Ratings based on 85 Verified Reviews

4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

The best hotel in the area.

Posted Mar 19, 2017
Pros: Its location and its cleanliness.
Cons: One of my towels had a stain (I'm very picky about this though).
Location: ENMU and Greyhound stadium are a couple of feet away from the hotel.
This hotel is the best in Portales. The staff is kind and amicable, the facilities are beautiful, and it is located a couple of feet away from Eastern New Mexico University.
Comment from Hotel Management
Mar 23, 2017 by Chrisula Webb, Hotel Management
Dear Rod, Thank you so much for your kind words about the staff, I will make sure to pass this along. We look forward to seeing you again next time you are in town. Chrisula Webb General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Traveling through the state.

Posted Mar 14, 2017
Very happy with our stay at this hotel. Staff very friendly, hotel clean and comfy. The hotel accommodated my service dog which was huge for me.
Comment from Hotel Management
Mar 17, 2017 by Chrisula Webb, Hotel Management
We are pleased to hear you enjoyed your stay with us and appreciate your loyalty. A positive guest experience is something our staff takes great pride in. We look forward to seeing you again in the future. Sincerely, Chrisula Webb General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Under renovation now, comfortable, expected more

Posted Feb 26, 2017
Pros: Bed was comfortable.
Cons: Shower. Shower. Shower. The water pressure in sink and toilet were very strong, shower was not. Disappointing.
Location: There is not much to do in this town. We were visiting for a collegiate softball series. Roosevelt Brewing Co. was a highlight of the trip.
Hotel staff was great, very helpful. Location was where we wanted it to be, very close to ENMU. Room and bed were comfortable. The shower had hardly any pressure however which made it challenging to use. Wifi worked well, breakfast was good, consistent with this brand.
Comment from Hotel Management
Mar 3, 2017 by Chrisula Webb, Hotel Management
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay and look forward to seeing you again next time you are in Portales, NM. Thank you, Chrisula Webb
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
The room were decorated beautifully and the beds were very comfortable.
Comment from Hotel Management
Feb 15, 2017 by Chrisula Webb, Hotel Management
We are glad to hear that you enjoyed our hotel and look forward to seeing you again next time you are in town. Chrisula Webb General Manager
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
In middle of remodel
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Chrisula W. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Powhatan, VA

Nice hotel close the university campus.

Posted Dec 4, 2016
Pros: Room and breakfast
Location: This is a small town, but near the university which has museums.
Nice, clean rooms with a refrigerator. Close to many restaurants in Portales. Free breakfast, too.
Comment from Hotel Management
Dec 23, 2016 by Chrisula Webb, Hotel Management
Catherine, We are pleased to hear that we met your expectations and look forward to seeing you again next time your travels bring you to Portales, NM. Chrisula Webb General Manager
4 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
good no frills hotel but lack of competition in the local area leads to overpricing
3 out of 5
by A verified traveler

Posted Oct 13, 2016 on Hotels
The hotel was/is under renovation. Smelled of paint and other solvents. Lots of work being done to upgrade but in the meantime it was sort of paint splattered. Breakfast was good and staff was helpful. Also hotel is next to train track and I was awakened around 4am with bed shaking and train horns.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Chrisula W. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a small town

Posted Oct 3, 2016
Was a nice hotel except the elevator was broken and had to drag luggage up 3 flights of stairs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilliard, OH

Great stay!

Posted Jul 21, 2016
No complaints. We try to always stay at a Holiday Inn Express because we know they will always be great! This was no disappointment. It was very nice to find a superb hotel in such a very small town.