M. on Dec 26, 2023
Hello Tasha, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2/10 Terrible
Raynell
Dec 22, 2023
Raynell
Stayed 1 night in Dec 2023
Response from George M. on Dec 26, 2023
Dear Raynell, we strive to provide exceptional service and a comfortable environment for all our guests. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered.
2/10 Terrible
Antonio j
Dec 18, 2023
Checked in around 930 had to change rooms at 10:30 a tub was cracked condition of the room
Antonio j
Stayed 1 night in Dec 2023
Response from George M. on Dec 18, 2023
Hello Antonio, We strive to provide exceptional service and a comfortable environment for all our guests. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered. We hope that you will give us the opportunity to serve you again in the future.