Ratings based on 337 Verified Reviews

4.0 out of 5
89% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Glen Burnie ,MD

Great hotel

Posted Sep 25, 2017
Pros: Every thing was perfect, On the beach, great view, great staff and in the center of town, the mai market is right down the street.
Cons: Earthing was good for me.
Location: It's like they build the hotel then build the city around it
Great hotel on the beach and the center of everthing
4 out of 5
Recommended
for Everyone
by A verified traveler from Mermaid Waters QLD

relaxing break

Posted Aug 6, 2017
Pros: The view, the central location and lovely staff
Cons: An update to the décor.
Location: Short walk to cafes, markets and general shopping.
All the staff are professional, friendly and helpful. Our room had an amazing view with a lovely balcony to sit and watch the world go by.... The room was clean with a comfortable bed, the decor is a little dated but functional. The location of the hotel is perfect - walking distance to markets, cafes and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Holiday

Posted Jul 13, 2017
Pros: Close to everything and the view
Location: Close to market, cafes, harbour. Great location
Staff were friendly and helpful but not pushy. Pool area was nice and I enjoyed the view. Nice large room. Breakfast had a good array of foods.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bribie Island Queensland

Grand Hotel Port Vila Stay

Posted Jul 5, 2017
Had a great stay. Staff were very attentive and efficient. Can't beat outlook over harbour. It was a pleasure watching local boats arrive from early in the morning. Also an easy walk to the extraordinary markets and good cafes. Jack Birgan
3 out of 5
by A verified traveler from Melbourne, Australia

Average hotel

Posted Jun 29, 2017
The rooms are not a 4 star hotels, bring your body wash as the ones provided by the hotel are not enough for 1 person if you are a non smoker then avoid this hotel, location is good but the stand out of our experience was the staff, their help & service is exceptional, they do go the extra mile Overall, Vanuaties are some of the friendliest, happiest and nicest people you will ever meet
Comment from Hotel Management
Jul 3, 2017 by Regina, Hotel Management
Hi Rony, Thank you for your feedback. We will cascade that to the department concerned. We do apologies for any inconvenience caused. But thank you for staying at the Grand Hotel. Kind regards, Reservations
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Close to the Port and in the middle of town.

Posted Jun 26, 2017 on Wotif
Pros: Close to town and the balcony overlooking the water ideal for taking in the sunset.
Location: Irriki Island a five minute ferry ride and the banana boats which are ideal for a tour around the islands.
Was an enjoyable experience and the staff were very helpful and courteous at all times.
Comment from Hotel Management
Jul 3, 2017 by Regina, Hotel Management
Hi Collin, Thank you so much for a wonderful feedback from you. We will share that with our staffs. Looking forward to welcoming you again in the future. Kind regards, Reservations
3 out of 5
Recommended
for Everyone
by A verified traveler from Cairns, Australia

Spectacular view

Posted Jun 7, 2017 on Wotif
Pros: The location is fabulous.
Cons: The whole interior!!
Location: It is close to all amenities & one is able to walk everywhere.
This was my third stay at the Grand Hotel. I always enjoy the stay. However it has now become drab, dull & out of date. It desperately requires a comprehensive deep clean as there is mould everywhere, ceilings, floors, tile grout!! I understand that refurbishment is due to commence on the 16th June 2017, so hopefully it will become lighter, brighter & cleaner & reflect the gorgeous tropical atmosphere that is sits in.
Comment from Hotel Management
Jul 3, 2017 by Regina, Hotel Management
Hi Dee, Thank you for your wonderful feedback. And yes maybe when the refurb is done than hopefully it will become lighter, brighter like you said. Looking forward to welcoming you again on your next reservation/trip to vanuatu. Kind regards, Reservations
3 out of 5
by A verified traveler

Disappointed stay for the price we paid

Posted May 25, 2017 on Hotels
Very disappointed with the room facilities. . Not even a bottle of water in the room for the price we paid. When they cleaned the room they dont replace the towela straight away they will knock the door later to put the towels in thw room.. lots of mosquito. .
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide SA

Central location for business - beautiful views

Posted May 22, 2017
Pros: Our corner suite was lovely, spacious and comfortable. Breakfast buffet with eggs made to order delicious
Cons: The waiting staff could be more attentive. Restaurant & lobby very hot - air con not working
Location: In center of Port Vila so close to everything
We originally booked to stay 2 nights and unexpectedly, due to cyclone Donna and the cancellation of our wedding and the associated venue & accommodation, we stayed at the Grand for 7 nights. Despite some initial communication difficulties to organise this transition, once it was in the hands of senior management we were extremely well looked after. I must commend the management and staff for remaining cool in a crisis. As Vanuatu is so disaster prone I imagine they are well prepared for these events, as everyone just calmly goes about their business. For us, having our wedding cancelled, we were not so calm, so having their peaceful support around us was greatly appreciated. Thank you to everyone who took great care of us.
Comment from Hotel Management
Jul 3, 2017 by Regina, Hotel Management
Hi Kate, Thank you for your feedback and we do apologies for the delay in this response. But thank you once again for your patience and we look forward to welcoming you both on your next visit to Vanuatu. We will cascade you feed back to ALL concerned. Kind regards, Reservations
4 out of 5
Recommended
for Everyone
by A verified traveler from N

We love this hotel!

Posted May 13, 2017 on Wotif
We've stayed here now 3 times the staff are faultless and helpful always. The restaurant meals are beautiful and the atmosphere is wonderful and wow about the position!! The views! I think it's now in need of an upgrade the bathrooms are tired and the entry foyers is very 1990's!
Comment from Hotel Management
Jul 3, 2017 by Regina, Hotel Management
Hi Anna, Thank you for the wonderful feedback. We are glad that you have enjoyed your stay at the Grand Hotel, due to the upgrade of bathrooms etc.....we will have a refurbishment and this might slightly change things up for your next visit. Many thanks Reservations