Individually decorated, individually furnished, desk, blackout drapes

Reviews of Americas Best Value Inn Scarborough Portland

2 out of 5
Americas Best Value Inn Scarborough Portland
321 US Route 1, Scarborough, ME

Reviews

8.0

Very Good

Rating 10 - Excellent. 334 out of 957 reviews" "
Rating 8 - Good. 375 out of 957 reviews" "
Rating 6 - Okay. 143 out of 957 reviews" "
Rating 4 - Poor. 55 out of 957 reviews" "
Rating 2 - Terrible. 50 out of 957 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Katarzyna, Belchertown

Business traveler
Liked: Staff & service, amenities
Staff was friendly. Water pressure was good.
Stayed 2 nights in Apr 2024

8/10 Good

Yonajaira

Liked: Property conditions & facilities
Great place
Stayed 1 night in Apr 2024

4/10 Poor

Shelly-Anne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff friendly . Property is very outdated . Opted to stay somewhere else .

8/10 Good

Gregory

Stayed 1 night in Apr 2024

4/10 Poor

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

Sherrie

Traveled with group
Liked: Amenities
Great!
Stayed 2 nights in Mar 2024

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a few nights here. It has the feel of a mom and pop place. It was easy to find and quiet. Front desk was very kind. The furnishing’s were a little dated but still was a neat place and I would come back again with no hesitation.
Stayed 2 nights in Mar 2024

2/10 Terrible

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very very dirty
Stayed 1 night in Mar 2024
Response from L. Patel on Mar 17, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.

10/10 Excellent

SCOTT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great rest and was comfortable
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient location, and decent staff
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what you’d expect for $80 a night. Breakfast and coffee left a lot to be desired but didn’t expect anything anyway
Stayed 1 night in Feb 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Brian

Disliked: Staff & service, amenities, property conditions & facilities
Check had to wait to find a person. Check out i waited (only customer) 20 min for the guy to show up. Finally had knock on the door of thier house. The promised breakfast did not exist unless you consider no exaggeration 3 flavors of cereal in a old dusty bin. That were clearly OLD. Styrofoam bowls but no spoons. nothing else. NOTHING no milk for the ceral just soda in a can for $1.50
Stayed 2 nights in Jan 2024
Response from L. Patel on Jan 23, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Sondra

Stayed 2 nights in Jan 2024

10/10 Excellent

Karla, HArtford

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024

4/10 Poor

Charles

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Zayne on Jan 17, 2024
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and value your input as it helps us identify areas where we can improve.I'm sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any shortcomings you encountered. We take your concerns seriously, and we are committed to addressing them to enhance the quality of our services.If you have any specific details or suggestions you'd like to share that would help us understand your experience better, please feel free to let us know. Your insights are invaluable in our continuous efforts to provide the best possible experience for our guests.We hope for the opportunity to welcome you back in the future and demonstrate the improvements we are working on based on your feedback.Thank you for choosing us, and we appreciate your understanding.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value for the money.
A very comfortable motel with a terrific king size bed. Very well heated too.
Stayed 1 night in Jan 2024
Response from Zayne on Jan 17, 2024
Thank you so much for taking the time to share your fantastic 10/10 review! We are overjoyed to hear about your positive experience during your stay at our motel.We are thrilled that you found our motel to be very comfortable, especially highlighting the terrific king-size bed. Providing a cozy and relaxing environment for our guests is our top priority, and it's wonderful to know that we hit the mark for you.We're delighted that you also appreciated the efficient heating in your room. Ensuring our guests' comfort, especially during the colder seasons, is something we take very seriously.Your feedback encourages us to continue delivering exceptional experiences, and we truly appreciate your kind words. If your travels bring you back our way, we would be honored to host you again.Once again, thank you for choosing us and for sharing your wonderful review. Safe travels, and we hope to welcome you back in the future!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older motel that is squeaky clean and just fine for a visit in the Portland area. Bed and bedding are very comfortable.
Stayed 2 nights in Dec 2023
Response from Zayne on Jan 17, 2024
Thank you sincerely for taking the time to share your delightful 10/10 review! We are absolutely thrilled to hear about your positive experience during your visit to our motel in the Portland area.It warms our hearts to know that you found our older motel to be squeaky clean – a testament to our dedicated housekeeping team. We believe in the charm of classic hospitality, and your feedback reaffirms the timeless appeal of our establishment.We're delighted that the comfort of our beds and bedding added an extra layer of enjoyment to your stay. A good night's sleep is a priority for us, and it's fantastic to hear that you found our accommodations to be very comfortable.Your support and kind words mean the world to us. We are committed to maintaining the high standards that made your stay memorable, and we look forward to welcoming you back whenever your travels bring you to the Portland area.Once again, thank you for choosing us and for sharing your wonderful review. Safe travels, and we can't wait to host you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zayne on Jan 17, 2024
We are overjoyed to have received your fantastic 10/10 review! Your kind words have truly brightened our day, and we are immensely grateful for the time you took to share your positive experience.If your travels bring you back our way, we would be absolutely thrilled to welcome you again. Your satisfaction is our priority, and we look forward to the opportunity to exceed your expectations once more.

2/10 Terrible

Shinko

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zayne on Jan 17, 2024
We want to extend our sincere apologies for falling short of your expectations during your recent stay. We take your feedback seriously, and would like to hear where we went wrong. Please reach out to us so we can improve your next stay.

6/10 Okay

Jessica

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A very basic value based place to stay.
Stayed 1 night in Dec 2023
Response from Zayne on Dec 21, 2023
Hey Jessica, I'm really sorry to hear we did exceed your expectations. I hope you will stay with us again the next time you are in the area. We are always improving our facility.

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Zayne on Dec 21, 2023
Brian, thank you for your review. We are happy we earned a five star review from a five star guest. We look forward to your next visit.

8/10 Good

Juan J

Stayed 1 night in Dec 2023
Response from Zayne on Dec 21, 2023
Hey Juan, sorry we didn't earn a 5. Please let us know how we could have improved your stay.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Zayne on Dec 21, 2023
Michael, thank you for staying with us. We enjoyed your visit and are glad we earned at 10 star review. See you next time!!

10/10 Excellent

starr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is spotless... Man and Wife team are so sweet and kind. Bed is huge and comfortable, bathroom is spacious and super fresh. I hated to leave and can't wait to go back.
Stayed 3 nights in Dec 2023
Response from Zayne on Dec 21, 2023
Hey Starr, thank you for your kind review. We will let the team know you were happy with your stay. We can't wait to see you again.

10/10 Excellent

Laurie

Stayed 1 night in Nov 2023
Response from Zayne on Dec 21, 2023
Hi Laurie,Thank you for your great review and thank you for staying with us at the Americas best Inn.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Simple accommodations at a great price.
Stayed 1 night in Nov 2023
Response from Zayne on Dec 21, 2023
Julia we appreciate your review and thank you for your business. We hope the next time you are in the area we earn your business.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected stay in Scarborough at this better than expected motel. Clean, updated, with a very good bed - firm pillow top - window darkening shades, good sheets, pillows and HVAC and big bath with lots of hot water.
Stayed 1 night in Nov 2023
Response from Zayne on Nov 27, 2023
David we are glad you chose to stay with us and we are glad your had an awesome stay. We look forward to serving your rooming needs in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especially Nice for the Price
Check in was quick and the manager very courteous. The room was quite spacious. Bathroom was immaculate. Refrigerator, microwave, hair dryer, etc, very well taken care of. The heater was very efficient, warmed up the room in a couple minutes. My only issue was the floor/carpet in the main room. Found M&M's, a Fruit Loop, etc under and around one of the chairs. Cigarette butt under the trash can beside the desk. Bed was VERY comfortable!
Stayed 1 night in Nov 2023
Response from Zayne on Nov 27, 2023
We are glad you had a good stay with us. I apologize for the housekeeping issues you experienced with your room. I have addressed your concerns with our Executive Housekeeper and know your next stay with us will earn a perfect 10.

10/10 Excellent

Perry

Stayed 1 night in Nov 2023
Response from Zayne on Dec 21, 2023
Thank you Perry for your review and thank you for being a valued guest at Americas Best.

8/10 Good

Jocelyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quaint
The flight I was on came in late and the staff was friendly and accommodating for my late night check in. The room was clean and quiet and my shower in the morning was hot and refreshing. I didn’t stay for breakfast because I had a fairly long drive to my next destination.
Stayed 1 night in Nov 2023
Response from Zayne on Nov 27, 2023
Jocelyne, thank you for your kind words and thank you for staying with us.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy and prompt, and the room was very comfortably. Situated nicely and clean. though a brief stay, it was a enjoyable one.
Stayed 1 night in Nov 2023
Response from Zayne on Nov 27, 2023
Victoria, thank you for kind review. We agree your stay was brief and we hope you will be able to stay with us longer next time through.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Zayne on Nov 27, 2023
John thank you for your review and thank you for staying with us.

8/10 Good

Amy

Stayed 2 nights in Oct 2023
Response from Zayne on Nov 27, 2023
Hi Amy, thank you for staying with us and thank you for your review.

10/10 Excellent

Tammy

Stayed 1 night in Oct 2023
Response from Zayne on Nov 27, 2023
Thank you for staying with us and thank you for your review.

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Zayne on Nov 27, 2023
Thank you for your review Michael. If there is anything we could have done to improve your stay please let us know.

10/10 Excellent

julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, claim, guy at frint desk was nice. Would stay again!!
Stayed 1 night in Oct 2023
Response from Zayne on Oct 30, 2023
Julie, I’m happy to see we exceeded your expectations. Thank you for choosing to stay with us and we look forward to being your go to lodging partner in the future.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Replace your mattresses
Horrible mattress!!!
Stayed 1 night in Oct 2023
Response from J. Patel on Oct 26, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Julius

Traveled with family
Disliked: Staff & service, amenities
Staff was unavoidable at times
Stayed 1 night in Oct 2023
Response from Zayne on Oct 30, 2023
Hi Julius, I’m sorry we didn’t exceed your expectations. I have spoken with our team regarding your concerns and we will provide a better experience for you next time.

8/10 Good

todd

Liked: Staff & service
good for a quick stay close to the air port.
Stayed 1 night in Oct 2023
Response from Zayne on Oct 23, 2023
We are happy to be here for you. Look forward to your next stay.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zayne on Oct 23, 2023
Thank you Delores for staying with us and thank you for your review.

6/10 Okay

Delores

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Zayne on Oct 30, 2023
Delores, I’m sorry we didn’t exceed your expectations. Please give us a call and let us know how we could have made your stay memorable.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zayne on Oct 23, 2023
Very happy to hear you had a perfect stay with us John. Look forward to seeing you again soon.

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early American charm and large comfortably furnished room. Near to great seafood restaurants (but maybe seasonal).
Stayed 1 night in Oct 2023
Response from Zayne on Oct 23, 2023
Walter, thank you for staying with us. We are glad you had a good stay.

10/10 Excellent

starr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This will definitely be our 'go to' place .
The staff was friendly. We were there for a four-night stay and we were very comfortable. The whole establishment was super clean and fresh. It is near to the beach and the city with anything else you could want nearby. The bed was comfy, there were two comfy chairs in the room, didn't need to flop on the bed to watch tv! I had read reviews about no coffee pots in the rooms, so I brought my own so no big deal on that one! I will return and recommend it to anyone! Also, the cost was very reasonable!
Stayed 4 nights in Oct 2023
Response from Zayne on Oct 23, 2023
Starr thank you for your stellar review of our property. It was our pleasure serving you and can't wait to see you again.

10/10 Excellent

Bipinchandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Room was nicely done (clean) when we arrived. Checkout process is hassle free.
Stayed 1 night in Oct 2023
Response from Zayne on Oct 18, 2023
Thank you for your review. It was our pleasure having you as a guest.

6/10 Okay

Huixing

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Zayne on Oct 18, 2023
Sorry we didn't exceed your expectations. Hopefully your next stay we can earn a 10!!

6/10 Okay

John David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This is an old 2 story motel with a separate check-in desk. Check-in went okay, we were placed on second floor with no elevators so if you have a lot of baggage…. The room lighting is odd, most switches don’t do anything, the switch on the lamp is what turns lights on. The bathroom has no towel hooks, clothes hooks, no place to put your bath towel while in the shower. The bath towels are really small and the washcloths are thin. The tub drains much slower than it fills so you’ll stand in 3” of water. The water is plenty hot and comes out of the gunky shower head well. In the morning the desk people were cleaning rooms so we couldn’t check out, no coffee to go, no breakfast as promised. That’s how I’d describe this hotel, it doesn’t deliver what it promises. I would NOT stay here again.
Stayed 1 night in Oct 2023
Response from Zayne on Oct 18, 2023
I'm sorry we didn't exceed your expectations. We have discussed your concerns with our staff and will do better. Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was good sized with a seating area. Staff wasn't real friendly upon check in or when asked about breakfast, the general area for things to do or eat. Breakfast was cereal, fruit and coffee/juice. Ehhhh Bathroom was huge and good lighting.
Stayed 1 night in Oct 2023
Response from Zayne on Oct 18, 2023
Were glad you enjoyed your stay with us. We enjoyed having you as our guest and look forward to serving you in the future.

2/10 Terrible

Lin

Liked: Cleanliness, staff & service
Disliked: Amenities
Too noisy, cannot sleep well.
Stayed 1 night in Oct 2023
Response from L. Patel on Oct 14, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.