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Reviews of Embassy Suites by Hilton Portland Downtown

4 out of 5
Embassy Suites by Hilton Portland Downtown
319 SW Pine St, Portland, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 561 out of 1003 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 241 out of 1003 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 103 out of 1003 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 52 out of 1003 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 46 out of 1003 reviews" "
" "2 - Terrible 5%

8.7/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby, helpful staff and great location
Stayed 1 night in Mar 2023

10/10 Excellent

Nickola, San Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was great for easy access to the lite rail train system and central to a lot of great dining options. Unfortunately, this area of downtown Portland has a lot of challenges with the homeless population that can impact security and safety.
Stayed 4 nights in Mar 2023

2/10 Terrible

Jaspal

Traveled with group
Disliked: Staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Frances Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is so grand. I love the breakfast to order and cocktail hour. Centrally located.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jagat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Matthew

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was nice, but just a few feet away there are a lot of homeless people. We won't be coming back to this area again.
Stayed 1 night in Mar 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was wonderful and super helpful. Breakfast was great and beds were comfy. Parking was terrible and elevator broke during stay. Area around hotel was sketchy with lots of homeless people.
Stayed 8 nights in Mar 2023

6/10 Okay

rosemary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The facility was nice, employees were amazing but our room was dirty, the remote had food all dried up on it, the countertops in bedroom and living area were dirty, the foot stool was dirty, disappointing
Stayed 1 night in Mar 2023

6/10 Okay

Stephan, Albany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is aging and I was unable to get our room until 5pm. I know check in was at 4 but it pinned me in the lobby where i could not be in the pool with my daughter. Staff was friendly, Room was great, love the happy hour. Portland was messy, tons of homeless. Made us feel uncomfortable.
Stayed 1 night in Mar 2023

6/10 Okay

Daren

Traveled with family
Disliked: Staff & service, property conditions & facilities
Property is a little "long in the tooth". I understand its maybe some type of historical bldg, but it borders on dirty
Stayed 3 nights in Feb 2023

10/10 Excellent

Cedella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous interior! Front desk staff was very helpful and nice.
Stayed 1 night in Feb 2023

6/10 Okay

Crystal

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

jose, Roseville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely maintained older hotel with all the Embassy Suites amenities.
Stayed 2 nights in Feb 2023

10/10 Excellent

Bryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the old time feel of the hotel. Outside area of downtown Portland is sadly filled with homeless camps and drug use. Embassy does an excellent job of keeping the hotel seperate from these issues though.
Stayed 2 nights in Feb 2023

6/10 Okay

Melanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Great rooms, nice staff. The pool and hot tub were very dirty and yucky.
Stayed 2 nights in Feb 2023

10/10 Excellent

cris

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with our room, but the kind staff corrected it and made sure my family was well comfortable.
Stayed 3 nights in Feb 2023

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Windows were obscured by hvac vents. I will stipulate that I want a room on a higher floor in the future. I was on 2nd floor and need to be on 3rd for a window that looks outside. It felt somewhat claustrophobic.
Stayed 1 night in Feb 2023

10/10 Excellent

Ryan

10/10 Excellent

Lee

Traveled with family and small children
Liked: Staff & service
We had a great stay. We will be back!
Stayed 1 night in Feb 2023

8/10 Good

Victorie, Anchorage

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool building. Nice staff.
Stayed 3 nights in Feb 2023

10/10 Excellent

Michele

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Dvir

Stayed 1 night in Jan 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Happy hour and breakfast was included. Good location. That part of downtown unfortunately can be a little scuzzy due to the homeless population. 😕
Stayed 1 night in Jan 2023

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were amazing. The area that the hotel is situated in is scary and not somewhere I would walk alone anytime of the day. I was very disappointed with the pool area as it was freezing cold, dirty and if it was open out of order.
Stayed 2 nights in Jan 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wade welcomed us into the hotel and then took care of all of our requests throughout our stay. The hotel was beautiful, only disappointment was that the hot tubs were not working during our stay. The evening reception was unexpected and so lovely each evening. We all enjoyed the made-to-order omelets in the spacious breakfast area. We will definitely be returning!!
Stayed 3 nights in Jan 2023

8/10 Good

Tyrone

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Hotel was clean, spacious and accommodating. However, the parking caught me off guard. Staff did not inform me that parking in the ramp directly across the street was $45. I get paying for convenience…but this parking ramp was horrendous. It felt like I was gonna catch something as soon as I walked into the elevator. Trash, debris, used masks, half full coffee cups, broken floor numbers and the smell of piss inside the elevator had me second guessing my choice. There is a terrible homeless issue in this area (which I’m not turned off by), but I feel the staff should do a better job keeping the homeless out…or at minimum, clean up after the homeless if they trash there property. However, If your lucky enough to make it inside the hotel without being asked for money or cigarettes, the price you pay is worth it. Lobby is beautiful, couple restaurants, decent workout facilities (only issue is the gym is inside the pool area, so if you wanna get a early workout in, you need to ask security to let you in). Best part is the complimentary HH and breakfast. The omelette lady has 23 years of experience…and you can definitely tell. One of best I’ve ever had. I told her she needs to be working on a resort on a island somewhere...front desk ladies were also very helpful. Overall… it was a great experience. Just need to clean up that parking ramp/elevator. Or lower the price so people don’t get offended for paying that much to park for just for horrible facilities.

10/10 Excellent

Gifford H, Waipahu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The former Multnomah Hotel is now a Hilton Embassy Suites. Rooms are large and spacious. I found what I needed, including a refrigerator and microwave. Staff is helpful and polite. The hotel lobby is the main focal point. A throwback to the grand hotels at the turn of the century.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Shu

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2022

10/10 Excellent

Ryan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
the rooms were quite larger than what I had expected. Loved that.

2/10 Terrible

I HSUN

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not recommend for family with kid.
Room was not ready when we arrived at 7:30pm, waited for almost an hour to check in. Parking lot stinks (urine and marijuana) and no electric car charger as hotel told us so.
Stayed 1 night in Dec 2022

6/10 Okay

Leif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the hottubs were not working.
Stayed 1 night in Dec 2022

8/10 Good

KATRIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

massimo

Stayed 1 night in Dec 2022

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Had allergies in our room and then found an old dog poo under the bed. Complained to management, who said they'd clean it up and refund our parking charge. They never cleaned it up and never refunded the parking charge.

10/10 Excellent

Terah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic and helpful staff. Beautiful hotel, highly recommended for families.

8/10 Good

Negar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The were nice and accomplished. Glad we could take our little dog . The pool was nice and clean, breakfast was great . The mattresses and blankets and pillows for the pull out couch was super old and used . Pillows kind is flat . Very nice otherwise
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Breakfast was great, but there was hair in my bed and all over in our bathroom that was long and dark and I’m a blonde. It was gross and I would’ve complained if the guy who took my check out call hadn’t hung up on me.
Stayed 1 night in Dec 2022

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, loved the stay. It is an incredible deal for a downtown, walkable location to everything you want to see in downtown and the Pearl District. Easy access to and from Union Station, Powell's, Voodoo Donuts, Waterfront Park, incredible sushi, brunch, etc. nearby. The pool, sauna, and hot tub were great; morning breakfast omelette was delicious. Gorgeous lobby that felt luxurious every day. Everyone was extremely friendly and helpful when asked. We had such a great vacation. The downsides: - This is likely all Embassy Suites post-COVID, but we did need to ask for anything we needed, even reminding to bring a mug with coffee to the room, or to have towels replaced at the pool. - The homeless situation in Portland is worse than in Seattle and San Francisco, if not by scale, then lack of clean-up in parks and on sidewalks. I feel like Portland needs to help their downtown businesses corral poor people into more manageable areas so it can be cleaned. We did not feel unsafe--we were only asked politely for money and not that often--but it isn't the cleanest situation for anyone involved.

10/10 Excellent

Dustan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Samantha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, we self parked in the garage so we wouldn't have to leave our car on the street. The sign at the garage said $43/night, but turned out to be $45 so just FYI. Also, we purposefully booked this hotel for the pool. The pool water was an OK temp, but the pool room was chilly which made swimming less pleasant. I was bummed and might not book again because of that. Otherwise, our room was good!

8/10 Good

Elia

Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Staff were very very nice and accommodating. However, the area around downtown Portland is sketchy at best. There were 2 shootings right outside our hotel over the 2 days we were there.
Stayed 1 night in Dec 2022

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Portland
Comfortable and gorgeous historic hotel. We'll definitely be back.
Stayed 1 night in Dec 2022

8/10 Good

Enid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Dec 2022