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Reviews of Best Western Merry Manor Inn

2.5 out of 5
Best Western Merry Manor Inn
700 Main St, South Portland, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1023 reviews" "
Rating 8 - Good. 363 out of 1023 reviews" "
Rating 6 - Okay. 106 out of 1023 reviews" "
Rating 4 - Poor. 31 out of 1023 reviews" "
Rating 2 - Terrible. 20 out of 1023 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the outdoor heated pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert, SALEM

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love it here. Always a great stay.
Stayed 1 night in Feb 2024
Response from Dee, Front Desk on Feb 20, 2024
Thank you for your review and feedback. It is very important to us, and we appreciate you taking the time to let us know how your stay experience with us turned out. We are so glad you had a great stay with us, and we hope to see you again soon! Thank you very much for choosing to stay with us. We greatly appreciate it!

8/10 Good

Heather

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dee, Front Desk on Feb 20, 2024
Thank you for your review and feedback. It is very important to us, and we appreciate you taking the time to let us know how your stay experience with us turned out. We hope your stay was to your satisfaction. Thank you very much for choosing to stay with us; we greatly appreciate it.

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the staff was friendly, my daughter had fun swimming in the pool and the breakfast was good.
Stayed 1 night in Feb 2024
Response from Dee, Front Desk on Feb 18, 2024
Thank you very much for sharing your review with us. We're thrilled you enjoyed your stay with us. We take pride in maintaining clean rooms and providing friendly service to our guests. We're so glad that your daughter had a great time swimming in our pool and that you enjoyed our breakfast offerings.We look forward to having you and your family with us again soon and thank you very much for choosing to stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dee, Front Desk on Feb 22, 2024
Thank you very much for your review, it is important to us. We really appreciate you letting us know how your stay experience with us turned out. We hope you had a great stay! Thank you again for choosing to stay with us, and we hope to see you again soon!

8/10 Good

Melanie

Stayed 2 nights in Jan 2024
Response from Dee, Front Desk on Mar 22, 2024
Thank you for sharing your review. It is very important to us, and we appreciate you taking the time to let us know how your stay experience with us turned out. We hope your stay was to your satisfaction and we look forward to having you with us again soon! Thank you very much for choosing to stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities were great! Super pool and great breakfast.
Stayed 1 night in Jan 2024
Response from Dee, Front Desk on Feb 8, 2024
Thank you very much for sharing your review with us, we really appreciate it. We are glad to hear that your stay with us was to your satisfaction, especially the pool and the breakfast and we will share your comment with our staff and our management. Thank you very much for choosing to stay with us, and we look forward to your future stay with us again in the near future.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My 10 year old grand daughter and I enjoy the outdoor heated pool and the hot tub with the hot waterfall. We like the included breakfast.
Stayed 1 night in Dec 2023
Response from Dee, Front Desk on Feb 22, 2024
Thank you very much for sharing your review. It is important to us. We're thrilled you were satisfied with your overall stay and so glad your daughter enjoyed our pools and hot tub. We hope to see you and your family again soon. Thank you very much for choosing to stay with us.

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dee, Front Desk on Feb 10, 2024
Thank you very much for your sharing your review with us, we really appreciate it. We hope you had an enjoyable and comfortable stay with us. We look forward to having you with us again in the near future. Thank you very much for choosing to stay with us.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dee, Front Desk on Feb 8, 2024
Thank you very much for sharing your review with us, we truly appreciate you taking the time to provide us with a review of your stay. We hope you had a wonderful time, and we look forward to your future stay with us again in the near future.

4/10 Poor

Eric

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Dee, Front Desk on Feb 22, 2024
Thank you very much for sharing your review, it is essential to us. We greatly appreciate you letting us know how your experience with us turned out. We apologize that your stay with us was not to your satisfaction. We hope you will allow us to show you our improvement and provide you with an enjoyable and comfortable stay in the future. Thank you very much for choosing to stay with us. We really appreciate it.

8/10 Good

Erika, Chattanooga

Stayed 1 night in Dec 2023
Response from Dee, Front Desk on Feb 22, 2024
Thank you very much for your review. It is very important to us, and we appreciate you letting us know how your experience with us turned out. We hope you had a pleasant stay! Thank you again for choosing to stay with us, and we look forward to having you with us again soon!

10/10 Excellent

Patricia A.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was clean and inviting. Special touches were apparent - coffee available, amazing breakfast buffet, and the staff was extremely helpful. We felt we were in a safe environment and were very comfortable.
Stayed 1 night in Dec 2023
Response from Dee, Front Desk on Feb 22, 2024
Thank you for sharing your review and feedback, it is very important to us. We appreciate you letting us know how your experience with us turned out. We are so glad to hear that your overall stay with us was satisfactory and that you were happy with our cleanliness and services. Thank you very much for choosing to stay with us, and we look forward to having you with us again soon!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shaunalea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool could be a bit warmer.
Stayed 1 night in Dec 2023

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tricia

Liked: Cleanliness, staff & service, room comfort
My opinion matters...
The room was cozy and comfortable but old. The closet was in an awkward spot and kind of freaked me out for a bit. I couldn't open the closet door. After about 10 minutes my bf tried and realized the door knob that had a key hole didn't turn and that the door pulled open. The bathroom was definitely outdated. I thought it was really strange that it had really, really low drop ceilings and right in the middle of the ceiling was the fan which looked like it was about to fall out of the ceiling. There were gaps in the drop ceiling panels from the fan pulling/falling down which could have happened at anytime. The pool area was awesome except to get to the inside where the hot tub was, you had to go outside and walk through the courtyard in the freezing cold. That was upsetting to me. I truthfully don't think I would ever stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Dee, Front Desk on Feb 22, 2024
Thank you very much for your review, it is crucial to us. We really appreciate you letting us know how your experience with us turned out. We hope you enjoyed your stay! Thank you for choosing to stay with us, and we look forward to your future stay with us again soon!

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience, very friendly staff, super clean, awesome hot tub/pool area!! Very well kept hotel especially for such a reasonable price!
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

chrystine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been updated making them super clean and comfortable. The pool can't be beat!! We go just for that! Staff is super--all super friendly, helpful, fun.
Stayed 3 nights in Nov 2023
Response from Quinn on Nov 28, 2023
Thank you for your review! I'm happy to hear that you enjoyed your stay, and that our team made such a positive impression. We hope to see you again in the future.

8/10 Good

Shawna

Traveled with family
Liked: Cleanliness, staff & service
Our room was updated since last time which was nice. Building is old but clean. Disappointed that the outside heated pool was closed our first night but it was open the second night which was great and we were happy about.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to highway
Stayed 1 night in Nov 2023
Response from Quinn on Nov 28, 2023
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Autumn

Traveled with family and small children
Liked: Staff & service, amenities
The heated pool is amazing
Stayed 3 nights in Nov 2023
Response from Quinn on Nov 28, 2023
Thank you for your review! I'm happy to hear that you enjoyed the pool. We hope you'll return in the future to enjoy it again.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to everything and the turnpike. Excellent breakfast buffet. Clean and spacious room. Very friendly and helpful staff.
Stayed 4 nights in Nov 2023
Response from Quinn on Nov 28, 2023
Thank you for your review! I'm so happy to hear how many things you enjoyed about your stay, especially that our team made a positive impression. We hope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
All good
Stayed 1 night in Nov 2023
Response from Quinn on Nov 26, 2023
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we all hope to see you again in the future.

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The beds were comfortable. Also the hotel was conveniently located near Portland and the Mall.
Stayed 2 nights in Nov 2023
Response from Quinn on Nov 14, 2023
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Quinn on Nov 12, 2023
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress needs changing. Sags
Stayed 1 night in Oct 2023
Response from Quinn on Nov 6, 2023
Thank you for your feedback! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Quinn on Nov 7, 2023
Thank you for your review! I'm happy to see that you enjoyed your stay, and we all hope to see you again in the future.

8/10 Good

Kristian

Liked: Staff & service, property conditions & facilities, room comfort
Multiple weird smells.
Stayed 1 night in Oct 2023
Response from Nathan , Assistant Guest Services Manager on Oct 30, 2023
Thank you for your feedback. We are glad to see you had a good stay overall and we hope to see you gain soon!

10/10 Excellent

Ferdelaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Quinn on Oct 30, 2023
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Dolcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quinn on Oct 30, 2023
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Pleasant stay
Staff friendly, helpful. Quick check in, room condition very good. Takes pets with no problem.
Stayed 1 night in Oct 2023
Response from Quinn on Oct 28, 2023
Thank you for your review! I'm so happy to see that you enjoyed your stay, and we hope to see you and your furry friends again in the future.

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dee, Front Desk on Oct 25, 2023
Thank you very much for your review, we really appreciate it. We hope you enjoyed your stay and we are looking forward to your future stay with us again in the near future.

10/10 Excellent

Renee A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here very much. The staff was very friendly. The breakfast each morning was good too. I would definitely stay here again and recommend it to friends and family.
Stayed 4 nights in Oct 2023
Response from Nathan , Assistant Guest Services Manager on Oct 24, 2023
We are glad to hear you had a good stay and hope to see you again soon!

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to highways and Portland. Room was very clean and well set up. Only issue was spotty WiFi.
Stayed 2 nights in Oct 2023
Response from Nathan , Assistant Guest Services Manager on Oct 24, 2023
We are glad to hear you had a good stay and hope to see you again soon!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy drive to downtown and lighthouses. Lobby coffee/tea service is outstanding. Breakfast good but area cramped. Indoor/outdoor pool and spa were inviting.
Stayed 1 night in Oct 2023
Response from Nathan , Assistant Guest Services Manager on Oct 24, 2023
We are glad to hear you had a good stay and hope to see you again soon!

6/10 Okay

George

Liked: Cleanliness
Nice place, but it ought to be for the cost
This is an older hotel that has been updated... the room itself was fine, the bed was comfy and despite the noise in the hallway for the early evening, was pretty quiet too. But gosh was it expensive! More expensive that seems logical or justified.
Stayed 1 night in Oct 2023
Response from Nathan on Oct 21, 2023
Thank you for the feedback. We are glad to hear you had a good stay and we hope to see you again soon

8/10 Good

BETH, UPPER SANDUSKY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Old Port
Stayed 2 nights in Oct 2023
Response from Nathan on Oct 21, 2023
We are glad to hear you had a good stay and we hope to see you again soon

10/10 Excellent

Cheryll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Quinn on Oct 17, 2023
Thank you for your review! I'm so happy to see that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good Stay with Clean Room
It was a good stay but had some issue with the check-in with no reservation being sent to the hotel from hotels.com. Wishing the staffs know more about local activities and attractions for better suggestions. The room was clean. Good buffet breakfast.
Stayed 1 night in Oct 2023
Response from Quinn on Oct 17, 2023
Thank you for your feedback! I'm sorry to hear that your check-in had some difficulties, but I'm happy to see that it didn't seem to have too much of a negative impact on your stay. Thank you for your feedback regarding local activities as well. We hope to see you again in the future.

8/10 Good

Lee Ying

Stayed 1 night in Oct 2023
Response from Quinn on Nov 4, 2023
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the futire.

8/10 Good

Lee Ying

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good, the property is a bit dated. Breakfast is okay but coffee is quite watery
Stayed 1 night in Oct 2023
Response from Nathan on Oct 14, 2023
We are glad to hear you had a good stay and we hope to see you again soon!

10/10 Excellent

LuRae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway.
Stayed 7 nights in Oct 2023
Response from Nathan on Oct 14, 2023
We are glad to hear you had a good stay and we hope to see you again soon!

10/10 Excellent

Rudell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our visit. Rooms were clean and spacious. Breakfast was very good.
Stayed 1 night in Oct 2023
Response from Quinn on Oct 12, 2023
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Quinn on Oct 12, 2023
Thank you for your review! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Jodie

Stayed 1 night in Oct 2023
Response from Quinn on Oct 30, 2023
Thank you for your review! I'm happy to see that you enjoyed your stay, and we hope to see you again in the future.