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Reviews of Aloft Portland Airport at Cascade Station

3 out of 5
Aloft Portland Airport at Cascade Station
9920 NE Cascades Parkway, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie, Bend

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable hotel with bar in an area we really like, Cascade Station. Comfy bed and nice room
Stayed 1 night in Apr 2024

10/10 Excellent

JASON, Maple Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Paulo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at this hotel. The Front desk proactively offered us for an early check-in! The room and lobby are very clean and we received a voucher for free breakfast just by signing up for Marriott membership. We live in Seattle and we do go to Portland frequently so we will definitely book at this hotel again.
Stayed 1 night in Apr 2024

4/10 Poor

Bruce

Traveled with partner
Disliked: Staff & service, amenities
There were several issues encountered during our one night stay. The heater in our room was very loud, and cycled almost continously to maintain 68 degrees. The drain in the bathroom sink was fully plugged. The room layout almost works. No microwave, there was a very small fridge on the floor under bathroom sink area. Floor to ceiling frosted glass shower window, and bathroom lighting illuminates sleeping area when on. Mostly clean, not too bad overall, some older (bugs in them) spiderwebs on ceiling/wall corners. Room condition overall not bad, not great. With that said, the biggest issue by far was having room service enter our room 2 times while I was sleeping all before 9am, with checkout at noon. To be clear there was not, a do no do not disturb sign on the door either time. I admit this was a mistake on our part.However, we've never encountered this issue before, and we were only there overnight and had not checked out yet, and this was all before 9am. One time is a mistake. Two times indicates a communication issue at the very least.
Stayed 1 night in Apr 2024

10/10 Excellent

Joe, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aloft on Apr 9, 2024
Thank you for the kind score!

10/10 Excellent

Jacquelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of service did not end at check out. The staff where friendly and helpful hours after my check out. Best stay ever.
Stayed 1 night in Mar 2024
Response from Aloft on Apr 4, 2024
Thank you for the great review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aloft on Mar 11, 2024
5 out 5 is best!!!!

10/10 Excellent

Jolee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aloft on Feb 21, 2024
Thank you for the great rating.

10/10 Excellent

Penny

Stayed 1 night in Jan 2024
Response from Aloft on Feb 21, 2024
Miss you already!

8/10 Good

william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aloft on Feb 21, 2024
Thank you for being our guest.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and convenient location
Super friendly staff - they were great. Hotel is perfectly functional and met our needs. Nothing fancy but we weren’t expecting that so we are totally satisfied.
Stayed 2 nights in Dec 2023
Response from Aloft on Jan 5, 2024
thank you for the great review, come back soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aloft on Jan 5, 2024
10 is Best!!!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Aloft on Dec 29, 2023
Thank you for the wonderful rating!

6/10 Okay

Alice

Stayed 1 night in Dec 2023
Response from Aloft on Dec 29, 2023
Thank you for being our guest, come back soon.

10/10 Excellent

Vladimir

Stayed 1 night in Dec 2023
Response from Aloft on Dec 22, 2023
Thank you for being our guest, we love happy customers.

10/10 Excellent

Jae Youn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Aloft on Nov 30, 2023
Thank you for the great review.

10/10 Excellent

RONALD, NAPLES

The pull down equipment in fitness center was broken but everything else was wonderful
Stayed 1 night in Nov 2023
Response from Aloft on Nov 21, 2023
Thank you for the kind feedback, we appreciate having you as our guest.

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service
Two areas need improvement. The bed was uncomfortable and throughout the entire night a mechanical noise made it difficult to sleep. The bar, for some reason, did not have many food options. The bar tender indicated there was suppose to be a delivery that day, but it never happened.
Stayed 1 night in Nov 2023
Response from Aloft on Nov 7, 2023
Hi Bob, sincere apologies for the shortcomings. We greatly appreciate your patronage and feedback.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Aloft on Nov 2, 2023
Thank you for being our guest.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aloft on Nov 1, 2023
Love happy customer, thank you for being our guest!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay near airport!
Stayed 1 night in Oct 2023
Response from Aloft on Oct 30, 2023
Wonderful feedback, thank you for being our guest.

10/10 Excellent

Carlye

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aloft on Oct 23, 2023
Awesome score, love it!

8/10 Good

Gary, Springfield

Traveled with family
Liked: Cleanliness, staff & service
Very clean. Rooms have lots of wear apparent. no microwave but a coffee machine. comfortable bed. Very quiet as hotel census seemed low. You'll love the robot that cruises the parking lot to make sure you paid the $9 parking fee. Quite cute. Nice staff.
Stayed 1 night in Oct 2023
Response from Aloft on Oct 16, 2023
Thanks for the feedback Gary, glad you enjoyed the property.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised at how small the room was… I also found a rather large spire web with what looked like spider eggs in it. Additionally, my shower was out of body wash and I found a spare part hidden behind the toilet. Overall I am not likely to stay at this property again.
Stayed 1 night in Oct 2023
Response from Aloft on Oct 16, 2023
Sincere apologies for the poor experience, we hope for the opportunity to redeem ourselves.

8/10 Good

Micheal

Stayed 1 night in Oct 2023
Response from Aloft on Oct 26, 2023
Thank you for being our guest

6/10 Okay

Lisa, Whittier

Stayed 3 nights in Sep 2023
Response from Aloft on Oct 23, 2023
thank you for being our guest.

10/10 Excellent

Donald

Traveled with partner
Liked: Amenities
Location was great!
Stayed 1 night in Sep 2023
Response from Aloft on Sep 29, 2023
Thank you for the great score!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Aloft on Oct 16, 2023
thank you for the nice rating.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Aloft on Sep 20, 2023
Thank you for the great score, we love happy customers.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and room very comfortable
Stayed 1 night in Sep 2023
Response from Aloft on Sep 11, 2023
Thank you for the nice feedback!

10/10 Excellent

Christina, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just got here and it’s a nice location with good service and facilities but our room is a little old and dingy. Shower curtain moldy, tile and grout old. Not the worst ever, just could be better.
Stayed 1 night in Sep 2023
Response from Aloft on Sep 5, 2023
Hi Christina, wondering if you got the right hotel on this survey. We do not have shower curtains and hotels is 18 years old.

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Aloft on Sep 5, 2023
Love the high score, thank you.

8/10 Good

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aloft on Sep 5, 2023
thank you for being our customer, appreciate the high score.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for transport, shopping, eateries. Modern clean styling with pool, bar and a well equipped fitness room. We had a minor problem with our air conditioning and received excellent service with a room upgrade from the very personable hotel manager. Very pleasant stay in a very clean and comfortable room.
Stayed 2 nights in Aug 2023
Response from Aloft on Aug 31, 2023
Thank you so much for the great review, we love having happy customers.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Aloft on Aug 14, 2023
amazing score - thank you!

4/10 Poor

Nicole

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aloft on Aug 8, 2023
Dear Nicole,Thank you for being our guest - sorry about the low score, would love to learn more about it.

10/10 Excellent

Wilbur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aloft on Aug 7, 2023
Awesome Score!!! Thank you.

2/10 Terrible

TOKIA, Baltimore

Stayed 1 night in Aug 2023
Response from Aloft on Aug 31, 2023
Would love to learn more about the low score.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport stay
Convenient location to airport and had a shuttle. Great food and shopping within walking distance. Clean and comfortable with great customer service.
Stayed 1 night in Jul 2023
Response from Aloft on Aug 2, 2023
Thank you for the wonderful review. Come back soon!

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aloft on Jul 31, 2023
Thank you for the great score!

6/10 Okay

Kenneth

Liked: Cleanliness
Disliked: Room comfort
Aloft ugh
Bed was not comfortable, coffee machine was poor, barely enough water pressure to take a shower properly. Parking for guests should be free. Will NOT stay here again.
Stayed 1 night in Jul 2023
Response from Aloft on Jul 31, 2023
Dear Kenneth - sincere apologies for the poor experience. We hope to have an opportunity to redeem ourselves.

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aloft on Jul 24, 2023
thank you for the great score.

10/10 Excellent

Cassandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aloft on Jul 20, 2023
We love 10s!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to the airport
I stayed at the Aloft at the SFO airport and decided to try this Aloft in Portland. Overall similar -- maybe the AC could be up-dated as it was a bit noisy. Otherwise very similar. Very lovely staff.
Stayed 1 night in Jul 2023
Response from Aloft on Jul 20, 2023
Thank you so much for the feedback - glad you were here.

10/10 Excellent

Monica, FPO

Stayed 1 night in Jul 2023
Response from Aloft on Aug 7, 2023
Love happy endings!

10/10 Excellent

Amy

Stayed 1 night in May 2023
Response from Aloft on Aug 2, 2023
Thank you for the great rating!

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities
The decor was very appealing and fun. The hotel is in a great area close to shopping and eateries. If I am ever back in the area I will definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Aloft on Jul 11, 2023
Dear Tamra, we can't wait to have you back!!!

4/10 Poor

John

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Shuttle was late, 1 ply toilet paper, ac was noisy
Stayed 1 night in Jul 2023
Response from Aloft on Jul 10, 2023
Dera John, please accept our apologies for the poor experience. We appreciate the feedback and opportunity to redeem ourselves.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aloft on Jul 10, 2023
Dear Bill, thank you for the great rating, we greatly value your patronage.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping and airport.
Stayed 1 night in Jun 2023
Response from Aloft on Jul 6, 2023
Thank you for the nice rating, come back soon!