Exterior

Reviews of Hampton Inn Portage

2.5 out of 5
Hampton Inn Portage
6353 Melton Rd, Portage, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 251 out of 639 reviews" "
Rating 8 - Good. 218 out of 639 reviews" "
Rating 6 - Okay. 101 out of 639 reviews" "
Rating 4 - Poor. 48 out of 639 reviews" "
Rating 2 - Terrible. 21 out of 639 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

HoffmanEstates

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Young

Traveled with partner, Traveled with pets
Liked: Staff & service
It was too dark to find the entrance.
Stayed 1 night in Mar 2024

6/10 Okay

Margaret

Traveled with family
Disliked: Property conditions & facilities
There were projects going on, made it appear dirty
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

8/10 Good

Oluwa Kemi

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karl

Stayed 1 night in Oct 2023

4/10 Poor

Brenda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Elevator was out without warning. We both have had our knees replaced. Way to hard to ho up to the 3rd flood using the stairs. Disabled couple came in after us same problem only he had a walker! They tried putting them on the 2nd floor!
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stop on my journey across the US
Stayed 1 night in Oct 2023

4/10 Poor

Vidhyadhar

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a Hampton - pathetic receptionist and service
We checked in around 8 pm. When I asked the receptionist for a luggage cart, she said it wasn’t there in a one sentence answer and after that she hasn’t replied to any of my questions. My booking was already paid through hotels.com app but the hotel charged me again the same price. They said it was an incidental fee but it wasn’t. Mats in the front lobby and breakfast area are stinky and emitting bad odour. Half of the room where we stayed was vibrating all over the night. Not sure what it was. I wouldn’t recommend this hotel to anyone.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Stayed 1 night in Oct 2023

6/10 Okay

Sylvia

Traveled with family
Disliked: Property conditions & facilities
It’s old looking and not renovated. Doesn’t mean it’s dirty. It looks abandoned But what do you expect for the price, right? Pool was excellent and warm and clean with towels Breakfast was very good with good coffee. Rooms were very clean I’d stay again. Only bc of the price
Stayed 1 night in Oct 2023

2/10 Terrible

Steven

Traveled with family
Liked: Cleanliness, staff & service
The first room we were given was missing the door security plate thus allowing the door to look unlocked. They changed our room and that door shut extremely hard due to the hinge being loose. We have stayed at this property on numerous occasions,and never gad any issues. I don't know if they are short on help but a screw driver would certainly go a long way into fixing some of these issues. We were extremely disappointed with these issues. The front desk staff was extremely apologetic and professional in dealing with our concerns. We will stay there again but will not return if these simpke issues throughout aren't resolved.
Stayed 1 night in Oct 2023

4/10 Poor

Craig

Disliked: Property conditions & facilities
No WIFI
WIFI did not work for entire stay. in 2023, being shut off from weather, road conditions, emails is not ideal
Stayed 2 nights in Sep 2023

2/10 Terrible

JUSTON

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Don

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip with our puppy. They had a large walking area for dogs. We did not hear any noise at night in our room . Everyone was cordial to the dogs. breakfast area was clean and the food was much better than most other places. The
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled and it wasn’t cleaned properly. The pool was dirty. The pool had accumulated dust and other partials and it was not being cleaned at all. The coffee station was wiped down with dirty rags. The sink in the bathroom was clogged and the bathroom was not cleaned upon our arrival. There were people outside begging for money and it felt unsafe. The front staff did not know how to check us in and we were double charged. Once by Expedia which was our original firm of payment and then again by the hotel.
Stayed 3 nights in Sep 2023

6/10 Okay

Sunil

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff members were friendly and helpful but the cleanliness of properly is not meeting Hilton standards
Stayed 1 night in Aug 2023

6/10 Okay

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff is efficient and friendly. The sheets had stains on them. The carpeting is worn and could use replacing.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it
I recently stayed 4 nights in this hotel and it was not worth the cost. The one positive is the location. The negatives: the TV in the room didn’t work, notified staff 3 separate times and it was never addressed. The Wi-Fi signal was so weak I couldn’t stream to my own devices. All of the staff I interacted with acted like I was interrupting their day (the one at the desk when I checked in looked like I woke her up) and were quite rude. The room wasn’t the cleanest and smelled like stale cigarette smoke and had a strong “chemical” odor (melted plastic?), both of which improved with some Lysol spray and Clorox wipes. The parking lot is quite dark and isolated when coming in alone late at night. Overall it wasn’t a good experience and I will find another hotel the next time I’m in Portage
Stayed 4 nights in Aug 2023

2/10 Terrible

Jody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jill

Traveled with family
Liked: Room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool was green and elevators and common areas could be cleaner
Stayed 1 night in Aug 2023

6/10 Okay

Azadeh

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Wish we’d have stayed elsewhere….
Bed was very comfortable, but the shower was less than clean. The elevator was run down. The hallway reeked of cigarette smoke. The women’s restroom on the first floor was in serious need of repair. The poor girl running the breakfast area was struggling to keep everything filled up. Overall, this was probably the worst Hampton Inn we’ve seen.
Stayed 1 night in Aug 2023

8/10 Good

Matheus

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good experience. Could be cleaner but served our purpose really well. Would come back.
Stayed 1 night in Jul 2023

4/10 Poor

Shelley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is run down and was missing many items in the room. I had a much better stay at the Super 8 for half the price.
Stayed 1 night in Jul 2023

4/10 Poor

Anatolii

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
We got a room with dirty beds and bad air conditioner. After room replace we got broken door and beds with stains that apparently do not wash off. I will not use Hampton Inn in future
Stayed 2 nights in Jul 2023

2/10 Terrible

Sally

Stayed 1 night in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Mauricio

Stayed 1 night in Jul 2023

4/10 Poor

Gwen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was unfriendly. Pool area was extremely hot and the staff said the room temperature could not be regulated. Pool was not clean with clumps of hair in the water. Door to access the pool area was broken and staff stated we must leave it propped open to prevent being locked in. Hallways and elevators smelled strongly of smoke, which triggered my child's asthma. No telephone in the room as a means to contact the front desk. No wash cloths or shampoo in the bathroom and very few towels. Bathtub very stained. Extremely disappointed as I thought I could count on quality at a Hampton.
Stayed 1 night in Jul 2023

4/10 Poor

Jamie

Traveled with family
Liked: Staff & service
Disliked: Room comfort
The staff was very friendly and nice but it the elevators were not working and the air in our room didn't work. It was really hot and I am going to try and cancel the hotel for the way back if possible.
Stayed 1 night in Jul 2023

6/10 Okay

Kristin

Traveled with family and small children
Disliked: Property conditions & facilities
The bell hop was broken and no one wanted to help. I asked for restaurant recommendations and was blown off saying there was nothing "good" around.
Stayed 1 night in Jul 2023

8/10 Good

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast bar was pretty sparse. Only a few apples but no other fruit. One hot option with the powdered eggs. Waffle maker was not working.
Stayed 1 night in Jul 2023

6/10 Okay

Bahram

Stayed 1 night in Jul 2023

4/10 Poor

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed the place was outdated dirty and should no way be affiliated with the Hampton that's what I thought what I was getting when I showed up and it was more like a run-down Days Inn I'll be emailing corporate
Stayed 1 night in Jul 2023

2/10 Terrible

Gigi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
front clerk had a really bad attitude ,had us down for the wrong room. dirty and the air did not work in the room. elevator broke down.
Stayed 2 nights in Jul 2023

6/10 Okay

JONG HYUK, GLENVIEW

Liked: Staff & service
It is okay to stay a night.
Stayed 1 night in Jul 2023

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
check in was over 2 hours late. The bathroom was not properly cleaned. (toothpaste on the front of vanity. broken hanger under the vanity.) Door to our room would not latch. (was just told pull harder). Handle to the door was loose and had to lift it up to get it to latch.
Stayed 1 night in Jul 2023

10/10 Excellent

Tim, Easton

Stayed 1 night in Jul 2023

6/10 Okay

jeffrey m

Traveled with family
Not a Great Value
Not the best service. Had to check in late because rooms weren't ready, AC in room barely worked. We stayed here because we wanted to be close to Dunes NP, but overpriced for condition & service.
Stayed 1 night in Jul 2023

6/10 Okay

Josh

Traveled with family
Stayed 1 night in Jul 2023

4/10 Poor

Loordes

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator broke. Ice machine not working on floor. Someone else's clothes left in closet. Bad attitude from staff. Pool had nasty film in water. Not enough breakfast for the amount of people at hotel. Paid over $600 for a place not worth the money!!!
Stayed 1 night in Jun 2023

4/10 Poor

Ann

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheet curtains are filthy, curtain header falling down, the air is not working right, Complained to front desk, said she would work on it, never heard back. Older facility, tub obviously worn. Overall doesn’t seem well-cared for.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness
Clean
Stayed 1 night in Jun 2023