Hotel's value does not match price paid
Posted Mar 18, 2017
I found it odd that upon my arrival around 23:00 hrs, Tiffany, a young front desk attendant, was not aware of my reservation and had no visibility in the system to it. She made a great effort to check me in without much delay but she had to phone the hotel owner to make sure she did everything ,right. She was courteous and apologetic. In the morning, I left my room around 08:30 hrs to enjoy the provided breakfast. The first person I met in the hallway leading to my room was the General Manager, Danielle, who proceeded to tell me her frustration with her front desk employee's lack of knowledge on how to do a proper check-in and collect credit information. She was terribly concerned about me checking-out before she could obtain my credit card and reiterated at least three times that she would take the room charge out of her employee's paycheck.
Danielle lack professionalism and failed to ask the most simple of questions to her guest: Hello Sir, How was your room? Did you sleep well? Instead, she vented her frustrations at me about the way her employee performed her duties.
On my way out, I did provide her with my credit card, but politely also gave her constructive criticism. I told her that perhaps she needs to give more thorough training to her employees and pay more attention to the comfort and experience of her guests at her facility.
For this reason, and for the reasons I state above regarding the quality of the facility, I cannot recommend this hotel to anyone.