Ratings based on 264 Verified Reviews

4.4 out of 5
84% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful large room

Posted Sep 15, 2017
Pros: Location
This is a time share property- a spacious 1 br apartment recently renovated inside. property consists of 3 separate buildings. Our building had a inoperable elevator requiring housekeeper to carry everything up and down 3 flights of stairs. The cleanliness was ok but not to Sheraton standard. Dirty dishes in dishwasher, tile floors were sticky-kitchen and bathroom seemed ok otherwise. Due to Hurricane Irma, could not use the only amenity, a small pool. But property is very close to many fine and fast food restaurants as well as shopping. Next to large golf complex, just off I-95, a great location for a getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Hurricane refuge

Posted Sep 9, 2017
Pros: Front desk staff very friendly and helpful. Location on golf course was awesome-very attractive area
Cons: Fix elevator so the poor housekeeper can do the job properly
Location: On a golf course and less than 12 miles to the beach!
We booked this hotel for Irma-this is a small 3 building time share facility with very limited amenities and the elevator in our building was inoperable the length of our stay. That said, we had a beautiful suite, actually a 1 bedroom apartment, freshly renovated with a full kitchen, large jacuzzi tub, and our own in unit washer/dryer. Fortunately, there are numerous fast food options and a couple fine dining places nearby also. A ten minute drive would bring you into town for many food and shopping choices. We cooked most of our meals in unit-everything you need was provided except food. We basically hunkered down for 4 days, could not golf or use the pool but we had a Bose stereo radio in the living room and 2 large flat screen TV in unit-very comfortable. They even provided a flashlight in event of blackout. Only negative was cleanliness-with elevator out, housekeeper had to carry everything up and down 3 flights of stairs, so a thorough job was not done-tile floors were sticky, there were dirty dishes in dishwasher on arrival-the duvet cover was soiled-bathrooms and kitchen work surfaces appeared clean
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Excellent hotel with friendly staff. Melia at the front desk is wonderful.
Comment from Hotel Management
Jul 21, 2017 by Sandyf, Hotel Management
Thank you very much for your review. We agree that Mella has outstanding customer service skills as well does our whole team at the Sheraton PGA. We hope you are able to visit us again in the near future. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to restaurants ,shopping

Posted Jul 11, 2017
Very nice hotel rooms are huge clean full kitchen
Comment from Hotel Management
Jul 14, 2017 by Sandyf, Hotel Management
Thank you very much for your review of our property. You are absolutely correct that we are located within a short distance to many restaurants and shops. We hope you visit us again in the near future. Thank you, again for your feedback.
5 out of 5
by Lori

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
5 out of 5
by Lori

This traveler left a rating score only Posted Jun 18, 2017 on Hotels
5 out of 5
by william h

Posted Jun 18, 2017 on Hotels
VEry nice facility. Room was spacious and payed out nicely. Will stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great location ...2 minutes from PGA Course

Posted May 19, 2017
The staff was friendly and helpful. I forgot my phone charger and they immediately provider a loaner. The Sheraton PGA advertised individual Villas...what you get is a standard dated room, however the rooms are clean and quiet. I was on a solo trip, but will return with family members and a larger "villa"
Comment from Hotel Management
May 25, 2017 by Sandy, Hotel Management
Thank you for your review of your stay with us. We are thrilled to hear our team member went above and beyond and provided you with a loaner phone charger. Our property does consist of 3 different size units- 1BR, 1BR premium and 2BR villas. Hopefully, if you visit us again you will reserve our larger villas as you were expecting. Thank you again for your review and looking forward to your return.
5 out of 5
by albert

Posted May 17, 2017 on Hotels
Everything was great, All employees were as nice as could be. Mella was outstanding.
5 out of 5
by Jeffrey

This traveler left a rating score only Posted May 16, 2017 on Hotels