Ratings based on 381 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester UK

A Modern, Comfortable hotel

Posted Nov 29, 2017
This is a clean modern, comfortable hotel. The facilities were good and the staff were helpful. It is close to the city, I used the Metro; there is a station close by. Overall, quite happy.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Very comfortable hotel with excellent staff.

Posted Nov 20, 2017
Most enjoyable stay in luxurious hotel. Not the fanciest neighbourhood but would definitely recommend
Comment from Hotel Management
Nov 29, 2017 by Mara Centurione - Room Division Manager, Hotel Management
Dear Carol, Thank very much for sharing your valuable feedback following your recent visit with us. We are very pleased to hear that you enjoyed your overall experience with us and we do hope that we will have the pleasure in welcoming you back again very soon. Warmest regards,
3 out of 5
by A verified traveler

Posted Oct 23, 2017
The staff at the front desk need some training in hospitality
Comment from Hotel Management
Oct 26, 2017 by Mara Centurione - Room Division Manager, Hotel Management
Dear Guest, Thank you very much for sharing your feedback regarding your last stay with us. We regret to learn that we were not able to meet your expectations at this time and we hope that we will be able to show you our great level of service should we have the chance to welcome you back. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from momany

Clean and close to the city

Posted Oct 21, 2017
I found it exactly as the pictures shown clean, friendly people and close to the city. I had an issue with wi-fi connection but other wise is great so I recommend it.
Comment from Hotel Management
Oct 26, 2017 by Mara Centurione - Room Division Manager, Hotel Management
Dear Moe, thanks for taking the time to give us your feedback, happy to know your experience was a positive one! Looking forward to welcoming you back soon. Best regards,
4 out of 5
by A verified traveler

Reasonable Hotel, except the bistro food.

Posted Sep 6, 2017 on Hotels
Friendly staff, clean and pleasant room, although building works on a site to the rear gave a lot of early morning noise at present. Fair value for money. The breakfast was very good with a selection of cold and hot food. The Bistro was disappointing at dinner however with heated frozen food, not what I would expect for a 4 star hotel.
Comment from Hotel Management
Sep 15, 2017
Dear Guest, thank you for choosing to stay with us and for sharing your recent experience. It is a pleasure to acknowledge that in general your stay was of your satisfaction with a special mention for appreciation to our staff and rooms, however we thank you also for having pointed out some elements you felt were not up to our high standards, such comments represent a truthful incentive to constantly work at our utmost. We look forward to the pleasure of welcoming you again at Leonard Hotel Milan City Center hopefully in a not too distant future. Sincerely, Mara Centurione Room Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great experience.

Posted Aug 24, 2017
The place is very clean and comfortable. But the staff was not very helpful. I needed to get to the station and they only give me a cab option that wil cost 100 euros. They don't offer any map or suggestions of restaurants. We got there late and we are hungry. The only good thing was the flavor water. The bar didn't have a great variety of apperitivos.
Comment from Hotel Management
Aug 25, 2017 by Mara Centurione - Room Division Manager, Hotel Management
Dear SM, Thank you for choosing to stay with us and for sharing your recent experience. It was a great pleasure to acknowledge that in general the stay was of your satisfaction, however we regret to read we were not fully able to meet your expectations at this time. We hope to be able to accommodate you again during your next visit to Milan, to prove you our high level of hospitality. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Reception staff needs customer training

Posted Aug 19, 2017
Cons: Reception's attitude
Location: China town
Roberta (reception) at checkout openly accused us of cheating the hotel out, when the error was between the hotel and Expedia. (Hotel didn't collect prepaid type of fare and Expedia confirmed in booking the fees are collected, as we booked 8,5 months in advance, I was sure it was all paid). It got finally resolved, me spending about 30 min on the phone with Expedia, but the whole impression of the hotel was ruined.
Comment from Hotel Management
Aug 23, 2017 by Mara Centurione - Room Division Manager, Hotel Management
Dear Valentina, Thank you for spending your time to share your experience with us regarding your last stay at Leonardo Hotel Milan City Center. We apologize if on this occasion, we have failed to reach your expectations but we can assure you that your experience is not indicative with our usual standard of service, quality and delivery. We do appreciate your comments, as this will hopefully enable us to do always better in the future. We hope to have the possibility to accommodate you once again. Best regards,
5 out of 5
by Alfredo

Bravo! Hotel Leonardo!

Posted Aug 2, 2017 on Hotels
Bravo! Great hotel and location!
Comment from Hotel Management
Aug 23, 2017
Dear Alfredo Thank you for this wonderful review shared with us, we are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated the hotel and its location. Looking forward to welcoming you back at your next visit in Milan Sincerely, Mara Centurione Room Division Manager
5 out of 5
by Jemma

Lovely one night stay

Posted Jul 21, 2017 on Hotels
Hotel was lovely, staff were friendly and helpful, breakfast was nice and varied.
Comment from Hotel Management
Jul 31, 2017
Dear Jemma, thanks so much for your lovely review, we were absolutely thrilled that you enjoyed your stay with us. Happy to know you enjoyed our breakfast service and the helpfulness of our team mebers at the Hotel. We’re all looking forward to welcoming you back again soon. Best wishes, Mara Centurione Room Division Manager
4 out of 5
by iréne

2 nights at Leonardo

Posted Jul 13, 2017 on Hotels
Good hotel with good service and standard in terms of price. Nice rooms and friendly staff. Very close to more than one metrostation. If you prefer to Walk you have nice restaurants within Everything to outside the door to 30 minutes. I recommend this as a "sleep and shower" hotel.
Comment from Hotel Management
Jul 31, 2017
Dear iréne, Thank you for taking the time to share your experience at Leonardo Hotel Milan City Center and especially for highlighting our central location, as well as our attentive, friendly service. We are glad that you enjoyed your stay with us and we look forward to welcoming you once again soon Warm regards, Mara Centurione Room Division Manager