Ratings based on 89 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hotel needs a lot of work.

Posted Jun 24, 2017
You can see hotel in process of getting a facelift but not a construction worker in site the 4 days we were there. Construction materials took up all parking spots in the back, nowhere to park in the evening. The breakfast was less than mediocre and not fresh. You could see straight through the outside from the air conditioning unit in our room. Won't be back.
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Chrisula Webb
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 23, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

The best hotel in the area.

Posted Mar 19, 2017
Pros: Its location and its cleanliness.
Cons: One of my towels had a stain (I'm very picky about this though).
Location: ENMU and Greyhound stadium are a couple of feet away from the hotel.
This hotel is the best in Portales. The staff is kind and amicable, the facilities are beautiful, and it is located a couple of feet away from Eastern New Mexico University.
Comment from Hotel Management
Mar 23, 2017 by Chrisula Webb, Hotel Management
Dear Rod, Thank you so much for your kind words about the staff, I will make sure to pass this along. We look forward to seeing you again next time you are in town. Chrisula Webb General Manager
5 out of 5
by GARY

Posted Mar 17, 2017 on Hotels
Hotel was under renovation but staff more than compensated. They were considerate and didn't inconvenience the guests. The woman running the breakfast bar was the friendliest and most gratuitous person I've ever encountered in that position in any other hotel. Kudos for her top notch attitude.
Comment from Hotel Management
Mar 23, 2017
Dear GARY, We are extremely pleased to hear you enjoyed your stay with us, we take great pride in our customer service. See you next time. Chrisula Webb General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Traveling through the state.

Posted Mar 14, 2017
Very happy with our stay at this hotel. Staff very friendly, hotel clean and comfy. The hotel accommodated my service dog which was huge for me.
Comment from Hotel Management
Mar 17, 2017 by Chrisula Webb, Hotel Management
We are pleased to hear you enjoyed your stay with us and appreciate your loyalty. A positive guest experience is something our staff takes great pride in. We look forward to seeing you again in the future. Sincerely, Chrisula Webb General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Under renovation now, comfortable, expected more

Posted Feb 26, 2017
Pros: Bed was comfortable.
Cons: Shower. Shower. Shower. The water pressure in sink and toilet were very strong, shower was not. Disappointing.
Location: There is not much to do in this town. We were visiting for a collegiate softball series. Roosevelt Brewing Co. was a highlight of the trip.
Hotel staff was great, very helpful. Location was where we wanted it to be, very close to ENMU. Room and bed were comfortable. The shower had hardly any pressure however which made it challenging to use. Wifi worked well, breakfast was good, consistent with this brand.
Comment from Hotel Management
Mar 3, 2017 by Chrisula Webb, Hotel Management
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay and look forward to seeing you again next time you are in Portales, NM. Thank you, Chrisula Webb
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
The room were decorated beautifully and the beds were very comfortable.
Comment from Hotel Management
Feb 15, 2017 by Chrisula Webb, Hotel Management
We are glad to hear that you enjoyed our hotel and look forward to seeing you again next time you are in town. Chrisula Webb General Manager
2 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
being remodeled moldy musty smelling and expensive.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Chrisula Webb General Manager
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
In middle of remodel
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Chrisula W. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Powhatan, VA

Nice hotel close the university campus.

Posted Dec 4, 2016
Pros: Room and breakfast
Location: This is a small town, but near the university which has museums.
Nice, clean rooms with a refrigerator. Close to many restaurants in Portales. Free breakfast, too.
Comment from Hotel Management
Dec 23, 2016 by Chrisula Webb, Hotel Management
Catherine, We are pleased to hear that we met your expectations and look forward to seeing you again next time your travels bring you to Portales, NM. Chrisula Webb General Manager