3rd times a charm
Posted Dec 28, 2016
I brought my elderly mother and brother to stay here. The first room we were given had people in it! That was a surprise for both of us. The 2nd room was all made up and I noticed a lump in the bed, I pulled out a dirty pair of socks, the bed had obviously not been changed. Finally the third room was ok, other then one of the 2 lamps did not work. its appears to be a nice hotel, but I didn't feel the staff was that sympatric about the situation that they put us in. it is not easy to get an 80 year old with bad knees up and down the hall way, she was exhausted by the time we were done....check in was awful, fortunately it went better after that. I still did not feel like they went out of their way to help us.
Comment from Hotel Management
Feb 9, 2017 by Renee, Hotel Management
We all are so very sorry for the confusion and delay in you getting your mother to her room. Thank you so much for letting me know your negative experience so I can be sure it does not happen again. Thank you again.