Ratings based on 131 Verified Reviews

3.4 out of 5
73% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel !

Posted Mar 28, 2017
Like staying here when in area . Good continental breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Interesting Staff

Posted Mar 15, 2017
When your staff member realized I lived in Las Vegas, NV he said "I never want to go to Las Vegas, it's full of prostitutes & sinners." He might as well of called my 12 year old daughter (who was standing next to me) and I prostitutes. I have a respectable job & think the staff should be coached on things you say to guest and things you keep to your self. Not impressed.
Comment from Hotel Management
Mar 16, 2017 by Anai Jimenez GM, Hotel Management
Dear Lucy, Let me begin by apologizing for the rude comment one of my staff members said. It is certainly not acceptable, and rest assured that this issue will be looked into as soon as possible. I will be holding more staff meetings to insure that this never happens again. Lucy, i do hope you return one day here at the Super 8 in Portales NM. and give us another chance to show to you how Super my staff can be.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Hotel stay

Posted Mar 6, 2017
My stay was great and it's close to the university I could walk. Felt very comfy.
5 out of 5
by karina

This traveler left a rating score only Posted Dec 27, 2016 on Hotels
1 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
I would not stay at this hotel again. It has gone downhill. The room was ok, but cold shower and water trickled. Poor sounproofing heard traffic and people all night long. The area for btreakfast was small and poor choice of food. No staff was watching the area so they kept running out of items and service was poor.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Dear Traveler, First off I apologize for your disappointment. I hate to hear of a guest that was unhappy. It makes me unhappy as well. I will address this directly with my staff. We are very sorry that you found the hotel to be noisy during your stay, and we hope that you will return to allow us the opportunity to provide you with the quality stay that you so richly deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Portales NM

Posted Nov 30, 2016
Pros: room spacious, clean amenities adequate. close to my place of work
Cons: again, the Direct TV cable programming was awful. Don't know if they have any other choices there
Location: I was there for business - the University and the hospital are right next to the hotel practically, 'downtown' is not far, the stadium is right across
Generally the Super 8 at Portales is more expensive than it is worth for the class of hotel but becasue the only other decent motel in town is a Holiday Inn which is very expensive, you are obliged to stay there. This class of hotel would be cheaper elsewhere. However it was clean and fine - no problem. It is in a rather isolated place and they use Direct TV - perhaps they have no other chose for cable but the choice of programs was atrocious
Comment from Hotel Management
Dec 6, 2016 by Anai Jimenez GM, Hotel Management
Dear Traveler, Thank you for taking your time to write this review of our property, your comments are very much valued. I am sorry to hear that our direct TV did not meet your needs, I do apologize for that. On another note thank you so much for the positive comments on our hotel, it makes me happy to hear that we were at a perfect location for your place of work. Hope to see you again. Kind Regards,
3 out of 5
by A verified traveler

Orca

Posted Nov 28, 2016 on Hotels
As advertised. Nothing horrible, nothing fantastic. Adequate for an overnight stay.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Orca, Thank you for taking the time to write us a review. We hope you will let us get the chance to be Fantastic the next time around. Have a wonderful day =)
4 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Hotel is ok
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent hotel and staff!

Posted Nov 10, 2016
Location: College and business district located less than 1 MI away. Plenty of restaurants close by.
Our room was neat and very clean! Spent 2 nights. Great direct TV and staff/room service was great. Also got room at great rate! Would recommend this hotel to anyone.
Comment from Hotel Management
Nov 16, 2016 by Anai Jimenez GM, Hotel Management
Dear Jim, We appreciate your positive feedback about our hotel. I am very pleased to hear that our staff made your stay pleasant. Thank you for staying at our Super 8 in Portales NM.
4 out of 5
Recommended
for Everyone
by A verified traveler from nm

nice close to football field

Posted Sep 12, 2016 on Orbitz
Pros: clean and well run
great location for what we were in town for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!