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Reviews of Port Stephens Koala Sanctuary

2 out of 5
Port Stephens Koala Sanctuary
562 Gan Gan Road, One Mile, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 115 out of 174 reviews" "
Rating 8 - Good. 47 out of 174 reviews" "
Rating 6 - Okay. 10 out of 174 reviews" "
Rating 4 - Poor. 2 out of 174 reviews" "
Rating 2 - Terrible. 0 out of 174 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Such an incredible experience for our family of four! The level of compassion, expertise and professionalism surrounding the care of the koalas is most impressive. The onsite facilities clean and very well equipped. Do not miss out on this memorable experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Jacky

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I can't find any faults with this place. Communication was excellent from booking to the end of my stay. The staff is exceptionally friendly, and the place is meticulously clean and tidy. The sanctuary is thoughtfully designed and efficiently run. There's a wonderful sense of satisfaction knowing that your stay contributes to funding and sustaining the Koala Hospital.

10/10 Excellent

Rosy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing customer service. All the staff went out of their way to making sure we enjoyed our stay. Ali was fantastic. Everyone seemed very happy about what they do.
Stayed 3 nights in Nov 2023

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant work undertaken at the koala sanctuary. Absolutely captured our hearts; we cannot wait to go back. We loved every minute of our stay
Stayed 2 nights in Nov 2023

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities
It was lovely and quiet. The staff were very nice and helpful. Everything was perfect. The grouting between the floor tiles in our bathroom needed to be redone, it looked a bit mouldy. We couldn’t connect to the wifi from our room. The koalas were gorgeous. I would definitely recommend staying here and will be going back!
Stayed 3 nights in Nov 2023

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, room comfort
Simply blissful
Wonderful stay. Brilliant service, spacious, updated and well equipped rooms, and of course, the koalas!
Stayed 3 nights in Oct 2023

8/10 Good

Ashlee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Comfortable accommodation. Great guided tour of the koala sanctuary.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Quick family getaway
Fantastic stay. The staff are all warm and welcoming. Sam, our guide for the koala tour was knowledgable, informative and passionate.
Stayed 1 night in Sep 2023

10/10 Excellent

Karwei

Stayed 2 nights in Jul 2023

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They contacted me prior to our stay to make any additional arrangements. Clean tidy excellent rooms. Great access to the sanctuary.
Stayed 1 night in Aug 2022

8/10 Good

JUNE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
UNFORTUNATELY IT RAINED AND WAS VERY WINDY DDURING OUR STAY BUT ACCOM MODATION WAS VERY COMFORTABLE AND STAFF WERE VERY ATTENTIVE. WE HOPE TO RETURN WHEN WEATHER IS MORE KINDER.
Stayed 2 nights in Jun 2022

10/10 Excellent

Vivek

Traveled with partner
Liked: Cleanliness, amenities
Good place to stay
Stayed 2 nights in May 2022

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, room comfort
Great family stay
Amazing little family stay. Very spacious and great for a quiet getaway. Amazing to have the morning koala tour and then relax in the spa in the afternoon.
Stayed 2 nights in May 2022

10/10 Excellent

Mary-Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Mary-Anne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Could not recommend this stay enough. I attended with my grandmother and 2 young children (under 2). There was more than enough room for us all in the 1 Bedroom Deluxe. The grounds that the accomodation is on, are breaktakingly beautiful and staff were very welcoming snd attentive to our needs throughout our stay. This is an absolute MUST visit, if you are in the area.
Stayed 1 night in Apr 2022

10/10 Excellent

Dmitri

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Belinda Di

Liked: Cleanliness
Stayed 2 nights in Apr 2022

10/10 Excellent

Boguslaw

Stayed 2 nights in Mar 2022

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely LOVED everything about our stay. All the staff where so incredibly friendly, knowledgeable and helpful along with big friendly happy smiles. Our room and the environment was so lovely, clean and very well maintained. It was such a peaceful place to stay I would definitely go back and recommend to my family and friends. I also love everything they do to help save our koala’s and care for the injured.
Stayed 2 nights in Mar 2022
Response from The PSKS Team on Apr 22, 2022
Thank you for your wonderful review. We would love to welcome you again in the future. Many thanks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
The room was spacious and clean. The pool and heated spa were amazing. The koala sanctuary tour in the morning was certainly worth waking up for.
Stayed 2 nights in Feb 2022
Response from The PSKS Team on Apr 22, 2022
Thank you for your wonderful review. We would love to welcome you again in the future.

8/10 Good

Pieter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the tranquility of a quiet overnight stay in well appointed accommodation, integrated with an amazing and caring koala hospital and sanctuary.
Stayed 1 night in Feb 2022

10/10 Excellent

Robert, Yerrinbool

Traveled with family
Liked: Cleanliness, property conditions & facilities
Such a well presented site and all staff were fantastic
Stayed 2 nights in Jan 2022

10/10 Excellent

Chen Yee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Surrounding
Stayed 2 nights in Jan 2022

8/10 Good

Amir Hossein

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Nice surroundings, clean when first checking in Cons: Breakfast portion was extremely stingy, no proper daily cleaning, no laundry facilities, shower constantly going too hot or too cold
Stayed 3 nights in Dec 2021

10/10 Excellent

Joanne

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time we stayed at this place. It definitely didn’t disappoint. We loved the fact that it was away from the city centre and in a peaceful and tranquil part of Port Stephens.
Stayed 3 nights in Dec 2021

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tranquil, boutique cabin accommodation in a beautiful bushland, yet just a few minutes drive away are beaches and local attractions. The staff were all super friendly and they have an excellent daily communication service via text messages, which means you can message through enquires at any time and get updates.
Stayed 4 nights in Dec 2021

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the sanctuary! It was a peaceful and relaxing holiday. Many thanks to everyone helped to make it a great break away.
Stayed 3 nights in Dec 2021

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
The glamping tents are amazing and are very clean. The staff are all amazing and seem to love their jobs. We highly recommend the guided tour of the koala sanctuary, you’re guaranteed to see koalas. And, after your tour, relax in the cafe for a lovely barista coffee
Stayed 2 nights in Dec 2021

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff!
Stayed 2 nights in Nov 2021

8/10 Good

Sushant

Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
It is a lovely location and proximity to other facilities such is restaurants, cafes and ferry service, will recommend to any one such us older and younger families
Stayed 2 nights in Jun 2021

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, room comfort
Quiet and peaceful; beautiful surroundings. Drinks and hamper all were lovely.
Stayed 1 night in Apr 2021
Response from Port Stephens Koala Sanctuary on Apr 25, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
So relaxing, very clean and comfortable beds, fantastic complimentary hamper, the staff are wonderful highly recommend
Stayed 3 nights in Mar 2021
Response from Port Stephens Koala Sanctuary on Apr 25, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Was so impressed with our stay as I wasn’t expecting it to be so wow. We stayed in one of the tents with two adults and two Children and it was so spacious. The room was so clean and smelt new and fresh. The beds were so comfortable and the pillows were perfect. It was like being in my own bed! They also had complimentary snacks, drinks and cereals, milk, bread (and so much more) which was great. We got up early the next morning for the koala encounter (also included) which the kids enjoyed. There’s a pool with a small hot tub next to it. Wonderful! Would definitely stay here again. Well worth the money
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Koala Sanctuary is a wonderful new type of accommodation- ecotourism at its best! Combining the animal sanctuary with the well-equipped “glamping” tents is a perfect model for sustainable hospitality.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to find a quiet escape to just have some alone time. Was pleased with the space and lack of noisy neighbours and families
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet spot. All the amenities you expect. Clean room. Comfortable bed.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Plenty of space around,very quiet and trees everywhere.but there is no wifi in this place also 4g signal is week.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time we have stayed at Treescape and what a wonderful experience we had. Beautiful up to date modern rooms that where clean and comfortable. And best of all easy to get too
Stayed 1 night in May 2019
Response from Treescape on Jul 3, 2019
Thank you for your review

10/10 Excellent

Charmaine

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and place in general. Amazing location and friendly staff. Happy to come again
Stayed 2 nights in May 2019
Response from Amanda on May 28, 2019
Thankyou for your lovely comments. It is an amazing location in't it! Our staff love it too! We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very quiet. Communication was good too.
Stayed 1 night in May 2019
Response from Amanda on May 28, 2019
Thankyou for your review. The quietness is the perfect place to recharge the batteries, relax, and take in the serenity of our beautiful surroundings. See you again soon.

10/10 Excellent

JEFF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff were super friendly and helpful. The property itself is a delight.
Stayed 1 night in Apr 2019
Response from Amanda on May 28, 2019
Thanks Jeff, glad you enjoyed the park and the service provided by our great team. See you again soon!

10/10 Excellent

Aya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Amanda on May 28, 2019
Hi Aya, thankyou so much for your wonderful rating of our property and service.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is extremely serene and very relaxing. Property does need minor repairs like caulking in the bathroom
Stayed 1 night in Apr 2019
Response from Amanda on May 28, 2019
Thankyou for your feedback, we are very happy you enjoyed the park and beautiful, peaceful location. We will be sure to attend to the minor repairs you have mentioned asap. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Amanda on May 28, 2019
Thankyou for your fantastic rating of our beautiful park. Safe travels.