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Reviews of Embassy Suites by Hilton Portland Downtown

4 out of 5
Embassy Suites by Hilton Portland Downtown
319 SW Pine St, Portland, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 553 out of 1003 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 247 out of 1003 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 101 out of 1003 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 54 out of 1003 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 48 out of 1003 reviews" "
" "2 - Terrible 5%

8.7/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stacy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property and the staff was very helpful but the price of parking on top of the price of the hotel was unexpected and quite high
Stayed 2 nights in Jun 2023

10/10 Excellent

KAREN, ALBANY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Embassy Suites for the proximity to Starlight Parade. Nice to have access to our room early along with early parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, super friendly and helpful staff. Everything is near by.
Stayed 1 night in Jun 2023

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint we had was the pool was so cold ! But overall the stay was excellent . I was impressed by the young man that checked us in was excellent . It is a luxury hotel ..
Stayed 3 nights in May 2023

10/10 Excellent

Trent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the history and architecture of the hotel The rooms where spacious, clean and luxurious. We cant wait till we make a return trip to Portland.
Stayed 1 night in May 2023

10/10 Excellent

Richard, Lynnwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in downtown Seattle. Lots of great restaurants nearby.
Stayed 1 night in May 2023

10/10 Excellent

Edlyn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This might be the most beautiful hotel I have ever stayed in. I learned this is the oldest hotel in the Pacific Northwest. The architecture is amazing, the king suite was FABULOUS and the pool/hot tub were great! I highly recommend this hotel.
Stayed 1 night in May 2023

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Amoreena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

HAROLD, Federal way

Liked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

Virgil

Liked: Staff & service
The shower gel was empty, the top of the shampoo dispenser was broken off so you could not use the shampoo, there was trash on the floor that had not been vacuumed after the prior guest, and the blanket said to be in the drawer underneath the TV was missing so we had to call the front desk and ask for one to be brought up. Not the usual 4-star hotel I am used to staying at.
Stayed 1 night in May 2023

10/10 Excellent

Lisa

Stayed 1 night in May 2023

8/10 Good

Dan, Redmond

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
This former gem of a hotel is being spoiled by the dirty and unsafe area that downtown Portland has become. The last time we visited was in Dec 2019 just before the pandemic and unfortunately the situation has completely reversed. A former bustling area busy with activity is now much less inhabited, with people in need of care and attention roaming the streets and doing drugs. It's unfortunate.
Stayed 1 night in May 2023

8/10 Good

Ruby, Godfrey

Traveled with partner
Liked: Cleanliness, staff & service
It is a nice property, just in a questionable location. It is an older building but the renovation makes it quaint. The morning breakfast was very enjoyable, however, the evening reception could have been a little more satisfying. Plus the music in the evening was overwhelming making it difficult to carry on a conversation.
Stayed 2 nights in May 2023

10/10 Excellent

ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALWAYS STAY HERE, LOVE THIS PLACE
Stayed 1 night in Apr 2023

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was beautiful, the suite was spacious and very comfortable and the staff were friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Stacey

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
This hotel is in close proximity to transport and attractions. It has an onsite restaurant and a cocktail hour. It was clean, well appointed and had good noise reduction. Although Portland has a large homeless population the area at the hotel entrance was clean and well kept. I would definitely stay here again.
Stayed 2 nights in Apr 2023

4/10 Poor

Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was rough room not ready at 4 when check in is 1 hour wait but they up graded us and got us in on time
Stayed 1 night in Apr 2023

8/10 Good

Amber

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Rooms need updating but overall we’re nice the area surrounding the property is less desirable.
Stayed 1 night in Apr 2023

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the happy hour & complimentary breakfast.
Stayed 1 night in Apr 2023

4/10 Poor

JING

Stayed 1 night in Apr 2023

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Devon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay over Easter weekend 2023. Good value for the money in our 1 br suite, and the free breakfast and evening reception were both great! There is a lot of homelessness at the North end of downtown these days so walking in the area was a bit sketchy / dirty for sure, but that's obviously a larger problem and no fault of this hotel's. Would stay again all things considered.
Stayed 3 nights in Apr 2023

4/10 Poor

david

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The room was fine however when we checked in we were asked if we wanted housekeeping the following day…we did but the room was not cleaned. When we contacted the desk someone brought up towels; no refresh of coffee etc, no made bed. Also there was a loud party for over an hour of about 16 people on our floor which was never dealt with. The people were out inthe hall etc. Very inconsiderate.
Stayed 2 nights in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full refund
Stayed 2 nights in Apr 2023

10/10 Excellent

EDGAR, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Portland. Great breakfast is included. A bit sketchy surroundings with a lot of homeless people. Staff is wonderful and very helpful.
Stayed 1 night in Apr 2023

2/10 Terrible

Andrew

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its a really cool building, the staff were nice, the restaurant inside the hotel was good. But...our room had wet and moldy tissues, tons of ants in the carpet, and food/mold in the pull out couch. There was water damage and mold in the bathroom. It felt unhealthy at best.
Stayed 2 nights in Apr 2023

8/10 Good

Shadi

Liked: Cleanliness, staff & service, amenities
Was okay, not having toothbrushes and microwave, no water bottles, not well equipped.
Stayed 2 nights in Mar 2023

6/10 Okay

Karen

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great hotel
Stayed 1 night in Mar 2023

8/10 Good

Stefanie

Traveled with family
Liked: Staff & service, amenities
Staff were friendly and accommodating. Breakfast was AMAZING! Hotel itself was a little rundown. We had a queen suite— which was really cool (two queen beds in a bedroom, plus a separate living room with a pull out bed and separate lounge chair). Area around the hotel was dirty and felt unsafe. Parking was expensive and the lot was dirty and a bit scary.
Stayed 1 night in Mar 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby, helpful staff and great location
Stayed 1 night in Mar 2023

8/10 Good

Zac

Liked: Amenities
Stayed 1 night in Mar 2023

10/10 Excellent

Nickola, San Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was great for easy access to the lite rail train system and central to a lot of great dining options. Unfortunately, this area of downtown Portland has a lot of challenges with the homeless population that can impact security and safety.
Stayed 4 nights in Mar 2023

2/10 Terrible

Jaspal

Traveled with group
Disliked: Staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Richelle

Stayed 1 night in Mar 2023

10/10 Excellent

Frances Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is so grand. I love the breakfast to order and cocktail hour. Centrally located.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jagat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Matthew

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was nice, but just a few feet away there are a lot of homeless people. We won't be coming back to this area again.
Stayed 1 night in Mar 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was wonderful and super helpful. Breakfast was great and beds were comfy. Parking was terrible and elevator broke during stay. Area around hotel was sketchy with lots of homeless people.
Stayed 8 nights in Mar 2023

6/10 Okay

rosemary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The facility was nice, employees were amazing but our room was dirty, the remote had food all dried up on it, the countertops in bedroom and living area were dirty, the foot stool was dirty, disappointing
Stayed 1 night in Mar 2023

6/10 Okay

Stephan, Albany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is aging and I was unable to get our room until 5pm. I know check in was at 4 but it pinned me in the lobby where i could not be in the pool with my daughter. Staff was friendly, Room was great, love the happy hour. Portland was messy, tons of homeless. Made us feel uncomfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Jeff

Stayed 1 night in Mar 2023

10/10 Excellent

joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Our stay was wonderful. Super clean. Awesome room. Exceptional customer service. Great breakfast
Stayed 1 night in Mar 2023

10/10 Excellent

beniamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was just great Thank you
Stayed 1 night in Mar 2023

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

6/10 Okay

Daren

Traveled with family
Disliked: Staff & service, property conditions & facilities
Property is a little "long in the tooth". I understand its maybe some type of historical bldg, but it borders on dirty
Stayed 3 nights in Feb 2023

10/10 Excellent

Shane

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pallace not embassy
It was impressive didn't really feel like an embassy but more like a fancy pallace. With great hospitality. Staff went above and beyond to make your stay great.
Stayed 4 nights in Jan 2023

10/10 Excellent

Cedella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous interior! Front desk staff was very helpful and nice.
Stayed 1 night in Feb 2023

6/10 Okay

Crystal

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023